Myair.resmedReviews 23

Use the machine for 5 hours and the app logs the usage as 45 min. Then the next day it will show 8 hours of use and I only used it for 4. Not concisdent at all and online help is useless.

I really hate this app. They insist on deducting points for removing your mask and seem to think the only reason is because of mask fit issues ignoring the fact that we might have other reasons that we might have to remove our mask that has nothing to do with mask fit.

The Jan 2025 update includes descriptions about each data point, and you can't turn the descriptions off. Waste of paging area that I have to scroll through. I don't need to be told the first time, let alone daily. I'm more intelligent then that. It is now a horrible product.

App does not accurately track your usage. I wear my machine 6 to 7 hours a day and the app says I use it 2 to 3 hours. How am I supposed to get good scores for my doctor and insurance company when it will not track correctly. No support from myair. Just tells me to contact my doctor.

The LOGIN screen is ineffective.
-> The LOGIN screen, presumably years old, is overdue for evolution. <-

When there is a LOGIN error, only a generic message is returned.
On a red@#! Background the LOGIN ERROR MSG is
The resource owner or authorization server denied the request.

No complaint about Resmed Airsense 11. However the app has become useless for a month. If an update caused issue revert to previous version and fix it. Don't have users in a bind without knowing how the COAP performed overnight.

Platform is frequently down for extended period of time. No notification when platform is down. Look for an alternative.

My air treats user like they are idiots. Gives examples of why data transfers isn't working. Blaming it all on the user. First time I stopped getting my daily reports lasted a week. This time its going on 2 weeks.! Between LinCare, my insurance company.and Southwood Sleep Center. This whole experience dealing with this is painful.! The bright side of it. Airsense 11 is probably best machine I have ever used. Most comfortable sleep I have had in years. Last time I had to do this? Between my insurance and me payed over $3000.00 for rental on a Cpap machine that cost $695.00. This time its the same crap. But only a 13 month rental. But Lincare is charging my insurance for 2 separate machines. Cpap machine and a humidifier.? Lmao Its one machine.! The Cpap machine has a humidifier built-in to it. Tired of the scam insurance games. For a Cpap machine that cost around 900.00 on Amazon.!

One star because I can't give them a negative #. How can any company push out upgrades without testing? It's beyond belief.

For those of us that are new to CPAP therapy, we rely on the compliance report for continued insurance coverage. Right now I am several days under compliance due to Resmed's ability to track and record my usage in a timely fashion. Right now I haven't seen an update in my usage in over a week. Just waiting for the insurance company to notify me they are no longer covering my treatment.

In addition to above, my new mask I received at the suggested interval was a style I have never used before…called them the day I received it to return it and still being charged for it.

Good product…terrible company.

I have the app installed on my phone, and on my ipad. Cannot get data. When I trie to look on my dashboard it tells me data is delayed, yet I receive emails telling me my data hasn't loaded to the app. Hopefully, the machine is transmitting to my doctor. Frustrating and frustrated. Have done all the troubleshooting. Wishing I went with another provider for my Cpap machine. Planning to talk to my doctor to see if I can switch equipment at my next visit.

Two major discrepencies first numbers do not match device and secondly no data sometimes
Removing app

This app leaves a lot of questions in my mind. If it's my data, why does it have to go out to a web site then back to me? Why can't the machine produce the reports? This is 2023. Here I've been without data for the past five days and I'm told it is a ResMed issue. If the machine produced the reports and it does the data, I wouldn't have to rely on an unreliable ResMed for my reports. This is unacceptable to me. Why do doctors use this unreliable service? I'll make my complaints known to UNC.

The machine ramps up to a level that is too high after about an hour and injects air into my stomach, making me bloated and waking me up, defeating the whole point of the machine. After one month of use the machine has an error that the filter needs to be replaced, it didn't even come with enough supplies to work for two months! It cost over 1,000 dollars, does not come with support, did not fix the issue, and now wants me to spend more hundreds of dollars on a new filter. Simply put, I have stopped using this machine and am down 1000 dollars. I highly recommend using a different service to find your cpap machine. This might seem like a convenient system but it is actually the opposite.

Have had the myair 11 for a few days. Already stopped working. There is zero support from the manufacturer (they refer you to the doctor as if he went to medical school and also had time for a degree in mechanical engineering).

Haven't been able to sleep in days. The machine just sprayed water all over my bed.

Do not use!

They send me a link to some app that I can't open. Tried to email them and nothing.
What a waste of $300.

I purchased a Resmed mask to go with my resmed machine and they do not connect. I called customer service to help and they would not help me to figure out what part I needed or where to go to get it to get this to work.

Wouldn't let me create new password, tried to change email, wont allow either bc my machine registered at previous email. No help site, terrible resmed app.