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The company's reputation is significantly tarnished by persistent complaints regarding its customer service and billing practices. Customers frequently express frustration over long hold times, difficulty in canceling subscriptions, and unresponsive support channels, often leading to unauthorized charges and inadequate refunds. While some long-term users have noted satisfactory service quality in the past, recent feedback suggests a decline in customer care and responsiveness, raising concerns about the company's operational ethics. Overall, the sentiment leans heavily towards dissatisfaction, with customers advising caution before engaging with the company.
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I just started using this website at work today and it was so easy to use. Very easy to upload lists of email contacts from excel documents. Best part was the templates that are fairly customizable. Made a very professional newsletter in about 3 hours time.
The WYSISYG method of creating email newsletters is simple enough for anyone to use and it also supports HTML if you know how to code. I have used this as a newsletter service for my business and can say it is very easy to use.
Answer: Because of their aggressive business practices. They lie, and they're compiling data on YOU and YOUR list to THEIR use. Go with MailChimp. More expensive but at least they don't lie and aren't aggressive.