I used too love Ashley Steward. These clothes are awful, the cheapest material I ever seen. I have a skirt suite that I brought back in 2023, good quality and still look good. You guys should be a shame of yourself charging all this money for this mess. I will not be shopping with this store no longer. DO BETTER!

I placed an order on June 29th it took me 25 days to receive my clothes. I ordered bras I never received them I have been told everything from they will refund me in 5 to 7 days. To they want to do an investigation it's been 30 days still no refund I will never shop with them again!

I ordered $71 worth of clothing, which was for two items. I noticed they gave me a partial refund for both items totaling 51.00 after I sent them back. I called them to see what was going on because neither item was worn. The customer service rep tried to tell me it was because I used a coupon for $15 off which makes no sense. If my total is 71.00 after the coupon I should still be refunded 71.00 that's not including tax/shipping. I'm not understanding how they're doing their billing it wasn't always like this and they take the return shipping from your return. I will no longer order. My Ashley Stewart credit card balance was two dollars for the month of March. If I returned those items how do I have a balance of $20 for my April statement.

I ordered from Ashley Stewart super excited to get some outfits. I ordered December 8th, by the 17th I still did not have my order, then for about 11 days it didnt move. Finally it said it was delivered, but there was no proof there was nothing. I was even home when they said they said it was delivered. They said it went to a door man, I do not have a door man, I live in a single level home in suburbia. Neighbors didnt have it. I went back and forth between the shipper and Ashley Stewart and neither would help me. Ashley Stewart said it would be escalated and they said in the end it wasnt their problem and only the shipper. It was about $100 in product and it just sickens me. How many others did they do this to at Christmas. Horrible people.

I've spent hundreds of dollars with Ashley stewart and I find that either the material is bad or this company has no quality control and it shows. Most of the item I've purchased has threads hanging everywhere The hem and seems are sown incorrectly and the smell of the fabric isn't pleasing to one's senses. I have purchased clothes from this sute and the fabric has fallen apart just waring it once. Ashley use to be my go to store to shop for clothing online but not anymore. I'm done wasting my hard earned money. Just to receive clothing that looks to be made in temu factory. Honestly temu clothes might be a better quality.

Called on 01/22/25 to make a purchase. Talked to a Maria and gave her my credit card number. She stated problem with my card. I gave her 3 other cards. Still not going through. She stated it was my cards. Called my credit card company. No attempted purchase was put thru.
Called back and Lyca answered. I explained I felt uncomfortable with my cards info being given out. She checked and said the same thing. She said it was a glitch. She said the dress wasn't available any longer, that's why my credit cards didn't go thru. I said why didn't Maria know that.
I asked to speak to a supervisor she said it wasn't one available. I know it's a supervisor or someone in charge was there
The next day I called and asked for a supervisor. I was told she was busy and not available. So Natalie finally came to the phone. Same thing happened, wouldn't go thru with the credit cards. She would give me a discount because of all I've been thru with the reps and would call me personally. Never called. She's off this weekend.
I called today 01/25/25 and the rep said some of the customers card are going thru but some aren't. She actually took the time with me. The dress was available and she ordered it for me.
I gave her an excellent review and she called me back to see if I was satisfied. We need people like her to go the extra mile.

I placed an order with Ashley Stewart on 12/23 approximately 11:00 am, prior to their 1:00 pm cutoff time. I paid $28 for express shipping, which guarantees delivery within 1-2 business days. Considering the approaching holidays, I still expected to receive my package within the paid timeframe. However, upon checking the tracking information, I discovered that the estimated delivery date was 12/30, which I found unacceptable. On 12/27, I contacted Customer Service and requested a refund for the express shipping. The agent apologized and stated that he would submit a request. The package arrived on 12/30, and I called to confirm that my request had been granted. Unfortunately, the agent claimed that the request had been denied because the package arrived within the correct timeframe. I requested to speak with a supervisor, and after being placed on hold, I was informed that the supervisor was unavailable. I expressed my willingness to hold, but the agent claimed that I was disrupting her talk time and became argumentative. The call was subsequently disconnected. I called back and spoke with Jessica, who apologized for the previous agent's behavior and offered to assist me. After holding for 48 minutes, Jessica disconnected the call. I waited a few hours and called back, holding for 38 minutes to speak with a supervisor. During the conversation, I discovered that the person I was speaking with was not a supervisor. I addressed the issue, and the individual became unresponsive. I informed them that this matter was not resolved and would be pursued further.

