EasyComfortsReviews 24

This is the worst company as far as Customer Service. My original invoice was $18.50, paid by PayPal. I received a receipt days later indicating a charge of $26.90 - a difference of $8.40! I detected that one of the items that was on sale for $3.59 was invoiced for $11.99. At first I thought they pulled a bait and switch for a more expensive item, but they just made a mistake when I was invoiced.

The first young woman I spoke to said that they would issue a refund to PayPal for $8.40 and I would receive it within a couple of days. I did not receive the refund so followed up with customer service again and they said it would take 2-5 days. Six emails and one week after my original inquiry, I still had not been refunded the difference.

I called today and the customer service person told me that I would never receive a refund on PayPal because they didn't have my Paypal account information. How could they not have this when I placed the order using PayPal and they have the email address associated with my PayPal account?

He said the refund was just sitting in my account. When I asked him why the other customer service people stated I would get a refund on PayPal, he was incredulous and somewhat abrupt – acting like I was an idiot for asking. He said they would issue a refund check that would be sent within 10 days to 2 weeks. I asked him if I ever would have received a refund if I hadn't called – he said maybe eventually – if someone detected the refund was sitting there in the system. I will NEVER order from this company ever again! And by the way, the products I received were pretty mediocre.