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Delhivery Reviews Summary
The company's reputation is marred by significant concerns regarding its customer service and delivery reliability. Customers frequently report severe delays, unfulfilled promises, and difficulties in tracking shipments, leading to frustrations about lost packages and inadequate support. Despite these issues, there are no notable positive aspects highlighted in the feedback, indicating a pervasive dissatisfaction among customers. The overarching sentiment suggests a lack of professionalism and responsiveness, which undermines customer trust and loyalty. Addressing these service shortcomings is crucial for improving overall customer experience and restoring the company's reputation.
This summary is generated by AI, based on text from customer reviews
Delhivery is one of the worst courier services I have ever come across. They never deliver on time and most of my parcels have been delayed without any proper updates or communication. Their customer support is unhelpful, and it is very frustrating to keep waiting for orders beyond the promised delivery date. A logistics company should value time and trust, but Delhivery fails at both. I do not recommend relying on them if you expect timely and professional service. **************
I had placed my shipment for delivery in the month of May and they have been mentioning that it is in-transit for about 3 months. They kept promising the same, that you will be receiving it soon and the delay is due to operational challenges.The email response, shipment track status of the Delhivery network is not genuine.Don't ever believe it.
Finally one day they emailed out saying that the shipment has been LOST and we are extremely sorry for that.
This is my TRUE experience guys, PLZ dont ever go with this online delivery.
Absolutely Horrendous Service. There customer help line and emails are a complete joke. They keep making promises repeatedly which they can't seem to keep. They went AWOL with my package and I had to track it down to this facility and go there in person to pick it up. They do not even check if the pin code that your sending to is servicable before they accept the orders and end up returning it. Very unprofessional
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members