Sitejabber Website Reviews and Complaints
business logo of Diamondere

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

SAVE UP TO 70% BY AVOIDING RETAIL OVERHEADS

The multiple exchange of hands in a traditional market means that by the time the product reaches you it is priced at multiples of the original cost. Diamondere ships directly to you from our workshop, eliminating middlemen, making sure that you have the best deal on the best product, made exclusively for you!

PERSONALIZATION

Your jewelry is an extension of you - make it as personal as possible.

Our customizable designs allow you to choose the type of metal (platinum, white gold, yellow gold, rose gold, black gold and sterling silver), gold karatage (18k, 14k, 10k and 9k) and the gemstone you want.
At Diamondere you can even engrave your piece for FREE. The perfect gift for your loved one!

LEGACY AND CRAFTMANSHIP

Our craftsmen have been manufacturing bespoke fine jewelry since the 1900's. Generations of trade secrets are combined with best available technology to deliver jewelry, that you would pay many multiples for, at a branded store...


diamondere.com
Founded in 2012
Newark, CA, United States
How would you rate Diamondere?
grey star
grey star
grey star
grey star
grey star

Diamondere Reviews Summary

Diamondere has garnered a strong reputation for its exceptional product quality and customer satisfaction, with many customers praising the beauty and craftsmanship of their jewelry. The company's proactive communication and responsiveness to inquiries are frequently highlighted as significant strengths, fostering a sense of trust among buyers. However, some customers expressed concerns regarding service delays and issues with order accuracy, such as incorrect sizing. Overall, while Diamondere excels in delivering unique and personalized jewelry experiences, addressing operational inconsistencies could further enhance their customer service approach and reputation.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

746 reviews

We monitor reviews for authenticity

Utah
1 review
0 helpful votes
Follow James D.
Unfollow James D.
Share Review
Report Review

A cut above the rest!
December 28, 2025

Outstanding! Person I worked with was excellent at communicating, as well as explaining the process and ensuring that all of it was clearly understood. The ring that I ordered was exactly as designed and imagined. I absolutely Loved working with them, and will definitely consider them as my first choice for all of my future jewelry designs and purchases in the future. THANK YOU!

Date of experience: December 18, 2025
New York
1 review
0 helpful votes
Follow Robert M.
Unfollow Robert M.
Share Review
Report Review

Unique Home Experience
December 26, 2025

Shopping at Diamondere online pages is like being at home enjoying time with the family. I had the flexibility of communicating with the staff while considering their input and recommendations. Their customer service and attention to detail are by far the best in the business. Prices are fair and their selection is suitable to fit the needs of the most demanding customer. I have been a customer of Diamondere since I got engaged in 2016 and will continue to do business with them in the future.

Date of experience: December 16, 2025
New York
1 review
0 helpful votes
Follow Kit S.
Unfollow Kit S.
Share Review
Report Review

I'm very happy with my purchase.
December 26, 2025

It came on time and it's what we wanted. We will probably be seeking the wedding bands in the near future from your site

Thank you!

Date of experience: December 15, 2025
Colorado
1 review
0 helpful votes
Follow Daniel B.
Unfollow Daniel B.
Share Review
Report Review

Easy online ordering- awesome product
December 26, 2025

It was very easy to order online. No stress or hassle, and reasonable, transparent pricing. Product was received in a timely manner. The ring was gorgeous and exceeded expectations!

Date of experience: December 16, 2025
Wisconsin
1 review
0 helpful votes
Follow Josh M.
Unfollow Josh M.
Share Review
Report Review

I love my ring
December 26, 2025

I'm usually a bit skeptical about buying something without seeing it in person, but I decided to take a chance here—and I can honestly say they've earned my business for life. My wedding ring turned out even better than I expected.

Date of experience: December 16, 2025
Texas
1 review
0 helpful votes
Follow Michael N.
Unfollow Michael N.
Share Review
Report Review

Brilliant Craftsmanship and Company
December 25, 2025

Very lovely experience. The communication from the company was plentiful and I never felt like I didn't know what stage my order was in. The ring itself is incredibly well crafted and looks gorgeous.

Date of experience: December 15, 2025
Tennessee
1 review
0 helpful votes
Follow John H.
Unfollow John H.
Share Review
Report Review

Excellent Selection
December 23, 2025

The choices of different metals, the variety of stones - especially natural stones - both size and shape, and the diversity of bands made the selection very enjoyable.
The fact that they're made in the USA, and there are thousands of positive reviews gave me a strong sense of security.
I'll be back.

Date of experience: December 13, 2025
Florida
1 review
0 helpful votes
Follow Brandon W.
Unfollow Brandon W.
Share Review
Report Review

A forever moment made possible!
December 23, 2025

Finding, designing and previewing the possibilities of the ring were exactly what we were looking for. The variety and value of the pieces made the experience even more exciting.
After everything was set and order placed, a few days we found out a delay would be occuring. A plan was in place for the rings reveal to the families and it was not one that could be changed. Conversing with client services and expressing the need for it to be ready and delivered a little earlier than the delayed date, at least 4 days earlier.
They went above and beyond to ensure the process was prioritized and expedited. They not only got it to us earlier than the delay date, they had it certified and delivered only a couple days after the original estimated delivery date. Which gave us more time to ensure everything was perfect, size, quality, and for the plan to take place during our family adventure.
Thank you Diamondère for everything that made this special occasion possible, we are already reviewing options for a mens ring to match.

