To keep this short, I was "ordered" out of the Kennesaw Georgia store because I refused to wear a mask. I am an old guy with some underlying issues which prohibit my wearing a mask, and attempted to explain this to the angry young lady with blue hair. I also attempted to explain that they are not a "Private Business" as she continued to tell me, but a "Place of Public Accommodations" as defined in Title II. I continued to shop and as I was about to leave she said she had called the police so I waited to explain to the officer my issue. He did have the knowledge to tell her that the store could be sued for refusing my use of the retail. She didn't care, just wanted me out. The officer told me outside that this store has had many of these issues, and he wouldn't shop there. I was a customer way before they ever had a brick and mortar store in Georgia, never again!

Day 5 and they have not pulled my order to ship. Yes it is in the warehouse. Took my money on day one.

After you have made your purchase they make it very clear that they don't care and brush you off. They are extremely rude and unhelpful. The warranty is non existent. I have had negative experiences my last two purchases. I suggest rethinking supporting this company. In store reps are great but good luck with customer service agents if you have any issues. Awful company.

I buy the relaxed fit cargo pants for my son for work, he LOVES them best work pants he's ever had... 5 stars from this mom

I accidentally ordered two jackets that are identical. All I wanted to do was to cancel one of them. They said that both orders were "processing" so they can't cancel or change. BUT neither had shipped.

In 2021 people are better than this. I will NEVER buy there again. NEVER.

I purchased a pair of women's shoes from Duluth about a month ago. The front of the sole was coming loose. I took back to Duluth and told them I just wanted to swap for another pair. I was not given any grief at all considering they were REALLY WORN even after 1 month. I swapped for same shoes that were now 25$ instead of 85$. Of course they went on sale after I purchased. The cashier swapped them out AND gave me the difference in pricing! I normally do not write reviews for this sort of thing BUT I was apprehensive about even trying to return/swap them out because if all the TERRIBLE reviews about the no bull guarantee. I told the cashier that this was a crazy easy swap & that I was surprised by this since the reviews were so bad. I was informed that the no bull policy has been changed to make it easier to return or swap. Just thought I'd write a review to let everyone know of this change & of the ease of my no bull guarantee experience

The higher level management of e-commerce and customer service at Duluth Trading is disgraceful. Do not wast your time there, talking with nice operators comes back with discussing helpless solutions after long holds. Usual talking time on my 3 phone conversation was about an hour. They LIE and claim they do international shipping. No they don't! It's fake. They don't take international card. They don't honer the promotion when you place your order. They just tells you to go online to their problematic website and do it yourself.

Terrible customer service on- line. Ordered 11/21/2020 received 12/25/2020 at 9:30 pm. I wanted them to cancel the order because I was unsure if they'd get it here, long story short, they wouldn't, told me none were available in the entire US. Hung up and called the local store and they had them... a lot of them. Picked it up called Duluth, they didn't want to credit the account. I pitched a fit and hung up. They finally credited me by email with no apology.
When I finally received it and sent it back as had been originally instructed and it was returned to me with a note saying I had to pay 8.70 to return. They notified me that I had received it and more or less wanted to know what the situation was. They were on top of that right away! I'm returning it to the store(20 miles away). But I will never order from them again.
" No bull?" I say nothing but bull!

While Duluth is a little pricey, their products are fantastic. I usually wait for clearances sales because of this, but their clothes are actually both comfortable and rugged as advertised. Probably not for the city dwelling attempting to be outdoorsy type, but if you really do frequent areas where clothes need to be sturdy and you want to do it comfortable, this is the product for you.

Duluth does a HORRIBLE job with it's online ordering and processing. Twice I have ordered with results that were not good. I place a online order with store pick up that somehow the email order confirmation had the correct store but at some point it was change to pick up in another state. At which time they just canceled that portion of the order. I went to the store to pick up and was told i would have to purchase the items again after they had already hit my credit card for the items since there was 1 item that was actually shipping into the store. Took 7 days for them to credit me for the canceled order and they hit my credit card again for the shipped item. They did straighten it all out money wise but they held my money for a week. Second order (after i swore i would not order again) ordered two pair of pants. Woke up to alert from my bank they had credited my whole order. I logged in and could see they shipped 1 pair. Had to online chat to find out the other pair is coming from another warehouse and I assume they will hit my credit card again once they find them and ship them. No emails explaining what happened and the online chat was rude and unprofessional. Their stuff is very expensive and the shopping experience is not pleasant. Short of walking in and picking up your stuff and checking out it really is not worth the hassle. (I shop at another high end retailer, Talbots, and they do a much better job keeping you informed on what is going on with your orders).

Bought many pairs of pants from them I had a problem with a pair of jeans I bought called them up and they took care of it right away told me to send them back and they sent me a brand new pair no questions asked there are no bull guarantee it's just that there is not very many companies in the clothing industry that I know of that warranty they're clothing for a year no matter what you do to it they'lltake it back that in itself makes it a great company to do business with well worth the money I highly recommend buying products from them their pants are awesome The pants I've gotten I've got jeans and I've got fire hose flex pants very impressed how tough they are

I had been wanting to try their trousers out, after seeing commercials on TV.

