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Dinkleboo Reviews Summary
The company has garnered a mixed reputation, with many customers praising the quality and uniqueness of their personalized products, which often exceed expectations. Positive experiences highlight efficient ordering processes and responsive customer service, particularly from individual representatives who go above and beyond to resolve issues. However, several customers express frustration over shipping delays, lack of tracking information, and inconsistent communication, particularly when attempting to cancel orders or address concerns. Overall, while the product quality and customer service can be commendable, systemic issues in logistics and support need addressing to enhance customer satisfaction.
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My recent experience with dinkleboo was horrible. I made an order back in October through a Groupon. In this 2 months time I had moved across town (same city). Had emailed to ask where the order was and receive a bunch of "error was not on our end." They could not resend the order without me paying again.
Terrible customer service
I was really pleased with the quality of the photo blankets I ordered. I had a few questions on my order after I placed it and the lady I talked to was very helpful and reassuring I would be pleased with my order... I was! Thanks for everything! Can't wait to order some of the other products you offer.
Hello Robert!
Thank you very much for your post! Very glad to hear the team was able to answer your questions and that you are happy with the photoblanket you received! Looking forward to your future business!
Happy Holidays!
Jennifer
I understand it's a busy time of year, but they got back to me, and helped with my shipping woes!
Thank you Lissa for your post. I'm very glad the team was able to sort out your shipping details. And yes, this year has been incredibly busy, hence some of the posts below. We are doing all that we can to assist everyone and feel bad about those we have obviously missed but are very glad we were able to assist you to your satisfaction!
Happy Holidays!
Jennifer
I love my ornament. Everything went smoothly and I will be giving them my future business.
Thank you Charlotte for you post! We appreciate your business and are very happy to hear that you are loving your Dinkleboo Ornament!
Happy Holidays!
Jennifer
My Storybook looks amazing... Thank you for such a positive experience and for your quick response to my questions concerning my shipment. I will definitely be ordering from you again...
Hello Jamie!
Thank you for taking the time to post about your storybook. We really appreciate the positive feedback? We look forward to your future business!
Have a Wonderful Holiday!
Jennifer
I ordered 2 books for Christmas and only one came. The one that came was a defect, with the liner peeling on the back.
I contacted customer service and asked for a refund. They said they re-ordered the book for me and will ship in 48 hours. Not what I asked for! Don't want this crappy quality book, just for my money back!
Hello Maggie -
I will be private messaging you so I can review your correspondence with our customer care team to see why the did not address your course of action requested. As for the quality, my apologies. This is the first I have heard of this type of issue with the storybooks. We don't actually use a liner but we do coat the covers of the book to give them added protection from little fingers so I am anxious to see what the peeling looks like so I can share this with the production team. I too want to follow up on your second book. We did have a few titles that came out of our sister facility so I need to to see which one has the delay.
Thank you,
Jennifer
After posting our concerns, must thank Jennifer L. For her endless hard work in trying to fix our problem... She even offered to print cards as "Happy New Year" themed.
Hello Aaron -
If I am understanding your post it appears that your order has not arrived? I will send you a private message to collect your order details so I can assist you.
Thank you!
Jennifer
Apparently, my order shipped Nov 25th, I emailed customer service Dec 18th to track or replace and advise - and nothing 4 days later. Save your money.
Hello Michelle -
My apologies on the delay with your order. May I ask which country you located in so I can log the delay of delivery with the shipping provider. If your order does not arrive by the holiday I will of course ensure you are taken care of. I will private message you to find out your order details.
Thank you,
Jennifer
I purchased a Groupon and ordered 40 Christmas cards Nov 22, they apparently shipped Nov 23, via DHL which means no tracking available. I emailed inquiring about them Dec 14, no response. I emailed on the 19th again telling them to cancel my order because I still don't have them. Someone replied and said I'd have them before Christmas. They won't be delivered until at least the 20th, and I can't send Christmas cards across the country the week of Christmas and expect them to arrive before he new year. I work in customer service, if someone is unhappy with anything (service, product, management, experience, ANYTHING!) I fix it. I take care of their bill, I give them a gift card inviting them back, I do anything necessary to ensure the customer leaves happy. By the look of this site, not many Dinkleboo customers are happy at all.
Would love my money back but if you look on their returns page, they blankly tell you "no refunds unless product is faulty". Must be nice to take no responsibility for your product. How is it that you have a company at all?
Would rate 0 if it was an option.
Hello Kylie -
If your order was domestic we can absolutely track with DHL. If it was international then you are correct. Because DHL deposits into the local postal systems we lose tracking once the hand off has occured. If you did not receive them in time to use for the holiday I will get that taken care of for you. Please private message me with how to contact you so I can get the details sorted out.
Thank you,
Jennifer
I was dumb and bought their group on for a custom snow globe
It came in, very late and with the wrong name!
Now I cannot get anyone to get back with me or get thru to them.
They seem to be a scam operation
Hello Kat -
My apologies on the snowglobe arriving incorrectly. I will certainly take care of this for you. I did attempt to search our customer support system but with just Kat B. It isn't enough to go on. Please private message me with you full name and email address so I can locate your order.
Thank you,
Jennifer
Hi my order was placed on 05/12/2015. My friends in Aust and UK have received their orders. I have yet to hear anything for my order. Not sure if I am going to get the Christmas ornaments by Christmas... if not, I don't know where else these ornaments can go...
Hello Krisy -
Most orders take about 14 days to deliver if they are international. I am seeing items arrive as early as 9 days though and as long as 21 days although these two arrive times are much fewer than that 14 day mark. If your ornaments do not arrive in time for Christmas please private message me and I will take care of you.
Thank you Krisy!
Jennifer
Have given this company ample opportunity to reply to me postman has just been today and still no books! Shocking customer service will be going through PayPal as that's how I paid to get my refund seeing as this company has no intention of replying
Hi Gemma -
I was able to find your order in our system. I show you ordered your books on December 2nd and they shipped out on December 4th. It is only the 12th today so still 12 days until Christmas. Typically it takes appx. 14 days for deliveries into the UK if the local delivery services are running on schedule so I'm not certain why you are saying we missed delivery before Christmas just yet. I do agree though that your order date is cutting it very close. As far as your inquiries into customer care, my apologies. They are running a day or two behind on normal response times. The team is working diligently to get through the inquires just as fast as they can. I had Jessica respond to the 3 inquiries of yours. Please contact us if your book do not arrive by Christmas.
Thank you,
Jennifer
I have had five (5) transactions with Dinkleboo between November 3,2015 - November 24,2015. I have purchased both personalized books, cards from Santa, and children's labels. Most, but not all, were purchased through Groupon. I had absolutely no issues with what I purchased through Groupon. I did have an issue on one order. I placed an order for four (4) books on one order. In that order, I inadvertently ordered two of the same books to be personalized for the same child. I didn't realize I had done that until I contacted customer support and looked at the order details again. In the shipment I received, there were two identical books, but they were for a different child.
I called and was advised that it was more expedient to use the Chat feature. I did that and was rather frustrated at first because it didn't seem that the service rep understood what I was saying. We then corresponded via email. In addition, I was searching to see if anyone else had issues and that's how I found this site. I noticed that Jennifer L. Was responding to customer complaints, so I sent a message to her and requested her assistance. She is AWESOME! Between Jennifer L and Gracie, the service rep, I was told that I could simply donate the extra book to charity if I wished. Since I didn't receive the second book that I inadvertently ordered, I received a credit to my account. I am very happy with the outcome.
It's hard when you order something, especially for Christmas, and things don't go exactly as planned. I would imagine that Dinkleboo is bombarded with orders at this time of year. Sometimes orders are messed up... it just happens when you are really busy. I worked in the retail industry before and I'm sure those service reps are answering multiple calls at the same time on chat. Gracie told me that she could not research the issue until she was relieved from their chat duties. Once that happened she look up the information and send the me an email to try and resolve it. In addition, Jennifer L is diligently trying to satisfy customers who have had a bad experience.
Out of all the things that I have ordered (8 books, 3 postcards, and 7 sets of stickers), the only hiccup I had was with the one order and it was straightened out. I will be back! I can't wait for my grandchildren to get all the things I ordered!
Hi Barbara!
Thank you very much for your post and most of all for your kind words of understanding. This holiday season has been extremely busy and we truly are doing everything that we can to assist all of the customer inquiries coming in. I am very grateful to you that you did look to this site and reached out privately first to allow me the opportunity to assist you before making your post. Customer satisfaction is of the utmost importance and I am very glad we were able to acheive that for you! Please let me know if there is anything I can do to assist you on your future orders. Have a Wonderful Holiday!
