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ContactAbilityReviews 172

3.3

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ContactAbility Reviews Summary

ContactAbility has a rating of 3.3 stars from 172 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ContactAbility most frequently mention customer service, account manager and great company. ContactAbility ranks 8th among Insurance sites.

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Minnesota
1 review
0 helpful votes
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I use ContactAbility's direct phone transfer leads and I love the fact that they pre-screen the calls to my specifications and they spend a lot of time walking me through their real time responsive dashboard. It's an excellent lead provider that I highly recommend for volume lead buying and for running a call center life insurance operation. The best part though is the customer service, I have a great account manager that provides me with same day responses and picks up the phone when I call. I highly recommend.

Date of experience: November 28, 2017
Pennsylvania
1 review
1 helpful vote
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Easy to Use
November 29, 2017

Easy to use and easy to work with. I have obtained some really solid leads and some leads little colder. They quickly refund you for bad leads. Reps give good advice and service. I have written more than enough business to make it work for me. I will definitely keep using for my agency.

Date of experience: November 28, 2017
New York
1 review
0 helpful votes
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Growing my business
November 29, 2017

Sometimes its hard to be in the office and do sales at the same time. Contactability offers a great solution and it works. Clients who are actually in need of insurance call in and get transferred directly. No competition on who gets it first. You are exclusive that that caller. Ive tried a couple different site but this works the best

Date of experience: November 28, 2017
Ireland
2 reviews
0 helpful votes
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Contact
November 30, 2017

The live transfer leads are great they connect a consumer looking for insurance right away they might by at the moment but you establish contact which could end up making money

Date of experience: November 28, 2017
Maryland
1 review
0 helpful votes
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Great leads. We started using call leads and there amazing great closing ratio. The flexibility is a great thing, things happen and some times you just need someone to answer the phone and they have great customer service, and Nick is awesome as a rep.

Date of experience: November 27, 2017
Brendan C.
New York
1 review
0 helpful votes
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ContactAbility
November 27, 2017

Troy Gala was excellent in terms of customer service for me. In terms of volume, it wasn't what I was hoping. Quality of the call is there if you are good on the phone, but some times the leads weren't fully screened as to match what I was looking for. Very accommodating crediting criteria, only wished that I received more volume.
-Brendan

Date of experience: November 27, 2017
Ohio
1 review
0 helpful votes
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I have worked with Nick at Contactability for a while now. I will say that the quality of leads are not the best, but they are better then any other company out there. He has always stayed up to date with my account and has always responded in a timely manor. The leads always provide another way to work with business owners and just keep the pipeline full. Word of caution would be if you are not well versed in commercial then you need to expand your abilities, the class codes that are available are easily worked but you need to know what you are doing!

Date of experience: November 27, 2017
Arizona
1 review
1 helpful vote
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Commercial
November 24, 2017

Troy Gala has been working diligently on getting this to work. Slow start but seems to be getter better

Date of experience: November 24, 2017
Michigan
1 review
0 helpful votes
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Great leads for the money
November 24, 2017

Very good company. I have been doing internet leads for over a decade and anyone complaining about quality has not had the experience necessary to properly evaluate. Nick is great to work with and the leads for the money are the best out there.

Date of experience: November 24, 2017
Maine
1 review
1 helpful vote
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Only so-so
November 23, 2017

Lead volume is low. I don't receive many very often. The quality is somewhat sub-par. I often get auto leads with poor driving records or from outside my home state.

Date of experience: November 22, 2017
Alaska
1 review
1 helpful vote
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Health insurance leads
November 23, 2017

The leads have been coming in steady of 3 per day. These are shared leads and need to be contacted swiftly to insure 1st contact. The prospects do get many calls and at times it is hard to sell. I average about 20 % closed.
Contactability is easy to work with and most leads are credited if not good

Date of experience: November 22, 2017
Colorado
1 review
0 helpful votes
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High Volume Customer
November 23, 2017

Contactablilty Account Executive Troy Gala has been very responsive to our requests, which has resulted in a mutually beneficial relationship. Weve are very pleased thus far!

Date of experience: November 22, 2017
Virginia
1 review
0 helpful votes
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The people at this company truly want to help agents grow their business. Quality leads and incredible service. They always answer and help get things done. Great company to work with!

Date of experience: November 22, 2017
Texas
1 review
0 helpful votes
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These guys are awesome. The leads are always there and if for some reason you need to return a lead if theres a bad phone number or address they are really fast at returning so you can focus on your business.

Date of experience: November 22, 2017
Washington
1 review
0 helpful votes
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My only lead company now!
November 23, 2017

I have dropped all other lead companies since using ContactAbility. Troy Gala is great! I get real time qualified leads, worth the extra money. Other companies send old, bad leads, and then fight you on refunding you. Not ContactAbility-The return process is easy and hassle free.

Date of experience: November 22, 2017
Texas
1 review
0 helpful votes
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Troy is the best
November 23, 2017

I have been working with Troy and he is going far and above with his service. His attention to our agency needs have been met.

Date of experience: November 22, 2017
California
1 review
0 helpful votes
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We have been using ContactAbility for about a year now and I have to say without a doubt they are the best of all the lead providers we use. The call and lead volume is consistent; the return policies are fair and quick; the pricing is great; and the customer service and support is phenomenal. We started out using three lead services but today we have put our budget squarely behind the leads from ContactAbility.

Ian F.
FPW Insurance Services
San Pedro, CA

Date of experience: November 22, 2017
Florida
1 review
0 helpful votes
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Satisfied customer
November 23, 2017

I have been utilizing QuoteCalls from Contactability since 2015 and my Account Manager is Nicholas Gay. He is the BEST! He has provided me Excellent service, Responds quickly and recognizes the needs of others and reaches out to lend a helping hand. As an Agency Owner, I have recommended ContactAbility to other Insurance Agencies. Very satisfied Thank you All the best

Date of experience: November 22, 2017
New York
1 review
0 helpful votes
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I've been using ContactAbility for about 2 months and overall happy with the leads that I receive. The live transfer leads cost more but so worth it. My ROI is there, so I will continue to using their service. When a bad lead comes in, its very easy to dispute and get a refund.

Date of experience: November 22, 2017
Colorado
1 review
0 helpful votes
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So far so good!
November 23, 2017

Closing at a higher rate than with other lead sources and they have refunded any bad or misrepresented lead without question.

Date of experience: November 22, 2017

From the business

Contactability provides lead generation and lead management tools for small businesses. We also help insurance shoppers connect with local service providers. We currently service Insurance and Home Improvement categories.

We offer an easy to use insurance crm and a LeadSite to help companies generate leads and convert to sales.


contactability.com
Founded in 2012
COSTA MESA, California (CA), United States