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Duluth Trading Co. has a rating of 1.4 stars from 227 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Duluth Trading Co. most frequently mention customer service, bull guarantee and credit card. Duluth Trading Co. ranks 80th among Outdoor Clothing sites.
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I'm dumbfounded that Duluth uses a third-rate shipping service (UPS bringing it to the useless USPS) which caused my package to be missing. I don't have this problem with Amazon, Walmart, Macys and other online companies. So I will be doing business only with them from now on.
Don't think that the Duluth Trading Company will honor their promise to have Xmas gifts arrive on time. They are absolutely not going to do so, and worse, when you find that out, you will not be able to cancel the order, nor get a refund. Super disappointing and creepy cyborg attitude, too.
These gloves are 5 dollar gloves being sold for 50 bucks.its a total rip off.you can get equally good gloves for 15 bucks at most stores
Horrible over priced company
An absolute shameful marketing scam! Made in the U.S.A., my $#*!! Duluth Trading Co. Is nothing more than a glorified label selling clothing/apparel that is manufactured in Asia by child labor sweatshops. Don't get sucked into their fake advertising narrative. Buy real American made products.
I received items from overseas, during the Christmas season, than I will (hopefully, eventually) receive my item from Duluth. Ridiculous. Ordered a full 2 weeks ago and it is still in preshipment, it did not arrive in time to gift it when intended, and it was not cheap either! I have had free shipping on most of my Christmas gift items (from many companies, not just Amazon) and all have managed to deliver except Duluth. This was my first time ordering anything from them and I wont make the same mistake again. BUY FROM SOMEWHERE ELSE
Put the order in 2 weeks ago they took the money from my account and their customer service still doesn't know when it will ship. I will not be ordering from them again!
They split my order without telling me. They took the hat off my order and put ups tracking on it with now no new order number. They said they refunded me and put a refund on some kind of return order number. It never went thoug on PayPal obviously because they didn't refund from the order number they altered and pulled the product from since that is the order number PayPal has. I could of disputed the entire charge it looks like but I changed it to only the hat. Now I have to wait until koseto January to get my money back. I also ordered some briefs and knee pads and it looks like the pads still have not shipped and they say the briefs shipped but it is also showing only the label was created and not dropped off. That might be more money I have to wait on to get back if it doesn't process in a few days. I ordered more because I had a great experience up until now but it looks like someone inside the company is creating labels and keeping the product for themselves because if they are not being dropped off at ups but the item is missing then ofc that's the only thing it could be. Duluth will need to fix this problem with their staff if they want customers.
My first time order with the company was on 11-27-22 and I had not received the order as of 12-7-22. So, I called customer service. On the first call, the customer service representative didn't know how to deal with this delay properly and just disconnected the call. The next Customer service representative was more helpful. Hopefully I receive my order by 12-9-22.
I don't know their product quality yet, but their shipping practices are enough reason to shop elsewhere
DO NOT ORDER from them! They are very very quick to take your money and really don't care if OR when you get your package. Unbelievable!
If I could give 0 stars I would,, Duluth took my money and didn't ship my order, finally after one week I asked for a refund and was refused. Customer service is terrible.
Got a pair of camo cargo pants for Christmas and they felt great but first time washing they faded really bad n after third gentle wash the fabric is shredding! I also hated the tag saying made in Vietnam! I will never buy any more from communist soldier butchers! The synthetic underwear is horrible! The cotton feels best but don't know yet if elastic will hold up? If it doesn't I'll leave another bad review later. The bottom line is I'll never buy anything else from Duluth!
Dont waste your money pants fall apart. No return available store policy. I have bought hundreds Of dollars and this is not a loyal seller. Wont spend another cent with this garbage!
I ordered a pair of men's cargo pants online. Discovered the color pants I wanted were on a different page of the Deluth site. Called customer service 5 minutes after placing my order and was told they would not make any changes to the order. No explanation as to why. A+ for killing repeat business.
They were out of my size and the staff member we were working with immediately offered to order it at no extra charge. All the other staff were polite, helpful, and friendly. The clothing item (overalls) is both fun and durable, as proven by my wearing and washing many times. We are also very happy with some luggage we purchased there. I wonder if the in-store experience is different? We have not ordered online,
Here's another company that spams you with emails and you have no way to stop them. Can't find a way to unsubscribe. I think that makes them a sleazy outfit not worthy of your business.
5star rating with caveats and disclaimer:
I'm a huge Duluth fan and years of truly happy purchases: pants, jackets, vests, truck accessories, underwear (the BEST!) - check my previous purchases. These pants live up to all the promos - love the Fireflex stretches and burr resistant qualities - feel great - room where I need it.
Caveats: front pockets are not as accesible - more like jeans, not as deep - I carry tools, notebook, etc in my
Men's DuluthFlex Fire Hose Relaxed Fit Cargo Work Pants but this pair has too few and less capacity.
DisclaImer: I should have paid more attention to the details and to the photos and descriptions - that's on me.
Advice: pay attention to the above - it was all there - I'm just a fan of all their products I jumped the gun.
Buy again? Probably not, but again, that's on me. Other products? Go for it! Can't speak more highly of just about everything I've purchased!
I hate their service! My wife likes their clothing but I don't. I ordered 2 items for her last week and they act like they are on sale but the prices aren't a sale price. Worse, they claim that only one item has shipped and the other item is on back order. The item they claimed as shipped has been pending UPS pickup for a week. I'm sure their UPS courier hasn't been away for over a week. I see our regular UPS drivers here in Phoenix every day! As for the 2nd item on back order, why list it as on sale and in stock if it isn't? I'll never buy anything from them again..
I saw the reviews but I didn't want to believe it. So I placed an order. The reviews are spot on! Shipping suks! I purchased 2 day delivery at 25 bucks thinking I was smart but was a dumb idea. They charged me 34.00 for shipping which I did not agree. Also my product is taking longer than 2 days. I'm done with this company. It only takes once for me!
Bought a shirt last week on sale, now a week later it is half the price. I don't have a local store and they won't credit me the difference even though the tag is still on it! They said I have to pay for shipping it back or bring it to a store. POOR CUSTOMER SERVICE, they should just credit for what they have it selling for currently.
First and last time customer. Item did not hold up. Tried to return it, but they flat out refused to work with me. We are honest, professional educated people--and done with DTC.
Answer: It is a scam. They don't follow their own policies. Buy elsewhere.
Answer: They profess to have a NO BULL guarantee. That's it, no fine print. But there is fine print, well hidden on their site.
Answer: It was not difficult getting Customer Service. My return was denied twice by email, twice by phone and once by a supervisor. It was the 5th effort that finally got me through to a supervisor who gave me the credit.
Answer: My order has taken over SIX WEEKS AND STILL NOT DELIVERED. Most ALL PRODUCTS ARE MADE, STORED AND SHIPPED FROM CHINA. You always get what you pay for!
Answer: You should call them and explain. They should replace them. Last year, they would have replaced them. They are different now so I can't say what they will do. If they refuse, call back over and over again until you get a reasonable agent on the phone. Ask for a supervisor also, if needed.