Jennifer
I ordered 2 picture fleecy blankets as Christmas presents and let's just say what arrived was far from a fleecy blanket. They are just like a square bit of extra material that must have been lying around and it won't even cover my 6 year old cousin. A disgrace and a waste of money. Very upset that I spent roughly €50 on 2 presents and now they cannot be used. Very disapppinting.
Hello Leanne -
Based off of your post it sounds like you must have ordered the small blanket. We do have three sizes available for purchase and each definitely serves a specific purpose. In just about all of the ads we run the following sizes should be available: 75x100cm (30" x 40") Small Blanket, 112x150cm (45" x 60") Medium Blanket and the 135x180cm (54" x 72") Large Blanket. I'm sorry you did realize what size the small blanket would actually be when you placed your order. The small blanket is perfect for children to snuggle with and to take on the go. I really like mine to take in the car or to sit on when I go to sporting events. But certainly if you want to cover up completely or use it for napping or sleeping the medium size is going to be much more suitable and I think it is only about $10 more and double the size. I will private message you to see if I can perhaps assist you in ordering a larger size.
Thank you!
Jennifer
My son received a customised Christmas book as a present and I was very surprised with the incredibly poor story line and quality of print work. It really looks like a 12 y. O cut and paste the story in to the book, but most disturbibg was the story itself in which the child seems to be on deaths door for the majority of the book, and still is at the end - yay for Christmas cheer!
Hello Jenny,
Thank you for your feedback. I'm very sorry to hear you didn't care for the story. I know the book you are speaking of. I believe the child came down with the flu on the eve of Christmas near the end of the book. I actually gave this book to my young child and they really enjoyed being the one in the story to save the day.
Perhaps you would like another title better? Please let me know if I can be of assistance with that.
Thank you!
Jennifer
I purchased a GROUPON voucher for a Photo Blanket. The blanket should cost £59.99 but I only paid £19. BARGAIN! I was very excited about this and spent A LOT of time choosing my pictures.
It was frustrating that I could not figure out how to move the pictures around the blanket, you have to repeatedly click the auto fill button & the computer randomly selects layouts for you.
HOWEVER, the most frustrating thing was trying to put in the GROUPON voucher. I then asked GOOGLE how to do it & this page (SITEJABBER) came up. After reading the awful reviews I panicked and felt like it would never work. However I re-typed my GROUPON CODE into the DISCOUNT COUPON CODE bar and it worked. I clicked 'apply coupon'.
YOU MUST ONLY TYPE THE GROUPON CODE INTO THE BOX EXACTLY THE WAY IT IS ON YOUR VOUCHER. THIS IS LOCATED BELOW THE SECURITY CODE ON THE TOP LEFT HAND CORNER.
I guess the only questions now are... Will it turn up? Will it arrive before Christmas? And will it look good?
For the use of the site I have given it a 2* rating; however if my product is good quality and it arrives before Christmas then I will be changing my rating.
Nicolle
Scotland
Thank you Nicolle for your review! To move the image around you should just be able to drag and drop and then the same for positioning them inside the image box once you have them placed where you would like them. I too would love feedback on your blanket once it arrives. Have a Happy Holiday!
Thank you,
Jennifer
I too, like many other unsuspecting 'victims' purchased Groupon Codes for Personalised Christmas Books... really wish I hadn't bothered.
I had issues with my first lot of vouchers after the website crashed then told me my vouchers were invalid. I was forced to purchase 3 more... apparently I will receive 'Groupon Credits'. The order was relatively smooth and they charged me a fortune for postage to the UK. I received an email 22 days ago advising that they had been despatched and I should expect to receive them within 7-14 days.
Guess what guys & girls... i have none of my 3 books yet and having sent 2 emails into their customer service desk, I have had ZERO reply.
Today i initiate an 'online chat' with Gracie... I can not express how much you should avoid this company at all costs. They are rude, uncooperative and dismissive of any wrong doings.
I was eventually supplied a tracking reference which DIDN'T EXIST. When this was questioned I was simply told they would send my order to re-print.
I suppose in a back to front way, this would be considered acceptable but when I placed the order a month ago for Christmas books and 2 weeks before Christmas they are not yet here...
