eBagsReviews 136

I will be posting this review to as many sites as humanly possible. I purchased a bag for school from them a few years ago, and everything went fine. When they started sending me promotional emails, I attempted to unsubscribe. The emails stopped for a while, but started up again. I attempted to unsubscribe, but their link to do so is broken. I contacted eBags via email to ask to be unsubscribed, and they said they would. Waited some months... the emails started up again. One of the email tag lines sounded like they were threatening me to buy from them. "You've earned your $10.00 in Reward Points. Now, Spend Them!" Again I contacted them and again it was confirmed, by email, that I would not receive any more emails from them. At this point I filed complaints with BBB and the FCC. Again, the company informed me that I would not receive any more emails from, and that my email address is not in their system. The emails stopped for days, but what did I find in my inbox this morning? ANOTHER eBags promotional email! I've tried so hard to divert their emails to spam, but their email address keeps changing. I'm at my wits end. I'm beginning to think eBags is a scam business. I'm going to report all future email from eBags as phishing, because I can't afford to delete the email account. Please don't ever buy from eBags. If you do, they will harass and harass and harass you to make another purchase.

Bought a luggage set and was given a delivery date for it. Once it passed that date i call ups to find out they never received the shipment. Then contact ebags who finally called me back to tell that it's out of stock and won't ship. All they could say is that they could refund my money and that's it. Meanwhile I have an upcoming trip and no luggage and nobody would have told about this had I not called. They received payment for an order they said will not ship. Horrible customer service.

I ordered blue, received purple. Contact them to exchange, but they said I'd have to return and re-order. And the return credit could take 2 billing cycles to show on my card. They were out of blue, so I couldn't re-order anyway. So I still returned that purple, then they charged me for shipping, unless it was their fault they said. What? Wrong color isn't there fault. I'd ordered "blue" to match something, not that "purple" stuff they sent.

Ebags suitcase is great! TLS Mother Lode Mini 21" Wheeled is our model and we love the different compartments. Easy to carry and nice design! We used for a month trip two people combining with a backpack. We can carry all the clothes and separate dirty clothes for laundry. We can also keep cables and computer for our online job. Toilettries can also keep in different compartment since there are many of them. The suitcase is perfect for short trips even for two people. Hopefully trying more products of ebags!

Otherwise, try ordering from the product manufacturer directly. Because I live in the Denver area, where eBags is based, I wanted to try it out. I used a 20% discount code for being a first-time customer in order to save a few dollars in comparison to Amazon Prime. The order was placed on 2/7/17 and arrived this afternoon. I could have picked up the order locally or it likely would have been here on 2/9 or 2/10 if I had ordered the item through Amazon Prime. Between 2/7 and today, I did not receive any of the text updates that I signed up for regarding my order, its status, and delivery exceptions. The eBags tracking system is terrible in comparison to Amazon's and carriers like UPS, FedEx, or even the USPS. While I fully understand eBag's drop ship business model, it is evident that the process should be more streamlined in an online marketplace. Competition is fierce and Amazon is eating everyone's lunch (rightfully so).

The company is completely irresponsible. The customer service is basically doesn't exist.
The customer service phone line is never picked up by nobody and simply drops off on customers.
2 day shipping took about a month in my case only to learn that they send me the wrong bag.
One week of trying to reach somebody online or over the phone resulted in complete ignorance from ebags side. Finally when I was able to request replacement of the bag they promised to send 2 day shipping which turned out to be 10 days shipping to only again learn that they send me a wrong idem second time. I asked to anybody from the management to call me via emails, chats and reps promised that management will get back. Nobody ever got back!
Send everything back to them and asked for refund. It took about 10 emails back and force in order to get some type of commitment for refund from ebags but guess what, 1 months later I still have not received my refund.
Now I am trying to return about $700 I spent of very expensive items through my bank and credit card protection feature.
I also found many customers having similar issues with ebags, looks like its a big fraud!
Be very careful! Good price has an actual price of fraud.

