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From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
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Have made several orders and they were all exactly what I needed. The technicians are very helpful. Had 1 damaged product and 1 small part missing. Ecklers quickly replaced each item without any issues.
I talked to 3 different people in three different departments and noone could get me the discount advertised online. The code never came to my email or spam folder.
Bought stainless trim for my 39 ford. One was mangled. I had to jump through a few hoops but supposedly will get it from back order.
I was shopping for parts with several online vendors, but I ended up talking with Gryphon on the phone and his good customer service and knowledge won me over.
Salesperson was very helpful. Very experienced answered all my questions. Gave me some great recommendations. It was very satisfied.
In Alaska, we don't get USPS delivery to our homes. They shipped one item UPS and one item USPS. The one that came by USPS was returned. I called and requested that they resend another either to my PO Box or by UPS. Almost a month after I had placed the order, the old one still hadn't been returned to them and they hadn't shipped out a replacement to me. When I went online, Missy told me I have to wait until they receive the old one back and I need to be patient. Meanwhile the item was bouncing back and forth between 2 post offices. I cancelled the order and order it through summit. It was half the price.
Hello Chris,
Thank you for sharing your recent service experience with Ecklers. Thank you also for being a member of our Military, Medical, and First Responders Cashback program. We appreciate the service you provide to our communities and our country.
We apologize for the issues you experienced with the CA Repair Harness. Park and Turn Signal Lamp (80-82 Corvette C3) you ordered, but it was not delivered due to the issues with receiving USPS mail at your address. We were not aware of this issue when the order shipped out. If items are under about a pound, we and our partner vendors will normally use USPS to ship the item. We are working on refunding you the cost of this item. Once this is completed, you will receive an email confirming the refund.
Due to this issue, and to thank you for being a loyal customer, we issued you a credit on your account. This credit can be used on a future purchase and is valid until 4/30/2026.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Experience was fine. THe only issue I had with a previous order is that I never received any email notifications on my order. I chatted with a representative and we verified my email was correct but I still did not receive any emails. I still received my part quickly.
It has been a while since I ordered from Ecklers and now I remember why. In my experience, you always lie about the delivery date. You promise delivery on a date that you know is not going to happen. Then the customer makes plans based on the erroneous delivery and gets really angry when the delivery is not what was estimated when purchased.
Your whole delivery system is based on the old bait and switch scam! A company that operates like that has NO INTEGRETY.
Hello Mark,
Thank you for your recent order from Ecklers and we do apologize if there were delays in the item being delivered to you.
We show that your order for the Door Window Regulator, Right, 64-66 on 12/28/2025, and the item shipped the following day, 12/29/2025, and it was delivered on 1/2/2026. We do work to have these items delivered within the time frame provided when the order is placed and we do apologize that there were delays in receiving the item due to the holiday last week. Due to this delay, we refunded you the price you paid for the shipping. This will be refunded to your original payment method.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Shivon was very pleasant and knowledgeable relative to what I was asking her. She assisted me very quickly and provided all the information I needed going forward with the delivery process and what emails I would receive. Hopefull the next time I call I will get HER!
Good parts, fast shipping, i try to buy on sale stuff. Ecklers know what i need a few months before i need the part and they put it on sale i have been ordering part from Ecklers for over 30 years
I've bought parts from Ecklers for many different cars, and I'm always happy with the quality and variety of parts inside get!
One recent phonecall with salesperson Charity got me the part I needed which was not listed or found on their website. So when in doubt. Call them!
Gene S.
I was searching for a fuel filler neck for my 66 c10. Came across your product, which was same as others listed for half the price. Shipping was not overly expensive either. Will return to purchase again.
You raise the price on parts. And then act like you giving 40% off. But the the 40% off is the extra money you added to the existing price so there is no savings. Example, detroit speed hide away headlights motors etc. It's always 539.00.
Hello Dave,
Thank you for taking the time to share your feedback regarding our pricing on Ecklers.
Yes, there are times that we need to increase the price of an item and there are multiple factors that we review and research before we will increase the cost. We want to be able to provide our customers with the items they want and at a good value.
You mentioned that Detroit Speed Hide Away Headlights, in reviewing our cost for the headlights and comparing them to the price of some of our competitors, they are running around the same cost.