Date of experience: December 8, 2025
Ohio
1 review
0 helpful votes
Follow Nicolas W.
Unfollow Nicolas W.
Share Review
Report Review

Rings beautiful and easy
December 23, 2025

The ring-making process was so easy and the rings are gorgeous. The amount of customization is amazing and the quality is great.

Date of experience: December 13, 2025
Australia
1 review
0 helpful votes
Follow Anju M.
Unfollow Anju M.
Share Review
Report Review

Excellent
December 23, 2025

The experience was very positive from start to the end, website was easy to navigate and Meghan replied to every email I sent and every question I asked. Only negative I would say is that the stones looked bit bigger in Picture then the actual product but the ring is high quality finish and beautiful stones. The ring was delivered on the exact date so I recommend this company highly.

Date of experience: December 13, 2025
Georgia
1 review
0 helpful votes
Follow Pixie B.
Unfollow Pixie B.
Share Review
Report Review

My future husband found this ring, and wanted it to use as his wedding band. I ordered it as a surprise, and had it shipped to my mom's. The ring is custom made. The best part - customer service reaches out throughout the process with excellent communication, finally double checking how you would like the ring shipped. Th process was seamless, I couldn't be happier, and my fiancé will be thrilled when I surprise him with the ring.

Date of experience: December 12, 2025
New York
1 review
0 helpful votes
Follow Daniel S.
Unfollow Daniel S.
Share Review
Report Review

Legitimately nice rings
December 20, 2025

Custom ordered 2 rings, got emailed responses in 2 days with pictures of rings with customization with link to purchase. Received rings in 2 weeks from order date

Date of experience: December 3, 2025
Florida
1 review
0 helpful votes
Follow Brendan W.
Unfollow Brendan W.
Share Review
Report Review

Pretty darn good
December 20, 2025

It appears that the jewelry is manufactured in Thailand, but, nonetheless, it seems to be of good quality and it arrived much sooner than expected.

Date of experience: December 10, 2025
District of Columbia
1 review
0 helpful votes
Follow Jennifer F.
Unfollow Jennifer F.
Share Review
Report Review

The ring I purchased from them is absolutely stunning. I was really nervous buying such an expensive ring online, but their customer service staff was with me every step of the way and answered every email. The ring was even more beautiful than expected and was shipped very safely. I will definitely be a repeat customer, I'm so glad I chose Diamondere!

Date of experience: December 10, 2025
Jordan
1 review
0 helpful votes
Follow Jessica A.
Unfollow Jessica A.
Share Review
Report Review

New customer
December 20, 2025

Quick delivery service. Very thorough communication throughout the process with all the updates. User friendly website experience, which helped make the buying process easy.

Date of experience: December 4, 2025
New Mexico
1 review
0 helpful votes
Follow Tim M.
Unfollow Tim M.
Share Review
Report Review

NA
December 18, 2025

Comment required to confirm delivery shouldn't be necessary. You have the tracking number. You know if it's delivered or not.

Date of experience: December 8, 2025
Michigan
1 review
0 helpful votes
Follow Emily M.
Unfollow Emily M.
Share Review
Report Review

Great quality and great service
December 18, 2025

The turn around time was amazing! All other custom ring places weren't shipping for 6 months. Mine came in less than a month! Customer service was helpful and communication was top notch. The ring exceeded my expectations! I was in tears when I saw it. I'm hoping it holds up a long time. The packaging was good and the boxes it came in were so pretty and high quality. I will definitely recommend this company to anyone. Great price and beautiful product. Thank you!

Date of experience: December 8, 2025
Texas
1 review
0 helpful votes
Follow Natalie S.
Unfollow Natalie S.
Share Review
Report Review

Amazing service
December 18, 2025

Quick response to
Any questions I had. I had consistent updates and was able to arrange pick up and make changes as needed.

Date of experience: December 8, 2025
Virginia
1 review
0 helpful votes
Follow Bryan W.
Unfollow Bryan W.
Share Review
Report Review

Gift for wife
December 18, 2025

My overall experience was satisfactory. The ring I purchased was perfectly crafted and the emerald is stunning.

We will return for more fine pieces of jewelry in the future.

Date of experience: December 8, 2025
California
1 review
0 helpful votes
Follow Megan T.
Unfollow Megan T.
Share Review
Report Review

Amazing
December 17, 2025

Cherie reached out to me right after I bought my wedding band and explained how black gold may fade over time and offered a refund or exchange if that wasn't something I wanted. I really appreciated how honest this company is and offered solutions before you even receive your item so that you'd know what to expect. They were even accommodating with shipping around the holidays and waited to ship my ring until I was back home to receive it. I received updates on the progress of my ring and they really showed how much they care about you and your story behind the ring.

Date of experience: December 5, 2025