ScootaMartReviews 25

I went to buy Scooter, at this Scootamart. They have good collections of Scotty and staffs were polite and give full detail.

What can I say, was treated like royalty when I was picking my first mobility scooter, was made a cup of tea and even offered biscuits. The young man who served was extremely professional and tailored the scooter round my needs rather than just selling me any old scooter for the sake of a sale. I left feeling happy and confident with my purchase and the scooter was delivered on the day specified. The young man stayed with me whilst I went up and down the street. Couldn't be happier, such an amazing and professional company with equally amazing staff.

I went into the mobility store in the city centre to have a look at scooters, the store manager Gary was very informative, polite and patient. I decided on buying a folding scooter, Gary even gave me a generous discount, full warranties and free delivery! A week later I hadn't managed to get used to my scooter, I went back to see Gary and he helped me choose a brand new one, more suitable to my needs., I still use it to this day. Thank you ScootaMart 5 stars

I bought a new scooter from this company in July 2018. As a buying incentive I was offered a wing mirror, rear scooter bag (which broke after a couple of months) and puncture proofing of the tyres. In March the rear left tyre punctured and deflated down to the wheel rim making it impossible to drive the scooter home. A kind lady saw me struggling to push the scooter home and offered her help. She pushed the scooter all the way home allowing stops for me to sit and rest on the scooter when needed. I phoned Scootamart to report the problem and waited 2 days for their service dept to return my call. Eventually the did respond and came to collect the scooter, I discussed the fact that the scooter was supposed to be 'puncture proofed' and was told puncture proofing does not quarantee that you won't get a puncture, I was under the impression that puncture proof meant proof against puncture, but hey what do I know... had I known otherwise I would have looked to buy a scooter with solid tyres to avoid the situation that occurred. In fact no puncture proofing had been carried out on the scooter which is why the tyre deflated to the rim. Scootermart took the scooter and repaired the puncture and puncture proofed all four tyres, they did try to make a nominal charge which I refused to pay given the situation I had been put in due to the puncture. Approx 6 weeks later the same tyre has deflated and I cannot use the scooter as it leans to the left which causes me pain in my back. To conclude, here I am 1 week later having phoned Scootamart 2 times to request a repair with no response, even allowing for the Easter breaks they have had 4 working days to respond. I now have no confidence either in the scooter or Scootamart and have had to buy another scooter (not from Scootamart) as I need a scooter on a daily basis. I was sold a scooter supposedly puncture proofed that left me stranded in a difficult situation surely a breach of contract? I am now left with a scooter I cannot get repaired by Scootamart as they are ignoring my calls and cannot sell until it is repaired.
Not sure what to do now!

I've been to a few shops looking at powerchairs, and even been sold one that wasn't suitable for what I needed. So as you can imagine, I was made up when I found Scootamart. They were the only ones who took the time to find out my medical condition and where I struggled in my day to day life, they then recommended a couple of powerchairs they thought were ideal. I tried them and settled on the TDX by Invacare. All I can say is WOW, what a difference it has made to my life. I can now make myself a brew, cook dinner, I can peg my washing out, and even go into town shopping. The best bit of all is I no longer suffer with pressure sores, it's amazing what the right cushioning does. I've got my independence back and I couldn't be more grateful. Many thanks to Scootamart and to Chris in particular. His knowledge and patience are second to none. 5 Stars all round.

I think the way my mother and father have been treated is disgusting. Having sorted out a trade in deal with the company and paying the balance they received there new (second hand) scooter £1200 cash plus there old scooter. On braking the steering tiller moved forward around 3inches which felt unsafe and the seat when turning was unable to stay securely in a locked position but wanted to move around. So they took it back the very day they bought it and decided to ask for there money back. And they got a very firm NO. We will fix it and return it. They agreed and left but later decided that's not what they wanted and asked for there money back again they were flatly refused any money back. They have no mobility scooter and no refund to buy another. Trading standards informed them to write a letter and give them 2 weeks to resolve this issue, but my mother can't get around and no offer of a loan to see her through. If it's a machine you want fine but if like other you crave a good after service I suggest you go elsewhere. This is ongoing and at the Preston branch.

My Grandad and I went into the ScootaMart Bury branch looking to try out some scooters as he was thinking of buying one. He was very impressed with the amount to choose from and given time to try out the scooters on a demo run with shop manager, who was very helpful in him choosing the right one for him. Now my Grandad is not an impulse buyer at all, but he was so impressed with the aftercare and the service offered, he had it delivered that evening buy the man in the shop. Couldn't be happier

I don't normally write reviews but after the exceptional service i received i thought it was only right to give ScootaMart the recognition they deserve. I have been thinking about buying a mobility scooter for several months now. I have tried other retailers who i shall not name here and was treated as a second class citizen. After reading the reviews on here i decided to pay ScootaMart in Urmston a visit. From the moment i entered the shop Andrew the manager put me at ease and showed me the massive array of scooters they have on display. Andrew assessed my needs to make sure the scooter i went for was fit for my needs. Nothing was too much trouble for him. After deciding on the S700 i was amazed to hear that Andrew would bring the scooter round to my house that evening after he had finished work, there was me thinking i would be waiting a couple of weeks for delivery! ScootaMart also gave me 3 months free insurance, and 3 Years labour warranty all included in the price. I have had the scooter for 2 weeks now and can not fault it at all. Their after sales care is also second to none. I got a puncture when riding through the park and being new to the world of scooters was unsure how to get it fixed. I rang up ScootaMart and they sent an engineer out the same day to fix my poorly tyre. I can not heap enough praise on the Urmston branch and ScootaMart as a whole. Welldone you!

So we go on holiday to see the tower and other attractions at blackpool, went on the day coach trip to fleetwood market. Lovely place. Little did we know we would be walking away after buying a new scooter from there, it was delivered yesterday to us in york and couldnt be happier, it tackles the hills just like i was told it would and is so comfy on the rough streets here.top marks to the cheerful guy and will be recommending him to my friends.

In reply to scootamart response what a load of bull what they didn't mention it was on 3 chairs supplied first was a scooter due to medical reason had to change to a chair two chairs l had of them kept breaking down the last chair l had not even 4 months old was in the workshop four time first day l got it it broke down and had full rewire main nut holding the wheels on came loose 3 rd time on way home thing cut out in middle of a main road was left stranded in Salford till six am in the morning freezing cold in the end there break Dow service didn't turn up and police called me a amblance to get me home and now intermittent fault where it switches of itself when travaling as said in last review don't deal they came to pick it up today and thank god that piece of cap has now gone can now go to some where else and get service and my order right tbh with any readers out there my friend has a chair off then that won't even come to repair that what sought of firm are you well thank god it's over never want to deal again

After months of struggling to walk, my nan finally agreed to look at purchasing a mobility scooter. My nan was certain after visiting the shop she would still not be happy using one. Upon entering the shop we were greeted by a lovely gentleman who proceeded to show us around the shop floor - he could not of been more helpful, he truly made my nan feel at ease as he showed her the different options and explained what scooter would be more suitable for her needs. He was so charming and helpful that myself and my nan left the shop feeling very happy. My nan has also decided she would love a scooter now! I would like to say a massive thank you to you all in Preston you are a credit to scootamart and would recomend you to anyone!