deloomReviews 47

I have to also agree with the bad reviews for Deloom. I too have recieved subpar customer service. Ordered 2 dresses on June 20th, posted to credit card on June 21st. Never received a shipping notification based on THEIR policies written on THEIR website. It is now July 5th and have yet to recieve my package. Again based on THEIR policy on THEIR website domestic orders are recieved in 3-9 days. I emailed the company 3 times and did not recieve a response until I posted bad reviews directly to the site (that were blocked). In that response on June 30th from Melissa Randazzo, I was told I would hear back on the status that same day. Here it is July 5th and still haven't heard back. So I have emailed yet again. No phone number on the website. I should have been leery ordering from a company not confident enough to list a working number. Don't order from this business if u would like to recieve ur merchandise.

I can't wait to place another order with Deloom. I initially had a shipping issue with my order, but Emily and Melissa fixed the problem within an hour! I absolutely love my products and always checking their website to see what's new. I was concerned about the size I ordered but their size chart is perfect. Everything fot great. Highly recommend this company. Thanks Melissa and Emily for all you do!

I ordered the neon spring dress and it was so much prettier in person. They carry it in two other colors, and I think I might need them. Price, quality and shipping was all fabulous. Thank you! I will order again!

I bought a lovely Everly dress from them last week and wore it last night. I received so many compliments, I was a very happy girl. This was my 5th purchase from them. I had to exchange a few orders and never had an issue. I love this shop, the owner is very kind and easy to deal with. I highly recommend!

My sister-in-law ordered a dress from Deloom for my Christmas present. She ordered it well before Christmas (at least a month before), and despite being notified that it shipped, it never arrived. After emailing multiple times (with no response for the first month) she finally heard back and they said it would ship soon. She then never got any new shipping notification but it arrived at my apartment, at the beginning of April (it took nearly 4 months to arrive). Unfortunately, the dress didn't fit so I tried to return it. I emailed 3 times, and sent messages to them on their Facebook page. I got a response on the Facebook page apologizing for the non-response and asking for my email address so they could look into it, which I gave them, and never heard back from anyone. I finally gave up and sold the dress at a garage sale. I would HIGHLY recommend avoiding this company, or plan on basically just throwing your money into the wind.

My first purchase with deloom was in May of 2012 (my bridesmaids dresses) and I've been a faithful shopper since. Megan is very helpful with sizing questions, and once she knows your style (I can't say no to anything with a bow in the back) can help you pick out the perfect dress. I've had to exchange & return some things, which has never been a hassle. Overall their clothes run true to size. If you have any questions, ask! Megan or Emily are happy to help.

There is no way to contact them other than email. Unfortunately you will probably email them several times and get very frustrated before you get an answer. We have spent more than two months now trying to make a simple return a romper that was not true to size and did not fit. They have received the product returned according to their directions. SURPRISE, again they are not responding. I have emailed several times asking the status of the return. NOTHING. This has been a customer service nightmare. I am thoroughly disgusted with this company.

I bought the lace and layers dress for my rehearsal dinner a few weeks ago. It arrived in perfect condition. The shipping was speedy and Megan was very helpful with sizing questions.