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Blick Art Materials Reviews Summary
Blick Art Materials has a rating of 3.1 stars from 94 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blick Art Materials most frequently mention and art supplies. Blick Art Materials ranks 3rd among Art Supplies sites.
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After spending over an hour and two separate phone calls to customer service trying to order 4 items for curbside delivery, I gave up. After ordering, it was impossible for me to keep my order in the "curbside delivery" mode. I spoke to a lovely woman who tried to help, but did not seem to know the website well enough to direct me - was reading from a script. I asked to place the order with her to be forwarded to the store, but she did not have permission to do so. The website for ordering in this manner is klunky and the directions given in the instructional video are unclear. I won't be purchasing from Blick until it is safe to shop in stores once again or the shipping time is drastically decreased. PS - I then went to the Amazon site and ordered my items for delivery tomorrow (no shipping fee with prime) in a total of 2 minutes.
I have ordered supplies from Blick 5 times now. The fifth was just a day or two ago, but I've received the other four - all well within the times they listed for the shipping price I paid. (No, it's not two-day shipping, but it's quite reasonable. If you want two day shipping you pay extra like normal.) All items were in good condition, and the price I paid was as good or better than the competitors. I've recommended them to family, and they've also ordered with good experiences.
No other store has as much as they have. Almost all pencils, markers, paint, watercolor, paper, clay, canvas, yeso, frames, spray paint, books, art gifts and curious stuff like eraser eggs that look like actual erasers, art puzzles, notebooks, stationary stuff, art stuff for kids. Its the most complete I have ever seen. If you like art you will love this store.
Best customer service and the best art supplier hands down I buy all my company's art supplies from them ( Pure Zulu)
I have ordered several times at Dickblick.com during the Covid-19 Pandemic. I received my purchases before the actual shipping date. I received all items. They did not price Gouge as other major art stores did during the pandemic. I highly recommend this Company for your art supplies. They do have competing prices compared to other suppliers. Thank You Dickblick.com.
Thank you so much for the review! We truly appreciate your kind words, and your business.
I was worried about the negative reviews that I found after placing an order and it's true that the order (two orders to be exact as one was created with wrong billing address) was just hanging there with the "Held" status for two days.
I called the international customer service number and to be honest I haven't ever waited this short for the customer service to pick up the phone. Everything went quckly and smoothly, wrong order was cancelled, other order was confirmed, the same day my card was charged with the right amount and goods were shipped. Received them 6 days later.
We are very happy to hear that our Customer care team was able to quickly assist and resolve the issue for you. We truly appreciate your order and hope to do business with you again soon!
Placed an order for in stock items May 8. As of 5/16 the order had not shipped. No answer or explanation from customer service why this order is taking so long. I'm very unlikely to order again from Blick as a result.
I ordered about $500 worth of merchandise and even contacted them to ensure my payment would go through. Due to their incompetence, the charge to Pay Pal did not go through (although used 7 time with 7 other companies thereafter) and they demanded payment through a "collection notice". Really? Perhaps if they were not incompetent in the first place, no such demand would have been needed. Waited 10 minutes on hold to get payment to them. Had to finally write a check. What a complete waste of my time.
I have ordered Materials many times in the past and always received great customer service and great products, plus their prices were usually the best anywhere!
Apparently buying an e gift card isnt as easy as it sounds when you're ordering it from dick blick. Also the worst customer service I have ever had
We apologize for any inconvenience with the processing of your order. Every credit card transaction requires certain verification steps. In cases where a verification fails, it may simply be due to minor issue in the order information that was submitted, but when that happens we are required to verify the information before the transaction can be completed. Typically this can be resolved with a quick phone call or email as we attempted to do. Credit card verifications are protection for you as well as us, and we are very sorry that you found this necessary action to be upsetting. We hope you will give us another try in the future.
Ordered three oil brushes from blick web page on the 16th of February... they were shipped from Illinois and are expected to arrive here on the 27... 11 days to go from Illinois to California... what slow service hard to justify using Dick Blick to purchase art supplies when you can go to Amazon or others and get far better service... really disappointed...
I have never had a problem with Blick. I love the store in Philly, but it's too far. I don't get up that way often.
They have shipped many order's for me. Prompt service every time. No problem's what so ever. I just placed an order this morning.
Plus, I am positive Blick's product's are not counterfeit. So this is why I order off of them every time.
Thank you for the 5 star review and for your business! You can feel confident when purchasing from Blick that you are getting genuine supplies since we buy direct from the manufacturers and authorized dealers only.
I placed an order in December which never arrived. When I emailed to ask what the status of my order was I received notice that the order had been cancelled. I called in immediately and moved up three levels to get this sorted. I had done my due diligence in calling in the order and changing my email address on record. Somehow that info didn't get saved. I needed the order to be sent immediately because I was teaching. It took about 25 minutes for the whole situation to be sorted. I was willing and happy to pay my portion of the shipping (about 25$) but asked them to pay the rest of the Fedex fee (about 50$ for them) to have the order here quickly. A supervisor called Tray (hope I spelt that right) was super helpful and they took responsibility for their company mistake. I received the order very quickly. Thank you for your help and I will be ordering from DickBlick again in the future.
Thank you for the review. We strive to make every order perfect, but if an issue should arise, we do everything we can to fix it. We appreciate your order and hope to do business with you again soon!
On Dec. 11th, my son ordered art supplies to complete a Christmas project. We got word today (Dec. 14) that the order had shipped with delivery slated for Dec. 24th from FedEx! WTH? We paid $10 for shipping and it takes 2 weeks to get this? Won't be ordering from this company again.