We are very disappointed with the performance of eBags on a purchase we have been attempting to make. The first bag order appeared to go through with a 2nd day air delivery, only to find out after the order was placed that the bag was backordered. Because we needed the bag for an impending trip, we cancelled that order and re-ordered a second bag (different brand) online. This order also appeared to go through, our credit card was promptly charged and delivery was set again for 2nd day air. When we received no shipping status email, we decided to call customer service only to find out that this bag was also backordered and would not be arriving on the promised date. The call taker accepted responsibility and admitted the company dropped the ball but offered no solution. Ebag's communication was very unsatisfactory in this day and age of online competition, and they could learn a thing or two about customer service from Amazon and many other merchants. We will not be buying from them again.

I purchased a ladies leather crossbody bag online as a gift. They were very prompt in sending the item out. But when I opened the box a mans leather & canvas BACKPACK was inside. I contacted ebags, at which time their customer service representative was curt and rude. He stated he could only offer 2 day shipping. (This did NOT include the time it would take to have the correct item pulled from the warehouse and prepared for shipping.) He was unwilling to send the correct item overnight so that it would arrive in time for Christmas. His main concern was sending back the wrong item within a 14 day period! There was no consideration for the fact that their company made an error and needed to fix it promptly. I received the perfunctory "apology for the inconvenience". And an offer to "ask the warehouse to seedup the process" (misspelling intentional) But not before I was asked again about sending back the backpack. Ebags must base their sales on new customers trying them out and not on customer satisfaction or returning customers. I can't imagine anyone would try them a second time! Now I have to run out and get a new gift at the last minute. Shopping online with this company is NOT going to make it easier for the holiday season. I was trying to SAVE time not waste it!

The handle fell off a carry-on, hardcase bag. They sent a new handle for me to replace. It was too big, didn't fit. They offered to replace the bag. Told them I was leaving on a trip the next week. They said I would receive in time. The day before my trip, I was told it wasn't shipped yet and they will send today. I will have to go out & purchase a new bag because they can't ship same day FedEx. So now, I will have two bags. UGH. Lot's of apologies, but much aggrevation. I will be looking for a new luggage outlet when I return. Very disappointing from a company that stresses quality and customer value.

Hi All!
I had bought an Osprey 55 liter back pack for $149.00 on the ebags site. #1 it took forever to receive. Once I received it, I decided this back pack was to big for me and asked to return it 28 days later and ebags stated they would not honor the return although their website says they have a 30day return policy, instead they offered me a coupon for 20% off to buy more stuff. Really why would I buy more stuff if they do not honor their return policy? I would not buy anything else from this site due to the misleading return policy. REI will take returns up to 90 days later. You may pay a few dollars more but REI return policy is much better, wont go back to ebags. I would give them 0 stars :(

Beware of eBags! I recently purchased 2 items. For whatever reason, they shipped in 2 separate packages. One arrived to me in Pennsylvania. One was shipped to California. When I finally received 2nd item, I found out that it was a very cheap copy of what was in the actual photo. One of the amazing details of the bag was the detachable shoulder strap. The one shipped to me had a plain, boring, attached, blue, canvas strap. No details whatsoever. I have attached a photo to show the difference. Their customer service is horrible and they rip of their customers!

I was excited when I first bought the Ed Heck rolling backpack from ebags on 2/26/16. We didn't really use it til March and within that time, the seams started pulling apart on top of the bag, not any area where it was being pulled at. I reached out to ebags but their policy is that after 1 month, they can't refund but directed me to the email of the manufacturer who has yet to reply to my email. I'm not even looking for my money back but at least some fix or anything. Since a few days ago of contacting ebags, other seams on the backpack has started coming apart. I will not be purchasing any more bags form this manufacturer. It looks sturdy, felt sturdy, is real cute but probably won't last much longer. Buyer beware. EBags is only a facilitator for the manufacturer who has not yet replied to my emails, emails is the only form of communication eBags provided. If anyone has any suggestions or contact info, I'd appreciate it!