business logo of Duluth Trading Co.
duluthtrading.com
americana, casual, lounge, general men, womenAge 26-45
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About the business


duluthtrading.com
+1 866-300-9719
USA
Duluth Trading Co. is part of Duluth Holdings, Inc.
Clothing item from Duluth Trading Co.Fashion apparel by Duluth Trading Co.Merchandise from Duluth Trading Co. clothing lineDuluth Trading Co. fashion product

Business Highlights

General

Parent Company: Duluth Holdings, Inc.
Target Gender: men, women
Target Age Group: 26-45

Shipping

Shipping Cost: $6.99 - $17.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $50

Returns

Return Policy: not free
Return Instructions: products unused can be returned or exchanged. exchanges would be free
Return Cost: $7.99 label fee

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: americana, casual, lounge, general
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, 2XL, 3XL, 4XL), Women's (S, M, L, XL, 2XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, email
Support Phone: +1 866-300-9719
Support Email: customerservice@duluthtrading.com

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: TopCashback, Rakuten, Active Junky, Mr. Rebates

How would you rate Duluth Trading Co.?
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Duluth Trading Co. Reviews Summary

Duluth Trading Co. has a rating of 1.4 stars from 227 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Duluth Trading Co. most frequently mention customer service, bull guarantee and credit card. Duluth Trading Co. ranks 80th among Outdoor Clothing sites.

service
102
value
100
shipping
97
returns
84
quality
96

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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I'm dumbfounded that Duluth uses a third-rate shipping service (UPS bringing it to the useless USPS) which caused my package to be missing. I don't have this problem with Amazon, Walmart, Macys and other online companies. So I will be doing business only with them from now on.

Date of experience: December 18, 2022
Massachusetts
1 review
0 helpful votes
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Don't think that the Duluth Trading Company will honor their promise to have Xmas gifts arrive on time. They are absolutely not going to do so, and worse, when you find that out, you will not be able to cancel the order, nor get a refund. Super disappointing and creepy cyborg attitude, too.

Date of experience: December 17, 2022
Oklahoma
1 review
0 helpful votes
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Over priced gloves
December 17, 2022

These gloves are 5 dollar gloves being sold for 50 bucks.its a total rip off.you can get equally good gloves for 15 bucks at most stores

Horrible over priced company

Date of experience: December 17, 2022
California
1 review
0 helpful votes
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Not Made in U.S.A.
December 14, 2022

An absolute shameful marketing scam! Made in the U.S.A., my $#*!! Duluth Trading Co. Is nothing more than a glorified label selling clothing/apparel that is manufactured in Asia by child labor sweatshops. Don't get sucked into their fake advertising narrative. Buy real American made products.

Date of experience: December 14, 2022
Ohio
3 reviews
0 helpful votes
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Never again
December 11, 2022

I received items from overseas, during the Christmas season, than I will (hopefully, eventually) receive my item from Duluth. Ridiculous. Ordered a full 2 weeks ago and it is still in preshipment, it did not arrive in time to gift it when intended, and it was not cheap either! I have had free shipping on most of my Christmas gift items (from many companies, not just Amazon) and all have managed to deliver except Duluth. This was my first time ordering anything from them and I wont make the same mistake again. BUY FROM SOMEWHERE ELSE

Date of experience: December 11, 2022
New Jersey
1 review
1 helpful vote
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Bad service
December 10, 2022

Put the order in 2 weeks ago they took the money from my account and their customer service still doesn't know when it will ship. I will not be ordering from them again!

Date of experience: December 10, 2022
Minnesota
1 review
0 helpful votes
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They split my order without telling me. They took the hat off my order and put ups tracking on it with now no new order number. They said they refunded me and put a refund on some kind of return order number. It never went thoug on PayPal obviously because they didn't refund from the order number they altered and pulled the product from since that is the order number PayPal has. I could of disputed the entire charge it looks like but I changed it to only the hat. Now I have to wait until koseto January to get my money back. I also ordered some briefs and knee pads and it looks like the pads still have not shipped and they say the briefs shipped but it is also showing only the label was created and not dropped off. That might be more money I have to wait on to get back if it doesn't process in a few days. I ordered more because I had a great experience up until now but it looks like someone inside the company is creating labels and keeping the product for themselves because if they are not being dropped off at ups but the item is missing then ofc that's the only thing it could be. Duluth will need to fix this problem with their staff if they want customers.

Date of experience: December 10, 2022
Massachusetts
1 review
1 helpful vote
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My first time order with the company was on 11-27-22 and I had not received the order as of 12-7-22. So, I called customer service. On the first call, the customer service representative didn't know how to deal with this delay properly and just disconnected the call. The next Customer service representative was more helpful. Hopefully I receive my order by 12-9-22.
I don't know their product quality yet, but their shipping practices are enough reason to shop elsewhere

Date of experience: December 7, 2022
Michigan
1 review
1 helpful vote
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DO NOT ORDER from them! They are very very quick to take your money and really don't care if OR when you get your package. Unbelievable!

