For more than a week my order hasn't been even shipped despite the commitment to deliver it withing time frames the website suggested. We all experience the holidays season not for the first time ever so the company could do better with it.
The return of the merchandise is not free ( okay, not competitive though) but then they send it in multiply shipments so you have to return ( if needed) in multiply returns being CHARGED multiply times as well :) Thank you! No more online shopping there. And NO CHAT to talk to anyone for weeks. BAD

I placed an order for a raincoat from this place. It sat in limbo for 2 weeks showing it was being processed. I call them and after a 2 hour wait, I am told that it is being shipped out the next day. The next day I check the status and it's still showing in process. A week later I get a notification from my bank that the money I sent to Columbia has been sent back to my account. I check the status of the raincoat and it still shows in process. The whole situation is unacceptable. They choose to lie right to your face with no morals. I am fortunate to get my money back but Columbia, you have lost my business and it's now it's my job to get a hundred people to shop elsewhere and then by the time word of mouth gets around, you lose a hundred more, then a hundred more. There's no end to the amount of people that we can get to avoid doing business with a company that $#*!'s on it's customers. Now your right up there along with Adidas. Companies that treat paying customers poorly.

Beware of abysmal customer service if you order online. I was in the queue for 7 hours only to be told that they couldn't cancel my order, even though it had not shipped yet. They mislead you with the "expected delivery" dates when you select your shipping method. I opted for "expedited shipping" which gave an estimate of Dec. 28-29th. This was sooner than the estimated 3-4 business days that their FAQ section claims that it will take to arrive. Essentially, their website misrepresents the amount of time it will take the package to get to you by lowballing the shipping estimate on the purchase page, which is speedier than their actual estimate, which is buried in the terms of service.

In short, DO NOT TRUST THE SHIPPING ESTIMATES. THEY ARE MISLEADING.

Do not buy from Columbia if you're unsure that you'll keep it. Awful customer service/returns. Awful!

I placed an order for Men's cargo pants but what was shipped to me instead was a Woman's Fleece Jacket. I called customer service and spent 6hr 20min going from 270 in line to 170 in lin4. I finally game up. Today I called when the first opened and was 18 in line... after 2 hours, I'm #6. I tried their chat as they recommend while being on hold, and it doesn't work. I will NEVER buy anything from Columbia online! If you do order from them, pray that they get it right or you don't have to return anything!

Says was delivered according to USPS didn't even have my apartment number. Says was left at door. I don't live in a highly traffic area. Pretty much only neighbors come through the are it's kind of at a dead end... Well bought myself some boots for Wisconsin winter for my birthday because figured I'd have something... Nope they told me to pound sand and I can take it up with USPS... I'll likely be having to get my money back via credit card company.

Placed an order. The automated system changed the shipping address on my order. Called to get it corrected before it ships... 362 calls ahaed of me! Put my number in for auto call back. NO CALL BACK! Tried chat... don't waste your time there either. It asked if I wanted a live person, I clicked, "yes" it told me to call customer service, THEY ARE TOO BUSY! I've now been on the phone for 2 1/2 hours. I have 164 customers ahead of me. I hope my call is answered before they close! GEEZZZZ! SHOP ELSEWHERE!

I have a Columbia 590TD jacket. Overall, I love the thing BUT, the inside lining in the pockets CONSTANTLY gets caught in the zipper to the point where I can't use them! And, I DO mean CONSTANTLY... not now and then but, every single time I try to unzip the pocket.

This is NOT rocket science! The manufacturer could simply use a wider thread pattern to keep the inner lining further away from the zipper.

I received an email about a 20% off sale on top of their end of season 50% off sale. I clicked on men's, then shorts. It showed several styles in all colors on sale. I clicked on the short I wanted and tried it purchase 12 pairs. The website wanted to charge me regular price, not the 50% off, not the additional 20% off but full price. I called customer service and the lady told me was only for two colors not all colors as shown on the shorts page. I told her I wanted to speak to her supervisor. She said he or she was unavailable, i call the presidents office and left a message with his assistant who never returned my call. This is not the first time I have been deceived by their faulty systems.

I purchased a pair of flipflops so I would not slip on my patio. That worked very well, but soon the tops of the flipflops got dry and hard and started rubbing on the tops of my feet. They wore some painful blisters. Columbia refused to admit it was workman ship and said it was fit. They fit fine. I never even went into water with them, but did put wet feet into them from time to time. They should not dry up and cause blisters. I would never buy shoes from Columbia again.

I sent my jacket into Columbia's warranty div. How long do I wait. Columbia warranties are a scam.

I bid on a winter jacket at a charity auction for my wife. The jacket was brand new and donated by Columbia for the auction (it was next year's model and was not on sale to the public yet). The jacket was gorgeous but the zipper was defective. I returned it to Columbia under their "lifetime warranty to get the defective zipper replaced. They just returned the zipper to me with a letter stating that it is not covered since I purchased the jacket as a "factory second" and it came with no warranty. Why would Columbia be creating inferior products and donating them to charity auctions. I paid twice what I saw it for in a Columbia store two years later. We will avoid Columbia products at all costs in the future since I feel they are dishonest and do not warranty they products as they say they will.

I, order a, pair of hiking boots, in details they were. Listed as, leather upper! After, ordering, I immediately went to browse on, Macy's, boot site. Saw, the exact same boot, as I bought 3 minutes, prior on, Columbia's site. Macys, details had them listed as, man-made, uppers! I, called, Columbia's customer service. This, was all in a few minutes time. I, was told, I could not cancel. I, had to return boots and that, a free return label, would be sent to me as soon, as boots shipped. Another lie! Boots, arrived 6 weeks before the return label, finally arrived. After, 30 emails and a few phone calls, to, customer service! What a, run-around- Still, waiting, for refund! Next the time-limit, will run out!. Yes, when the boots did arrive, they, had a tiny, inch long, narrow, piece of suede, by two. Of the shoe-lace, hooks. Not, all of them, just two! That, is how they, managed to list them, as a, leather upper. I, still, do not have a refund, yet! A, note stating, $6.95 for postage and reason for return was listed as: wrong size. More lies! The boots, were not, a leather upper! Still, waiting for refund! Next the time-limit, will run out. Never Again, with this company! I, really thought they were, a reputable company. No way! One, of the worst, I've, dealt with!