CPAP.comReviews 1,469

I called to resolve a problem and spoke with Tonya. She listened to what I had to say, offered suggestions and solved the problem. Great interaction, great customer service.

Did CPap.com have an Oxygen adapter connector for my ResMet CPAP machine... Yes!
The person texting me answers... Connected me with a live person(giving me an area code # they would be calling me by) Miss Camyatta B. Was WONDERFULLY PATIENT AND KIND...even gave me a significant discount! THANK YOU CPAP.COM!(I need lot's of patience for I am 84yr's old)

Crystal M. Was knowledgeable, helpful and fantastic to work with. I was looking for an AirMini and she realized I had done my research and didn't try overselling me more stuff. She was patient in helping me set up an account and while I was looking for my prescription to email to her. My order was completed within 20 minutes. I was overwhelmed by the number of online companies but as I read through their reviews CPAP.com rose to the top. Again, thank you Crystal.

I have been a customer of CPAP.com for over 10 years. My most recent experience, however, surpassed all expectations. An order I placed was shipped to an incorrect address. I notified the representative of this problem. She immediately shipped me a replacement order on an overnight basis, reimbursed me the shipping cost, and asked me to make arrangements for the original shipment to be returned.

I have done so.

The company clearly has gone above and beyond, and I wanted to share this experience with you.

Korinne was very helpful in placing a first order with CPAP.com. Establishing an account and placing the order was explained well.

Let me start off by saying every time I called in from the initial call about getting the machine to checking my prescription, I've been greeted with kind, patient and caring people. Due to my doctor being lackadaisical with getting the prescription to CPAP.com, I had been very inpatient. Finally, I was able to provide the correct documentation which Erica went above and beyond to make sure my equipment got shipped after she took the initiative of putting together everything CPAP.com needed to fulfill the order. It may seem like she's just doing her job, but her going the extra mile and making sure I got my machine ASAP really made the difference. Also, just the tone of her voice and how excited she was to help me made me feel like I was really cared about. Thank you everyone I spoke to and Erica specifically!

Daryl C was very helpful and so pleasant. No questions were treated as irrelevant. His phone presence made you want to keep talking.

My current CPAP mask (Innomed Nasal Aire II) has been back-ordered for the past 2 months everywhere with no availability date. Crystal, checked the status of my mask and informed me that CPAP.com should get a re-supply in March. Crystal added me to a notification list when the Nasal Aire II mask is back in stock. Crystal also suggested some alternative masks similar to the Nasal Aire II. I would highly recommend CPAP.com for their competitive prices and their outstanding customer service.

Crystal was super helpful and patient with me. She answered all of my questions and helped me place my order.

The service was great. Mr. Muzobanzi helped me to modify and process an order which was on hold within a few minutes.

After calling customer service today and speaking with Brandy, I'm truly glad that I chose CPAP.com for my equipment needs. She was very knowledgeable and helpful.

Daryl was very friendly & helpful! He answered all my questions and gave me suggestions for other items
That made my new cpap better.

I am not only a new customer but new to using CPAPs. I placed an order online and wanted to change it. I called and the rep was extremely helpful not only to change my order, but explained everything about using CPAPs to me. She actually talked me out of some of the items in my cart, explaining they were not necessary. I had to call a second time and found the same excellent customer service. Both times the rep spent considerable time talking to me and I felt like they loved their job and loved helping people.

I used the live chat option and my issue was taken care of while I chatted with Daryl.
He answered my question and resolved my issue within 5 minutes.

My experience with CPAP.Com has been great. They have items that I had to be on a waitlist for at other vendors. I did not get one package on-time and though it was Fedex's fault their customer service took care of it for me as a one time courtesy. I will be using them going forward

Spoke with Daryl via chat in reference to upgrading to the Airsense 11 and he was very helpful. I'm ready

Very helpful the support to adjust pressure relief. They also sent a video with explanation on how to do it