I have shopped Columbia Sportswear for many years and have enjoyed the products; the piece of fur on the hood of my winter coat was damaged. Contacted Customer Care to see if I could buy a replacement piece. I was told it was not possible. I was very shocked they couldn't/wouldn't try to help me get a new piece. More than happy to pay for it.

Once you placed your order you are on your own!
Had a mistake with the order? Even maybe a mistake as the shipping address is wrong? No one will be able to help you!
I had such an issue, accidentally a mistake with the shipping address,
I contacted them right away! Nothing helped... and a nice sum of money went to waste, lucky is the guy who got my package...

It's a shame.

To be fair, I'll update the rest of the 'story'.
It was a long fight, but I was mad and refused to give up quickly, eventually they were willing to refund me and I places a new order.

As far as the clothing quality, I'm very satisfied, definitely worth the price, just a pity that the shopping experience wasn't a good one.

Terrible customer service. They CHANGED THE PRICE of the item mid-transaction, and actually got PayPal to send them more $ without my consent. I'm taking this up with PayPal too but for now I'm returning it and get to pay $7.00 to return it. Will never buy from them again.

Worst customer service experience ever. They shipped three pairs of pants separate from the other items I received three weeks earlier. I already returned several of the other items and generated a return label. When I went to return the pants I am unable to re-generate a return label since I've already returned in the past. They have no way of returning items separately and when you call they tell you you're on your own, create your own label, and did not give me any indication as to how the company would know the items I am returning and who to credit them back to. Will never use their website or their services again. You have to pay for your own returns, and they are very uncooperative.

Le service a la clientele est le reflet de marketing mensongé. Aucuns protocoles n'est instoré pour annuler une commande don les prix change de -50% a full price d'un jour a l'autre rendant le prix des commande frauduleux. La protection des consomateurs va devoir émettre des amendes pour leur site internet qui ne respecte pas les règles du Québec..

Slow shipping which you pay for. Then you pay for return shipping. Then you pay for shipping on the return. I spent 18 dollars for a 40 dollar blouse which I'm still waiting for. I wouldn't have needed to return it if I didn't follow their erroneous size guide when i ordered. I would ignore their size guide if I order again which I likely won't do considering the delays and costs of shipping.

Ordered shoes a week ago. Website shows they haven't shipped. Called to talk to their support staff and nobody anywhere can find what's happening with my order, no tracking, nothing. When asked what their policies are for not fulfilling orders, no answer. Their policies for not shipping within a reasonable time frame? They don't exist. Want to know when you can expect the shoes now that they see your order and they know that the shoes are in their warehouse? No, that's not a thing either.

So, my order is late, lost, and nobody can tell me anything.

The reason for this? They're having server issues. I don't know if they got hacked, didn't pay their bill, or if the new IT guy lied on his resume.

The point is they are having a royal screw up in their server department right now and they'll do nothing to resolve it.

When the shoes do eventually arrive though, they will be going right back out the door with the return label and that money is going towards a better company.

I have 3 pair of lightly used columbia hiking boots and all three have the soles delaminating from the uppers, they say out of warr take them to a shoe repair. JUNK

I ordered a jacket from this company, i needed the jacket by a certain date, so the rep promised me expedited shipping. Days later i'm wondering why i still have not gotten it. They told me he never did expedite my shipping. Now i won't have the jacket by the date i needed to have it by. I called customer service and they are no help at all. I will never order from this company again. Thank goodness for Amazon!

What an absolute terrible way to conduct business. Your customer service representatives were fairly nice but the company's policies or garbage. I paid for overnight shipping and my order was lost. Your customer service lied to be about how they were going about my product lost and for five minutes refused to repay my money for overnight freight. After I finally received my products, your company sent the wrong product to me. I checked my order and apparently, as things happen, there was a mistake getting the correct product that I ordered. I contacted customer service to inform them what happened and instead of being assisted, I was told I personally have to go online, re-order my product, and pay for it again. That has to be some joke. You guys mess up my order, and you want me to redo everything, have double the money tied up in your bull$#*! no exchange program. Take a look at yourself. Do you really thing that's fair. Would you do that with an order you placed at another company? When the company messed up. That's terrible terrible customer service. I will never ever buy anything Columbia product again. I am making sure I tell everyone possible how your customer service was the least helpful possible and how bull$#*! your policies are. Your own customer service staff agreed it was stupid. I cannot believe a company today still exists with how terrible this experience is. I will be leaving this review everywhere I possibly can to make sure people who buy from you know they are basically rolling the dice and hope they get the right product. If not, they just have to pay and order again. WHAT A JOKE!

I ordered a shirt that was not the size listed on the label. I started a return and was told i would have to pay the $6 in return shipping.

I spent 35 minutes on chat getting the $6 refunded. Because I did not believe that I should have to pay to return an item that was not the size they claimed it was.

When my order refund finally came it was $12 short of what i spent.