So, my wife bought me a pair [Style: *******] and I was very disappointed with them. I can say, I do not like anything about what I got. She paid 104.50 (price on the Duluth tag)!

First of all, I am an outdoorsman and a U.S. Marine veteran, with LEO experience so, I have worn the best rugged uniform, hiking and survival type gear. I have a muscular-medium build and these $104.50 trousers fit like a potato sack. The pockets sit out like duel kangaroo pouches and the material in like some cheap, lycra-spandex-rubber-polyester substance.

It feels cheap and looks even cheaper.

Unless you are very overweight or need a very expensive pair of pajamas, you might won't to take a look before you order or buy.

I bought a women's lined shirt jac in size large via online. It arrived quickly, it was too small, particularly in the upper arms. Sent back for free and exchanged for an XL. It also arrived quickly and fit perfectly. Wanted to be able to wear a thin shirt underneath and I could do so without any issues. Washed it once, on cold water, low heat tumble dry as is advised on washing instructions and now it barely fits! The arms are too tight to wear the Shirt Jac over another shirt and is even uncomfortable wearing solo, grrr. And to boot, the inner flannel lining now hangs below the outside of the shirt in the back. Do not waste your hard-earned money!

I host a Secret Santa game for my growing family X-mas eve. On 12/6, I purchased items from Duluth (based on commercials I've seen), expecting delivery by Dec 21st. NO SUCH LUCK! I tracked my package and called two times about my shipment, as the tracking data implied my package was being sent back to Duluth? I was on hold both times for over 40 minutes (maybe Duluth should hire more service reps over the holidays, with so many people out of work due to COVID. I understand holiday and COVID, but COVID cannot continue to be an excuse for poor service. Duluth tells me to contact PO/UPS and they tell me to contact Duluth. Unfortunately, neither are able to HELP me (the customer) understand if and when my package will arrive, with the excuse of holidays and COVID! Nobody in my family has purchased from Duluth, so this was an opportunity for them to grow their customer base by 4 other families... oh but wait, not during the holidays and definitely after COVID passes, right? WRONG. Waiting on hold for 80 minutes of my time with no "real" understanding or concern of my purchase scenario, I was told I'd just have to wait and see if my package showed up in time. Meanwhile, I will be doing something else and will be returning my Duluth purchase. I am a big proponent of US purchasing, but I expect excellent service and quality. I did not receive excellent service my any stretch of the imagination and based on other reviews I read, I'm not sure the quality is to standards! However, I cannot comment on the quality because I haven't received my items. So Buyers beware... though they have cool commercials - just because your item ships. Doesn't mean you will receive it... especially during holiday and/or COVID! ~Unsatisfied, potential new customer!

One star is too many stars for this company. Finding my tracking information one week after I placed was worse than a dentist pulling teeth. To start things off, no tracking information was ever sent to my email beyond an order confirmation. The only way to look up your order is to create an account with their website at the time of the order, you're out of luck if you check out as guest. After being disconnected with service "chat" twice and being given the wrong tracking number, I finally got my tracking number. When I wanted to bring up the issues I've been having ONLY for them to address these problems, they disconnected me again. Finally, after calling them and being placed on hold numerous times, nothing was done, and I am walking away feeling that they really only view their customers as walking credit cards. Nothing more. I will never shop with them again if they can make checking an order status a multiple day ordeal.

Side note, orders placed with other companies the same day (ALL using the free shipping option) have either delivered to my house already or sent me follow up email apologizing for delays in shipping with updated tracking information

UPDATE: After reaching out to them on Sunday, they stated that they would elevate this issue and call me back. Since then, they have not answered any of my calls and customer service chat will not connect. Right now, it seems impossible to reach their customer service team. Additionally, the tracking number that took hours to extract from their company now has mysteriously stopped tracking my package. I fear that I will have to end up disputing the charge with my credit card company.

I browsed their website looking for a Christmas gift. When I found it the website said it was "IN STOCK" and would be delivered between December 18-23 so I ordered it. As soon as I placed the order I got an email saying it was BACKORDERED and would not even ship until Dec. 30. Since this was on a Sunday I called their "customer service" the following Monday morning. I asked to CANCEL the order. She said they could NOT CANCEL an order once it had been placed. I asked why not since it had not been shipped. She said that was their policy and there was nothing they could do and when I received the order to send it back. Of course when I receive the order I will be in Florida for the winter so I guess it will sit on the porch until the first week of May. This is a HORRIBLE COMPANY AND I WOULD CAUTION EVERYONE AGAINST DOING BUSINESS WITH DULUTH TRADING.

My mom ordered a hat for Christmas for my grandpa, when it got here WE GOT UNDERWEAR. We began messaging the people asking what the hell happened and we want the hat. After they replied they said the hat was OUT OF STOCK. Seriously?!? The receipt that was in the package even said HAT. Once we talked more they did a refund but took 8 DOLLARS OUT for the shipping. So annoyed, WORST company ever. Never been in store so I can't exactly say anything but DO NOT BUY ONLINE. They are a joke.