We are sorry to hear that you were disappointed with the delivery speed of your order. For most orders, we do offer a variety of shipping options during the checkout process and include the estimated delivery date for each option. There are also options for free shipping for eligible orders. If you ever have questions about shipping or delivery options or any other questions about an order, we are happy to help! Please feel free to call us at 1-800-828-4548
24 hours a day, 7 days a week.
After going to couple of big stores for canvas frames, I decided to give dickblick a chance. Really good prices, fraction of the cost other stores have to offer! I love the the frames. Collection is a bit limited, but lots of sizes!
Thank you for the star review! We are very happy to hear that our selection of frames meets your needs! We appreciate your order and look forward to serving you in the future.
I've been ordering art supplies from Blick for over 20 years and I'm sure I will be for another 20 (and then some!). They carry all of the top brands as well as a ton of others so I can almost always find exactly what I need for all of my projects. Every once in a while when I have a problem, their top-notch customer service team sorts it out right away so I've always walked away happy and ready to place my next order.
Thank you so much for your 5 star review! We truly appreciate your business and look forward to serving you again and again!
I like DickBlick. Inexpensive prices with a variety of good items. I don't like the price to ship or the length of shipping, however. I also like that they sell individual colors of Prismacolor colored pencils.
Thank you for your valued business! We’re always looking for ways to improve service to our customers, and your feedback is very much appreciated!
For eleven day now, I've been trying to post a negative review of the Blair pastel fixative that I bought from Blick's, that ruined several drawings. Each time I click "post review" a flag appears that says an error has occurred and to try again later. I wonder if I'd have the same problem if I were posting a positive review. Just a question but I know what I think.
Hello Robert,
We are very sorry to hear that you are running into this issue when trying to submit your product review. If you have an ad blocker app or extension enabled on your browser, that may cause the issue you describe. Because the product reviews on our website are hosted by PowerReviews, which is a separate Consumer Engagement company, some ad blockers mistake the review form as an advertisement and block the submission. Please try allowing our site to be an exception to your ad blocker and see if that will solve the issue.
If not though, please contact us directly at Info@$#*! blick.com and we will be happy to assist you further with the review submission. Our product specialists would also be happy to assist with possibly figuring out if the fixative was defective or just not the right product for your application, and what alternative options there may be that might work out better for you. If you view the existing reviews on our website, it should be very apparent that any truthful review is welcome, negative as well as positive.
If you find this information useful, we hope that you might consider updating your review!
I have been a Blick customer for years, but lately I avoid them if at all possible. Between their slow processing time (2 - 3 days) and terrible shipping (FedEx DumbPost) service, I've pretty much had it with them. I live in Florida and it takes, on average, 9 days to receive my order. Sure I could spend another $3 on the "upgraded" shipping, but even then my order doesn't arrive in a timely manner.
On top of that, when you check out, your cart says that your items are "in stock and reserved" This is a load of bs. I ordered 2 of one item and am only being shipped one despite the "in stock" message.
I prefer Jerry's Artarama, but sadly they do not carry some of the things I need. I suppose I will continue to deal with Blick's lousy shipping and processing time whenever I need specific things
Hello Candy,
Thank you your orders, and for this feedback. We are very concerned to hear about this, however we are always glad to know when there are issues so we can fix them. Unfortunately, we are having trouble finding the orders that you are describing. We were able to locate only one account for you; we checked through the orders on that account back to 2017 and found that except for the most recent order, all of your orders were packed and shipped out the same day that the order was placed, and tracking records show them as delivered within 3 business days. Regarding your most recent order placed on July 4, we do apologize for the delay that resulted from the holiday, as we are closed on most major holidays to allow our associates to spend the time with their families. Additionally, though you received free shipping on all of the orders we checked, you had elected to add the $3 upgrade to FedEx Home delivery to all but this most recent order, which did increase the expected delivery time for this order by a couple of days versus without the upgrade.
Also, we were not able to find any back orders on any of these recent orders. If you are missing items from any of your orders, please contact us immediately so we can reship or refund them. While we hope this never occurs, it can occasionally and we are always happy for the opportunity to make it right.
If you have another account that we did not see with orders that you have experienced delays or other issues on, please let me know so I can investigate further. Thank you again- we want our customers to have the best possible experience when ordering with us, so always appreciate being made aware of any issues you may encounter!
I placed an order two days ago, and I found out that they haven't shipped the items yet. I see this as pure laziness or a very bad business conduct.
Thank you for the feedback. We are sorry to hear that you are not satisfied with the speed at which your order processed. The order shipping terms are clearly stated on our website; non-expedited residential orders such as yours will ship within 1–2 business days of receipt of your order and will be delivered within 2–7 business days. If you would like to receive your order more quickly than that, in most cases there is the option to select an expedited shipping method during checkout.
I would like to add that the Midwest, where we are located, has been experiencing a number of historic weather events during this time period which has also impacted the fulfillment and shipping speed of orders by a day or two on several occasions this year. While these delays were unavoidable, they are also very rare.
We don’t want you to be disappointed with this order though, so have upgraded it to FedEx Home delivery which should reduce the transit time and get your order to you sooner.
Thank you for your order, we appreciate your business!
From the business
Inspiring artists with the artistic tools to reach their full creative potential.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your review! We're proud to have you as our customer, and are very appreciative that you have chosen Blick time and time again!