I asked if they would increase the shipping method so I got them next week (seeing as they are Christmas presents and it 'Tis the season to be jolly) to be told 'NO, delivery is 10-15 working days'
I am now having a real struggle trying to get this ridiculous company to confirm they have failed and to get a refund from them.
Be warned ladies and gents, you will waste hours of your time that you will not get back, you will be out of pocket and patience and spend lord knows how long trying to resolve.
Hello Lisa -
I will be looking online for the chat transcripts between you and Gracie. If she was indeed rude I will speak to her about that.
As for being forced to repurchase your vouchers, was that advised by our company or by Groupon? I am aware of one storybook deal in the UK that Groupon accidentally sold a handful of duplicate codes but that was found by us and corrected quickly between Groupon and ourselves. New codes were not required to be repurchased so I'm curious as to who you worked with regarding that issue.
Regarding postage to the UK I believe that is around 5.99e. Pretty standard for a 3 product shipment. I understand with some of our storybooks at such a great price that may seem high but the price we choose to sell the books at does not affect the applicable shipping rates.
Regarding transit times, most orders do arrive in about 14 days. We have seen some delays beyond that due to the holidays but we haven't had very many orders that have just not arrived. In these case we most certainly replace those orders.
Once a book is out for delivery there really isn't anyway to intercept that shipment and change the delivery method but we are working with our shipping providers to offer an upgraded international shipping option moving forward. Hoping to have that integrated shortly after the first part of the year.
I understand with the holiday things are stressful. I will private message you to discuss options if your order truly doesn't arrive in the next few days.
Thank you,
Jennifer
I tried to use my Groupon to order a book, and the site says it's invalid. Tried to call online, and I cannot get through. Now doing live chat, and there's an hour wait!
Hi Tina -
I took a shot on searching for a Tina T in our customer support system to see if I could find anything that resembles what you are experiencing. I did find one Tina with a last name starting with T. There was an issue with her Dinkeboo Groupon Voucher. She chatted with one of our reps on Sunday and today the order looks to have been pushed through by one of our reps. Is this you? If not can you private message me with your name and email so I can assist you with your voucher?
Thank you,
Jennifer
I just received the 4 Personalized Snow Globes I ordered. They are amazing! I could not be happier :) I thought they may be cheap quality, but they are not. I was so happy :) They have a good weight to them. You are able to put a Name and Date. For the Date option, I put my niece and nephew's birth year rather than the current year. They are super cute. I definitely recommend them. Also, as I needed to ship 2 of them to Edmonton for Christmas, Jennifer e-mailed with me and provided the best service possible to ensure that I received them on time. Love this website!
Thank you Dayle for your comment! I am so glad that I was able to be of assistance and to help get your order to you in time for the holidays! I want to let you know how much we appreciate customers such as yourself that go out of their way to share their good experiences. It means more than you know and helps to get us through the challenges of the holidays because this truly is our goal with each and every customer!
Thank you again!
Jennifer
Tried to redeem a GroupOn voucher for two hardcover Xmas books, and pay the $5 shipping. When on the DinkleBoo site, it made me pay an extra $10 for the books, plus $5 shipping, and then only sent out the cheaper soft cover books. Have tried a hundred times to reach Customer Service, but no response. Ended up costing me a LOT for very little, and HEAPS of stress.
Hello Gabrielle,
I was just assisting you via our customer support line. The code used for your order was not the hard cover code you purchased from Groupon. It was a code for a free soft cover book. The $10 paid was for the additional soft cover purchase you made on the website which is why the soft cover books were sent. Your groupon code for your hard cover books is still active and available for your use. My apologies as I am not certain where the confusion with the code used for your order came in. I will continuing to work through this with you via the customer support channels.
Thank you!
Jennifer
From the business
Personalized gifts for kids are easy to create at dinkleboo.com. Personalized kids books, name labels, and other kids toys that are unique and make thoughtful presents.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hello Michelle -
Did you place your order in the middle of your move and therefore it went to your previous address? Was the order delayed or returned to us? I need to understand what exactly happened so that I can assist. If everything delivered on time and to the address provided then yes you would need to cover the cost of reshipping but if there was a delay in your order arrriving that caused the issue then that should have been covered by us. I will private message you for your order details so I can sort this out if it was handled incorrectly.
Thank you,
Jennifer