This time I called and complained. The first operator hung up on me. The second one tried to tell me that because they had already refunded me $6 (my return shipping that they had already agreed to pay). That I only had another $6 coming to me. I tried to explain that the previous $6 was for my return shipping, when I had to ship the item back, and he would not let me speak. He continued speaking over me. Until I finally asked to speak to a supervisor.

The supervisor continued to make the claim that because i had already been refunded $6 for "my" return shipping - that that sum would have to come out of my total that I spent on the shirt. But he said it in such a way that it was the most corporate double speak I have ever heard. I pointed this out to him. And he continued to recite the corporate policy. That basically they had lied to me and would never pay my return shipping.

In this day and age, when they are competing with Amazon and every other online retailer, they should refund the entire amount and NOT charge you to ship the item back. On top of already wasting your time sending you an incorrectly sized product. And the hour and a half i lost from my life trying to get a $12 refund.

I love Colombia's clothes. I will never shop with them again.

I did not receive my order for which I paid the fast shipping fee in January, numbered *******. I called customer service many times and it was said that the money could not be taken from your credit card, so your order was cancelled. I also requested mail from 2 customer representatives. I wanted to send a screenshot of my credit card or my account statement that the money was taken from me. They still haven't been able to give me a solution. I paid 150 dollars for the products that I have never received, including fast transportation. I have proof of this. I'm going to complain wherever I can. Besides, it was a birthday present. I had a great week thanks to you.

I purchase a coat and it was suppose to be here on Feb 1st. Tracking info is provided up to Feb 1st and nothing after that date. It states it was delivered to DHL n transferring to carrier service. I called on Saturday, already 5 days after it was suppose to be here & got a rep who was like well the info says it's delivered try checking back Monday to see if it's updated. So Monday nothing changes. So this morning, Tuesday I called and got a rep and all they can offer is to open an investigation and wait another 2 wks! I was like I cannot afford to purchase another coat and js wait for one to show up so I can return and pay more shipping to get my refund. They offered no help other than "opening an investigation" and to wait. At this rate by the time the coat gets here I'll get to turn around and return it bcuz it'll be spring and it won't fit my kid next year! HORRIBLE CUSTOMER SERVICE! Will never purchase from again!

I ordered a shirt with a certain design and a similar shirt with a different design came in my email confirmation. I called customer service and was told that they could not Cancel the order even though I had just placed it. They said I had to wait for it to be delivered and then I had to go find a UPS store and return it. Very annoying when They sent me the wrong product. Reading some of these reviews it looks like they do this bait and switch a lot and I will never order from them again.

I ordered a jacket as a Christmas gift, it was too small so I returned it and bought a size larger. They returned the original jacket back to me saying the label was off or worn, but it wasn't. I sent them pictures showing the label is still on the jacket. Oscar from the support team was very helpful in helping me return the item for a second time. Good work Oscar!

Spent 41 days going back and forth with their customer service on a pair of boot that were never delivered. After the 41st day told me to contact the shipper there is nothing they can do about the situation. Charged my card, kept the money and never delivered the product. The shipper shows two separate delivery dates one taking place at 3:54 AM. Total disappointment in a company I have purchased a lot from in the past.

I purchased a jacket for a winter trip to the UK. When the jacket didn't arrive when expected, I called the customer service line. I spent 6 hours waiting to speak with a representative. The first representative I spoke to was nice but could not help me. The package never arrived. They insisted that they would open an investigation that would likely result in me getting my money back. After 30 days the investigation was complete and they told me that the package was delivered without providing any proof. I then followed up with the delivery service UPS to restart the investigation. At this point it has been 50 days. I don't have my coat. I had to purchase one from another company despite the fact that I have been charged 250 dollars for nothing. I have spent countless hours trying to get my money back, but Columbia doesn't seem to care about that or their customers in general. I will never buy another Columbia product and I will advise everyone I know to do the same.

Reading these reviews makes me leery of ever receiving my goods. This is a kind of good brand, but I guess only if you go to a brick-mortar store. I got one pkg and did not receive second pkg or feedback of any sort, just ads. (Returned first pkg of clothing because S was too big, M was too small. Am being charged return fee!)

Supposedly shipped 03 Jan 2022, UPS tracking number is not valid per UPS site. Emailed their Columbia customer service. If I don't get answer, will report them to BBB in their state.

In just one box, I sent back two items of separate orders each item with appropriate paperwork.
One of the items is listed as having been received the other has no such listing. Phone is hours of wait time and chat is extensive wait time too. BAD customer service.

I tried ordering some hats for my husband. The company stated they were delivered and I then disputed it on December 5th 2021. They then proceeded to ignore, hang-up on me, and put me through so many hoops to try and get the refund resolved for NEVER receiving their products. Then after a over a month after waiting 3 hrs on the phone to talk to someone they said they resolved it and they don't care anymore. If i wanted anything further ask the police for help. Most rude and unhelpful company. Don't support them with your money its a waste if anything goes wrong.