DropboxReviews 210

I opened a business account using my personal credit card for a start up. Company went under and I closed the account. 7 months later they charge my credit card! To make matters worse - you can't get in touch with them. If you call, you are routed to press this and that until they tell you to go to the help section of their website. The website does the same until it looks like you can submit - but that doesn't work. It won't submit! And live chat? Please go to the help center for further assistance. Crooks.

Customer Service by email only meaning it takes at least 4 hours for them to reply to even the most important issues (such as a security issue I had) So, Im meant to sit around for 4 hours waiting on a technician to get back to me? My files kept getting deleted and I was genuinely concerned about the security to my data, dropbox constantly send back templated responses telling me to check their help section out. Absolute joke, I will be cancelling once I get my data sorted.

Why would you do business with a company that does not answer their phone?
Why would you do business with a company that does't have customer service?
Why would you do business with a company that has 429,000 complaints listed on the internet? I do not know how they got my credit card number and charged me without my permission. I will report this to some federal agency. Its alot like stealing. Their business should be investigated by the appropriate agency and fined.

I used dropbox for two years and enjoyed their services; but I cancelled in 2012 because I no longer needed those services. I called twice to cancel services because it wasn't done the first time. In 2014 they decided to start charging my card again. I didn't discover it until this year and that's my fault.
Word to the wise - if you take the service make sure you want to keep it - because they don't turn loose of your credit card info. I've been charged $400 in error and no one has contacted me.

Following the 2012 data breach, I followed advice and added 2FA to my personal account - even though it's mostly photos of things like the deceased pet that got out of the fence, and personal notes - mainly just photos and stuff because android doesn't back up to iCloud and since I swap between them when I upgrade it was an easy way to get out of the ecosystem lock in.

Anyhow, I wasn't aware at the time that Dropbox evidently has zero backup system in place in case you lose access to that phone number beyond the "emergency backup code". I'll admit, I could have found a better place to stow it (I'm assuming I had one, as I don't actually remember getting one) so that years down the road in the off chance it became relevant I could use it. But I didn't. So now, 5+ years of photos and data are just gone. Poof. Well, not gone. I just can't have them. I know my password. But I don't have that number. Dropbox is super sorry, but I'm just screwed. But they'll totally transfer over the bonus storage. Because obviously that's what I need. Extra space for all the data I don't have and won't be backing up to their service anymore.

I really adore Dropbox team. Their products are great, innovative and intuitive. paper.dropbox.com is another prove of it. Since its appering we switched from google docs to it

I made the mistake of not doing enough research before wasting my time downloading the free version, the commercial reviews, obviously sponsored by Dropbox have no coalition to the private review sites which are more accurate. I thank the Gods I didnt waste money buying Pro as the free version is trash. Dropbox was a great concept destroyed by some morons trying to invade your life or business. It doesnt achieve its original concept, it has been polluted, over complicated, unnavigable and just doesnt work now. The best think with Dropbox is deleting it then working out how to stop the trash email flood. If you are a lifeless nerd desperate to iCloud your privates and a miserable failed life to more desperate imbeciles then Dropbox is for you because you may have the time to get it to work, Dropbox may even employ you to optimise it further.