Date of experience: December 7, 2022
New York
1 review
0 helpful votes
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Feeling ripped off
November 28, 2022

If I could give 0 stars I would,, Duluth took my money and didn't ship my order, finally after one week I asked for a refund and was refused. Customer service is terrible.

Date of experience: November 28, 2022
Nevada
2 reviews
2 helpful votes
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Duluth is dead to me!
November 9, 2022

Got a pair of camo cargo pants for Christmas and they felt great but first time washing they faded really bad n after third gentle wash the fabric is shredding! I also hated the tag saying made in Vietnam! I will never buy any more from communist soldier butchers! The synthetic underwear is horrible! The cotton feels best but don't know yet if elastic will hold up? If it doesn't I'll leave another bad review later. The bottom line is I'll never buy anything else from Duluth!

Date of experience: November 9, 2022
Texas
1 review
0 helpful votes
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Don't waste your money
November 7, 2022

Dont waste your money pants fall apart. No return available store policy. I have bought hundreds Of dollars and this is not a loyal seller. Wont spend another cent with this garbage!

Date of experience: November 7, 2022
New York
1 review
1 helpful vote
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I ordered a pair of men's cargo pants online. Discovered the color pants I wanted were on a different page of the Deluth site. Called customer service 5 minutes after placing my order and was told they would not make any changes to the order. No explanation as to why. A+ for killing repeat business.

Date of experience: October 12, 2022
Washington
1 review
1 helpful vote
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They were out of my size and the staff member we were working with immediately offered to order it at no extra charge. All the other staff were polite, helpful, and friendly. The clothing item (overalls) is both fun and durable, as proven by my wearing and washing many times. We are also very happy with some luggage we purchased there. I wonder if the in-store experience is different? We have not ordered online,

Date of experience: October 8, 2022
Massachusetts
1 review
0 helpful votes
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Bombs away emails
October 6, 2022

Here's another company that spams you with emails and you have no way to stop them. Can't find a way to unsubscribe. I think that makes them a sleazy outfit not worthy of your business.

Date of experience: October 6, 2022
Florida
1 review
1 helpful vote
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5star rating with caveats and disclaimer:
I'm a huge Duluth fan and years of truly happy purchases: pants, jackets, vests, truck accessories, underwear (the BEST!) - check my previous purchases. These pants live up to all the promos - love the Fireflex stretches and burr resistant qualities - feel great - room where I need it.
Caveats: front pockets are not as accesible - more like jeans, not as deep - I carry tools, notebook, etc in my
Men's DuluthFlex Fire Hose Relaxed Fit Cargo Work Pants but this pair has too few and less capacity.
DisclaImer: I should have paid more attention to the details and to the photos and descriptions - that's on me.
Advice: pay attention to the above - it was all there - I'm just a fan of all their products I jumped the gun.
Buy again? Probably not, but again, that's on me. Other products? Go for it! Can't speak more highly of just about everything I've purchased!

Date of experience: October 2, 2022
Arizona
6 reviews
3 helpful votes
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They should allow ZERO star reviews
September 29, 2022

I hate their service! My wife likes their clothing but I don't. I ordered 2 items for her last week and they act like they are on sale but the prices aren't a sale price. Worse, they claim that only one item has shipped and the other item is on back order. The item they claimed as shipped has been pending UPS pickup for a week. I'm sure their UPS courier hasn't been away for over a week. I see our regular UPS drivers here in Phoenix every day! As for the 2nd item on back order, why list it as on sale and in stock if it isn't? I'll never buy anything from them again..

Date of experience: September 29, 2022
Maryland
1 review
1 helpful vote
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I saw the reviews but I didn't want to believe it. So I placed an order. The reviews are spot on! Shipping suks! I purchased 2 day delivery at 25 bucks thinking I was smart but was a dumb idea. They charged me 34.00 for shipping which I did not agree. Also my product is taking longer than 2 days. I'm done with this company. It only takes once for me!

Date of experience: September 28, 2022
California
1 review
3 helpful votes
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Changes pricing more than Amazon
September 20, 2022

Bought a shirt last week on sale, now a week later it is half the price. I don't have a local store and they won't credit me the difference even though the tag is still on it! They said I have to pay for shipping it back or bring it to a store. POOR CUSTOMER SERVICE, they should just credit for what they have it selling for currently.

Date of experience: September 20, 2022
Texas
3 reviews
1 helpful vote
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Poor quality
September 17, 2022

First and last time customer. Item did not hold up. Tried to return it, but they flat out refused to work with me. We are honest, professional educated people--and done with DTC.

Date of experience: September 17, 2022