Darn Good YarnReviews 126

OK, I read the bad reviews on this site, and most of them came down to it taking forever to receive the skirts. (I was responding to a FB ad, buy 2 get 3 wrap skirts free). Everyone eventually got the skirts and liked them so I figured I would give them a shot.

I stated my color preferences but added that if it was too hard, to give me whatever they had.

Well, a week and a half later I have my skirts! In colours I love!(OK I like some better than others but the skirts are reversible and each skirt has at least one side I love) I ordered the plus size because I am. I am wider in the hips than waist, and usually wraps don't work because they open at the hip but these worked really well. My husband loves them. I love the smooth silky feeling. They're awesome.

Obviously the owners read the bad reviews about slow shipping times and decided to do something about it.

I placed an order for a yarn bowl and a monthly yarn subscription on 3/13/2018. After a few weeks, I checked my order status through my account and said Paid, shipping status preparing for shipment. I sent an email asking for an update, Claire apologized for delay and said it would ship that week, 3/30/19. It is 4/17/18, status still says preparing for shipment. When I inquire, Claire and Nicole still say sorry for the delay, will ship this week. Todays email was asking to cancel my order and my subscription and asking for a full refund for an I never received. Well see...

I am writing this review because as new to the crocheting Craft I was excited to to sign up for darn good yarn membership. I received the initial membership package minus the bonus gift with the promise that it would be included in the next package, which never came. March 2018 my monthly payment was debited and as of April 2 I have not received it. They have now deducted the April payment. Attempts to get a verbal response after several phone calls has not happened and I continue to receive apologetic emails with varying excuses. I wish to cancel my membership and will know longer do business or recommend them

Firstly, Darngoodyarn doesn't seem to post any review less than 4 stars on their website. That's a huge red flag.

One thing leaving a review does seem to do is get customer service to take notice ;) I never heard back from customer service (though their site indicates a 1-2 day response time) until I left a couple three star reviews.

I've placed one order with them: I ordered a variety pack of mystery yarn, a sari skirt (since it was only a $10 add if I got the yarn), and two random items from the closeout clothing/accessories.

The good: The sari skirt was gorgeous. I got a full-length one, and they can be worn multiple ways which adds versatility. The yarns I got and the skirt paid attention to the color notes I had given at ordering (you can list colors you like and colors you do not want.)

The OK: The mystery yarn pack had little variety. 4 of the skeins were sari ribbon yarn which is OK for some crafts but frays like crazy. The fifth skein was a regular yarn but unlabeled (I found out later that it was yak); the color was nice, a sort of dark bluish gray.

The bad:

- Neither of the two items I ordered from closeout clothing/accessories were clothes or accessories. They were both household goods - a basket and a pillow cover. I wouldn't have ordered had I known they were including home goods in the category (due to the difficulty of decorating with random colors - especially the bright fushia these were in!)

- Customer service didn't respond very quickly to my inquiries - only after I left reviews did they finally reply to my email. They said that home goods were supposed to be included in the clothing/accessory category, and I did find out that the unlabeled yarn was yak (but no other details.) Polite overall, but not especially helpful.

I was able to make an adorable toddler dress out of the pillow cover and two of the sari ribbon skeins (although I had to braid the ribbon to get it durable enough to use) - so that ended up OK. Overall though, I probably wouldn't order from this company again. I love the *idea* behind the company and want to like it, but it seems they have a few glitches to iron out before I could feel comfortable ordering or recommending them,

Ordered via a "closeout" sale on FB. BOGO sari wrap silk skirts. Made an order. Thought everything would be fine. 2 weeks goes by, and no word about my skirts. Emailed them, and was told that "maybe they would be shipped in a few weeks". I wrote them back, because WTH? I thought it was a "closeout", and they were still running the sale on FB... I thought it was a "closeout" so how can they be "out"? And I was told essentially I was too picky about my color requests, so it will probably be a while, but I would receive a free silk tote bag for the trouble. Then I got a bulk email stating that the skirts were backordered, and would be shipped 4-6 weeks from the order date, and there would be a silk tote bag in the order for the trouble, but not to worry, because I was doing a good deed for women in india or whatever (as though that excuses the dishonest business practices). Anyway, exactly 4 weeks from the day I ordered I got an email that the skirts were shipped. Hooray! I was so excited. I got them 3 days later, and surprise surprise... No silk tote bag... No note stating why they were not there. So of course, after all that, I emailed them bcuz WTH? Now they are trying to pull a fast one. After 2 emails, I got an overly chipper email stating that they were OUT of the bags, but they didn't want to delay my order. If that was the case, why no email or note stating that? I would have given the company one star, except that the product seems to be high quality, decently made, and pretty I guess. I probably would have liked them better if I were able to pick my color/pattern myself, but that is a minor beef that I knew about when I ordered, and they did there best to match the preferences I gave them. I won't be ordering from them again.