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Constant ContactReviews 82

1.3

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Constant Contact Reviews Summary

The company's reputation is significantly tarnished by persistent complaints regarding its customer service and billing practices. Customers frequently express frustration over long hold times, difficulty in canceling subscriptions, and unresponsive support channels, often leading to unauthorized charges and inadequate refunds. While some long-term users have noted satisfactory service quality in the past, recent feedback suggests a decline in customer care and responsiveness, raising concerns about the company's operational ethics. Overall, the sentiment leans heavily towards dissatisfaction, with customers advising caution before engaging with the company.

This summary is generated by AI, based on text from customer reviews

service
28
value
28
shipping
10
returns
15
quality
24

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California
39 reviews
232 helpful votes
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I just started using this website at work today and it was so easy to use. Very easy to upload lists of email contacts from excel documents. Best part was the templates that are fairly customizable. Made a very professional newsletter in about 3 hours time.

Date of experience: November 21, 2009
California
15 reviews
46 helpful votes
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The WYSISYG method of creating email newsletters is simple enough for anyone to use and it also supports HTML if you know how to code. I have used this as a newsletter service for my business and can say it is very easy to use.

Date of experience: October 21, 2009