CruiseDirectReviews 187

This company charged me $3000 when it should have been $1750. The refuse to refund the money. Absolutely rudest people ever! DO NOT LOOSE YOUR MONEY LIKE I DID

I recently wrote a review about a $100 coupon that was promised to me by cruise direct when I booked a cruise for me and my son on the Cunard flagship. I had tried for months to get the coupon with no success and finally gave up and wrote the review. It was a poor review and soon after I was contacted by a cruise direct staff member offering to resolve my problem if I retracted my review and that I would be compensated additionally for all the time Id spent going back and forth. I received another email with yet another link to a coupon and surprise, surprise after choosing an Amazon gift card this one did not work as well but I spent over an hour trying to get it to work all the Amazon site said was that the code given had already been redeemed. Of course I complained again and once again I've received no reply. It would seem that cruise direct has no intention of treating its customers correctly and I would advise anyone considering to book a cruise to reconsider using cruise direct.

Don't believe their price guarantee, and be aware of the hidden fee to change/cancel by cruisedirect. They want $35 per person to cancel even cruiseline doesn't charge.
False advertisement. They said no cancellation fee but then try to charge $35 per person
They claim to be BBB Accredited Business but there is no record of them in bbb.org
Don't believe their 'Book with confident' but they don't back it

After my Cruise was canceled i found cruisedirect, they helped me redeem my future Cruise crédits and gave me a great deal! Super easy and fast service

I have been going back and forth with the "human" texting people from Cruisedirect.com They have fed me different stories and a basket of inaccuracies for 2 months now.
I fully blame myself since I have used them on the past 4 times and had to hunt them out for help twice and one time when we did not get what was promised I was told "we will make it up next time you book".
This time we paid it full in July, then when cruises took a dive in October, we moved from an Oceanview to a Balcony and still had $$$$ left to our benefit. I was told that we would have it as a credit. Now we are told to pay more $$$$ and that the Cruise line... not named since this is Not THEIR Issue... had refunded us money twice and now we had to pay Cruise direct more. Well, we never got a refund and when contacted the cruise line said they don't deal with refunds from third parties, the third party (Cruisedecay.com) must deal with it. They also agreed that they did not send a refund since they don't do that for 3rd parties, others, bookings.
So Cruisedirect now wants more $$$$$ as well as has the overpayment for our cruise... I wanted to just go and stay on the ship and relax... now I just am so pent up I don't even want to go.
This company has put such distatse to the idea of a cruise that I will NEVER use them again.

The customer service person, Eugene Bent assisted me with all the questions arisen on payment probs in a very efficient and friendly manner.
He was so patient and helpful as I was fuming about the probs with the payment from Ukraine. The only way to solve the problem with the payment was either contacting our bank in Ukraine which was useless or calling MSC. Mentioning it costs me a fortune to call the USA from Ukraine, they made me a call immediately and sorted out my problem. I do appreciate your help, guys, and thank you for the possibility to touch the world via your cruises even living in the middle of nowhere. Good work! Eugene Bent deserves a bonus))

For quite a few years our family has been choosing CruiseDirect as our major instrument to book cruises. Does not matter we live in Europe, we always received very good care and most satisfying service from the Customer Service before and even after a cruise. Recently we booked cruise with NCL but could not resolve issue of their CruiseNext deposit, how to add it to our payments. We tried to get answers from NCL via e-mails but did not receive answer apart of confirmation of e-mail receipt. Mr. Enrique Bravo was a CS person who interfered, helped to find traces of the deposit and add it to payments already done. Many thanks to him and other Customer Service colleagues! Good work!

Nikolay Popov & family

I had never been to the cruise direct website and I clicked on the chat option. I had the pleasure of interacting/chatting with Hans Vega who not only answered my questions as I was trying to book 2 rooms at a time for 4 people. Hans was so nice to offer to help me with the booking as I needed the rooms either next to each other or across the hallway. He really made a difference and I appreciated his honesty and transparency. I am referring other friends to him to help with their booking.

My wife and I arranged a cruise though CruiseDirect.com and a week later we were informed our information was stolen. They refused to elaborate and will not tell us what all was stolen, how many people were affected, nothing. They wanted to offer money, while in the meantime we began receiving phishing emails, phone calls and our email, phone number and credit cards were hacked. We found our information was sold on the dark web and they refused to respond. I would NEVER, EVER recommend these people as they are ignorant A-Holes. Now the criminals also know when we will not be home! We had to contact security, police, Department of State as our passports were stolen, credit card and credit reporting. We just wanted our money back. We have to now replace our passports and my wife has a passport from a foreign country, so we have to fly there to get it replaced and it is in Europe. They people are despicable.

We had tried different websites to book a cruise and had many troubles. Until we found Crusie Direct and the online chat support was amazing. Our Jorge Jorge Rodriguez was amazing and helped us every step of the way! He helped us find a room, with the package we wanted and was right there with me every step of the way! If the cruise is anything like the young man that helped us, we will be delighted. Best experience ever. Thank you!