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The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the responsiveness and professionalism of the staff. Users frequently highlight the ease of the ordering process and the helpfulness in addressing design inquiries and adjustments. However, there are occasional mentions of issues related to payment processing, though these concerns are often quickly resolved by the attentive support team. Overall, the sentiment is overwhelmingly positive, with long-term customers expressing loyalty and satisfaction, indicating a reliable and customer-focused approach.
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Thank You Team,
Your service deserves five stars. From Sales to the production office. Our new brothers will enjoy the coins when their community service is complete. Looking for another order when you're product hit masses.
Team was extremely helpful and responsive to any questions our group had. Excellent ordering experience.
Easy, professional and attentive service. Very impressed with the entire process
I am so pleased with how smoothly the design and ordering process was. The website is so user friendly and what a pleasure it was to speak with Barry who answered all my questions. Kudos to CustomChallengeCoins.com! I highly recommend your services to make such a memorable and collectable gift. Thank you!
Great people to do business with. Good communication, quick response. Coins are good quality with fast turnaround. Have purchased over 3000 Coins. Everyone who received one loved them.
I ordered a company challenge coin back in 2017 and needed to reorder the same coin. I reached out to them and they had the artwork saved, great price and super easy to order.
This is the 3rd total order. (1 initial and now the 2nd reorder) The design process was very east. The proofs are accurate and the shipping as prompt as can be expected. The coins themselves are excellent and very well received by those receiving them.
They have been extremely professional and great at communication. The design team has made excellent proofs and been able to tweak the design with amazing detail. When the order was being placed and the online portal declined my card, I made a phone call and they were able to place the order easily from their end.
Fantastic customer service and support!
Extremely helpful. Received quote within minutes as promised. I placed my order, very easy process.
Thank you!
What a delightful experience to work with Matt and his team. Questions were answered with quick response. All questions were answered, and each change was made to ensure our satisfaction in the final product. The team answer and provided recommendations not once, not twice but through 7 proofs. Thanks for your patience!
This will be my 5th coin done through Customchallengecoins.com and as usual the process has been flawless. Their response time to questions and revisions is unmatched and I am sure the final product will be outstanding as always.
The customer service is exceptional. The Basehor police department has worked with Custom Challenge coins for the last three years and they are always consistent.
This is my 2nd order recently, and my agency has used this company in the past. The design process was wonderful, with any slight modifications or requests made quickly. Quality finished product on the 1st order, and expect nothing less with this one!
I received a prompt and complete reply to my request for estimated production and shipping times. Once I had provided artwork, I quickly received a proof and was able to place my order. The entire process from my initial email to the order placement was less than a day.
Custom Challenge Coins were very easy to work with. They were responsive, quick in the design of my coins with no going back and forth. They were up front with their bid and did not change it when I ordered my coins. I highly recommend them if you are looking for challenge coins.
While I only did the money part, the rest of this whole process went very well from start to order day. Can't wait to get the coins in the mail!
They (Barry) were awesome to work with!
Thanks!
Station 145
Very polite, and answered all my questions. I asked to change a color on the coin, and had the new proof right away. I have called and talked with Berry a couple times and he is very professional. We will absolutely be doing business again in the future.
Very easy to work with and the process would have been a lot quicker if I could have been more specific with what I wanted. It is perfect!
Easy design and pricing tools. Prompt replies to questions and minor redesign.
Looking forward to receiving the finished products.