DropboxReviews 210

I signed up for the free trial. I realized that I missed the 30 day cut off so I called them on day 32. I was told that my card was charged $750.00 for the business plan. I got nowhere with them. I could not talk to anyone. The one thing they were willing to do for me was to disable auto renewal so I would not get charged $750 the following year. Gee thanks! That helps. Over two months I sent multiple emails and received automated responses. BUT-- I disputed the charge with AMEX and just found out I won! Get this- AMEX gives a company 30 days to respond and if they don't respond, the consumer wins. Dropbox did not respond within 30 days... that is perfect. They got a taste of their own medicine! It took me two months but I got them! Never deal with these criminals! Never!

Unbelievable how you baited and switched me on the business trial. You should be ashamed at your fraudulent tactics, lack of transparency and most importantly, customer service. If you take away $750 from my account and I call you about it, you can't just say too-bad, it's non-refundable. Not when you never listed the price of the service, never warned me for the charge authorization, and never sent me a receipt. You were able to TAKE my money. You can put it back. You just won't. Greed first, customer service later.

I had the same experience as many of the people have already listed. Was contacted about a free trial, thought it was connected to the Dropbox account my organization already had. Ended up changing my personal credit card $750. Phone Calls, if you are lucky enough to find a number, answered by person who doesn't speak or understand the English language. They then point you to email help, and they conveniently get back to you after the deadline has passed.

I've used the free version of Dropbox for about 5 years, since I returned to school, but recently needed more space for a single transfer and signed up for a free 30-day trial of Dropbox Business. Despite the fact that I was late canceling the trial and was automatically charged for a year, the Customer Support team gave me the time I needed to explain my problem, then reversed the charge, all the time treating me in a very friendly manner. I recommend Dropbox as a company that provides an extremely useful service and treats its customers as valued people.

If you sign up for the Dropbox Business trial, you will be charged whatever they like after your trial period. I had 2 users signed up and after my trial was over they charged me for 5 team members or $80 worth of services. I attempted to reason with them about the amount of people we had using the service and if we could prorate the amounts - but no, they would not help or refund in any way due to "terms of service". Terrible customer support and even worse business ethics!

It is impossible to contact anyone! I, in error, signed-up for the business dropbox, which I don't need. I used the 30 day free trial. There was something about $12.50/month, so i wasn't too worried about going passed the 30 days. On days 31 my paypal account got hit with $750! I am only able to contact through email. Several days later I received a response saying they would be happy to help but don't see the charge on my paypal (yeah, right) I immediately responded with necessary info. That was 4 days ago. They Suck!

BeingI was offered a trial of business Dropbox. Being very busy I thought I would give it a go. Next thing over $800.00 was taken from my bank account by Dropbox with NO email or call asking if this is Ok or warning me. Of course they claim it is in the small print but they will NOT refund my money. That's it for me. I liked using Dropbox before but will never support a company that uses underhand ways of coning people in. A disgrace. They deserve to be charged and made to pay all the unsuspecting customers back in full.

I get this message for months: " This account's links are generating too much traffic and have been temporarily disabled! "

It seems they banned my shared and Public folder links due to bandwidth limits... The truth is that they try to force users to upgrade.

But i'm sure that my links are NOT generated that much traffic!
They NOT even respond to messages! Emails, facebook page, nothing!

I have read the reviews and know the pros and cons of this service. Now for my thoughts.
1. Use the free version. Too many stories about billing problems here. Sure people are more inclined to write when there are problems, but there should not be so many stories here. One is too many and any more than that is crazy.
2. Do not store anything you can't get back. They don't sound very trustworthy. I would not risk it.
3. Careful with shared materials. I shared some ebooks for business years ago and somehow got a notice to unshare that particular folder. I don't know who's looking at my data, but what I do with it is my business. Especially when it has to do with MY business. Have not had that problem with Box, Google, or even OneDrive. And I trust MS less than anyone!
4. Be careful with ALL cloud services. There is no protection like your own, so back up EVERYTHING and TRUST NO ONE.

Using Dropbox to share innocuous docs with coworkers and friends is ok, but do not swear by it or come to count on it. From one Certified Ethical Hacker to everyone else.

I followed the steps to cancel my subscription and then was charged another monthly fee weeks later. I wrote customer service and they said they could not refund the monthly charge. When I reviewed the canceling process again, I learn that you had to cancel twice and the second time the canceling button was transparent. It appeared as already pressed or activated. "Keeping the subscription" was a blue button. The way dropbox set up downgrading to Basic feels like they trick you into keeping the Pro version. More tech savvy people may catch on to this easily. Less tech savvy people such as myself can be confused or make errors with the canceling process, for it is not simple or user friendly. It feels unethical as to how they set it up. And support/customer service was unwilling to allow for human error as a result of how they engineered the canceling or downgrade process. Support particularly with Ned felt sterile and robotic. Ned did not feel like a live human being. Then he recorded the issue as resolved when it was not resolved. The solution was forced or mandated by Dropbox's representative named Ned. He did not listen. He did not understand. He just kept saying the same repetitive answers. Dropbox would not allow or Ned would not allow communication with another support person or reopen the issue. It felt like a dictatorship. I highly encourage boycotting Dropbox and using Google Drive instead. It is very important we, the people, discourage businesses being runned and operated this way from surviving. I and 2 collegueges used Dropbox because of a project I initiated. I will not use Dropbox again due to it's unethical business practices or recommend it to other colleagues. Dropbox's business practices and Ned's support are deplorable! ~ Faith E. Of MA, USA