I bought some jewelry online. The necklace was missing stones due to pour packaging. I tried to return the item to the store they didn't want to accept it. Cashier called her manager via phone to ask what the policy was. Which was strange because she should know the policy of returns as she was not a new associate. Manager said, I have to ship it. I do not understand if it's eligible for return why not accept it in the store. I bought several items from AS this is my first return. I will never shop AS again because I hate going through the shipping process and paying extra for a return especially if it came to me damaged. This was a Christmas present now I have to wait on processing of a return which could take weeks.

Buyer Beware! Most importantly Black Buyers beware this store is a scam! Their 30 day return policy is CRAP! AN ITEM ORDERED IS NOT THE SAME AS HAVING ITEM IN HAND! How is it ur return period starts as soon as they swipe your card! Why is it stores serving Black women are no better then crappy cheap stores? Gap, Banana, Ann Taylor are all so much more accommodating and appreciative of Customers and care about service. Ashley Stewart is only in Black Neighborhoods and Robs us! If a price is discounted online with do I need to threaten not to buy it in store unless I get that price? Scam! It's a shame Black women are treated this way by a store in our Neighborhoods! Never Again!

I had an AS credit card, always bought lots of things. Clothing stitching was coming apart on a lot of items. I closed my acct and started
using After Pay. Be careful returning items. I had $1.00 shipping AS wanted to charge me $10.00 for a return label that they did NOT enclose with my items. Customer service and the "supervisors" were absolutely horrible!
My money spends any and everywhere but NOT Ashley Stewart!

I've been an Ashley Stewart customer for several years now. I like some of the style of clothing that they sale. I believe that's why I stayed a customer this long. But after today, I don't it's worth what "we" or maybe I should say I as an customer what this company doesn't want to correct to make this a better experience for the customers. First of all, I don't have the patience with the website. Once you click on an item, and go back shopping, them circles stats to appearing. Most of the time, I have to close the entire page I'm on & start at the beginning of shopping page. That's annoying & I don't have the patience to keep doing that, over & over again until I'm finished looking through their merchandise. Second, I'd been complaining about this for almost 2 years. When I finally try to place an order it states that my credit card is invalid. I don't understand why they won't do something about this! Third, when I do call (since I can't placed the order online) I can't get through because they of their phone hours. I usually get an recording then it hangs up on me. And last thing, the send a lot o damaged merchandise & it shouldn't be at the customer's expense. Why should I have to pay for shipping if you sent me damaged merchandise. Those are my complaints about Ashley Stewart.Some people have the patience for the things I just mentioned. I'm one of them that don't. I don't mind buying from a business but do right by your customers or you will be losing customers.

I went to the location in Ewing NJ. Tammy was awesome. She greeted me and helped me while shopping. She also rung up my order. I will be back soon to shop while Tammy is working.

Placed an order over 3 weeks ago, I have yet to receive my order. I will work it out with my bank! Will NEVER PURCHASE Sweet Honey Ice Tea from AS again. I will not be scammed by online business's in 2024.

I love me some Ashley Stewart, but this purchase the tights are not working for me... I bought two pair, size EE that states it goes up to 330 pounds, My weight is 280. The first pair I couldn't get past my stomach, the second pair, the panty portion does not go all the way up, only to lower part of my stomach. I have stretched, pulled, & tugged wore them to work & felt them rolling down all day. The crotch part is squeezing my inner thigh. More panty portion need to be added, & more stretch please.

I have been ordering since maybe 2020.This past year I went from a size 14/16 to this year a 12. My goal is size 10. I need more dresses

I bought these bad azz jeans and camouflage suits that you can wear inside out. Too small. I was so disappointed because I see you have to get them two to three sizes up that's annoying.I bad enough you already have to get big sizes bc your plus but who want to buy an event bigger sizes?! Just ridiculous! Im so disappointed bc I have to return them...

I placed a order and paid extra to have it here within 2-4 business not only did I not receive my package but was told that they cannot refund my $12.95. I will never order from Ashley Stewart again. Be careful bc if you pay extra for a early delivery doesn't mean you will get it and you will be out of pocket you paid extra for..

I said I'm calling about my bill.he said you didn't pay it.i said yes on the 6th.he said no,no,no and went into when will I be paying. I said sir what you should say is let me look into it so we can find an answer. But no Elvis kept the mic and kept talking. So I left him with I'll will pray for you.

I really didn't know much about this company and made the poor decision to purchase from them. I returned everything I ordered. The clothing were ill fitting and had very cheap fabric. Now I am out 20.00 because on top of shipping they also charge a return fee :(