If you have any additional questions or concerns please contact us and we will be happy to assist you.
Thank you,
Amy
I have a Model T wheel on my wall in my Man Cave that I had restored. I wanted to add to my other Vintage Ford items on the wall and this spoke finished it off perfectly. I was pleased with the fast shipping.
The sales folks I spoke with were helpful but not as knowledgeable of their product line as hoped for. Called to inquire price and availability on wheel set PN EK-33-*******-1. The Ecklers website was not clear whether this was a set of wheels WITH caps and lugnuts or a single wheel; website priced item # at $1299. 99.
Pricey for a single wheel but within budget for the advertised set.
Placed the order for one set on Nov 24,2025. Ecklers emailed ship confirmation on Nov 25,2025. My cc charged $1369. 12 on same day (shipping+taxes added). OK.
A single, beat-up, opened box was received Nov 28,2025 and contained only one new, undamaged wheel with nothing else. No invoice, no caps, no lugnuts.
After contacting Ecklers sales of the problem, I was told Ecklers would correct the order and fill the balance.
Ecklers emailed a Return Authorization for the one wheel on Dec 01,2025, which I packaged and returned via FedEx on their nickel the next day.
On Dec 04,2025, Ecklers emailed 'order #******* cancelled' stating that PN no longer supplied by mfgr. Quote:
"We are sorry that we were unable to meet your needs at this time. This email serves as confirmation that your order has been canceled. Any funds that were charged/authorized will be credit/released within 24 hours. Depending on your financial institution, it may take 3-5 business days to process this request."
As of today, Dec 21,2025, my cc HAS NOT been credited. Ecklers still has that money and I am highly disappointed. I want that money returned.
As a result, I will not select them in the future for ANY restoration parts on my project car. I will try their competitors and hope for better customer support. Fingers crossed.
Hello Eddie,
Thank you for sharing your feedback regarding your recent order with Ecklers for 1970-1981 Camaro - Cast Aluminum 5 Spoke Rally Wheel Kits 17x9 With 5 Backsp (70-75 Camaro). We can understand your frustration when the order arrived damaged and incomplete.
It is a priority of ours to have orders shipped to our customers in a timely manner and that the order is shipped complete, This was not your experience, and we apologize for the inconvenience and frustration you this situation caused you.
This was for a set of 4 wheels and they were to come with center caps. We do show that you returned that item that you received and we refunded you on 12/26/2025. Today, we also refunded the shipping for the order, as this was not automatically refunded when your return was completed.
Eddie, while I know this was an unpleasant experience for you, I would love for you to give us another opportunity. We issued you a promotional credit that can be used on a future order. Please note, this credit is valid until 3/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
The parts i have ordered so far have fit correctly and arrived in a timely manner, pricing however is somewhat higher than the competition and no free shipping options
I talked to a tech to ask if for sure these parts would fit my 1971 lemans t-37 the tech stated after reviewing the manufacturer's information that he could not guarantee that. But there for a 68-72 gto he said he could not think of a reason why they wouldn't. I thought the same thing. So I felt he was trying to be helpful he just didn't have all the information he needed.
Bought 1 sat of latches for the convertable top, 1 broke with a weak rivet. Good thing I only needed 1. Date is sometime in april or may 2021. Second order for kick panels was very good.
Michael,
Thank you for your feedback regarding your orders with Ecklers. We were disappointed to hear that you had issues with one of your previous orders. If you experience issues with future orders, please contact us and we can review the situation and assist you with a resolution. We want our customers to be happy and satisfied with the items they order.
If you have any additional questions or concerns, please contact us and we will be happy to assist you
Thank you,
Amy
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello David,
Thank you for sharing your feedback with us regarding the difficulty you encountered when you entered your email address to receive the new customer 10% coupon off your first order. We apologize for this situation this issue has caused you.
We reviewed our records, and we show that you signed up for this newsletter, and to get the coupon for a new customer, a few times, and we only offer option as a one-time offer to a first-time customer. We show that the signups were on the following dates:
2/6/2025
8/31/2025
1/2/2026
You may want to check your inbox and spam folders for the initial sign up in February to see if the coupon was sent to your spam folder in error.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy