eClinicalWorksReviews 112

If you are still using a local server, switch to the cloud or stop complaining. The reviews from IT guys issuing local servers are misleading because they should be advising you to use the cloud and toss the server.

I cannot emphasize how good the Billing software is and how much time is saved by using HEALOW SELF SCHEDULING SYSTEM. Patients no longer need to call to make appointments. They do it themselves directly into your Scheduler. Also the kiosk is simply the best one out there for all that it does to retain your cash flow and reduce staffing requirements.

The customer service portal is top notch. You will get answer For even the most mundane questions within 24 hours. They tech support speaks English and are knowledgeable. True emergencies (rare) are handled within minutes.

The negative reworks on Thai site are from IT people who ARE NOT NEEDED IF YOU USE THE CLOUD VERSION (save yourself some cash by not budgeting for local server needs) or are generic negative reviews probably from competitors.

I have had a lot of contact with the eClinicalWorks staff. I have never had a negative interaction. I'm not sure any of these negative posts are real. Some of the staff is not computer savvy and they have not had any major issues with the system. I'd like to talk to some of these people with the negative comments. They don't seem real.

We invested in a system knowing there would need to be major learning curve. Everyone was on board and the prep before the system was picked was intense. Every staff member was given time to make a list of how they do their job and the trainers were provided with the information for the onsite training. Every question was answered.

I do medical I. T, Hardware Support for several medical offices. We support hardware for a variety of EMR software vendors. We had a server crash and the support personnel went through the new server and gave me BS about they do not support AMD processor based servers, only Intel servers they will support. They then proceed to show me their specs of a single Xenon processor at 1.6 GHZ and a16 GB ram with 2 hard drives. Take into consideration this new server has 2 Sixteen Core Processors at 3.0Ghz. (This is 32 Cores of Processing Power) 32 GB ram and 2 solid State hard drives for the OS and 4 1TB hard drives for the data. I am like are you people full of BS or what. Their old server starts up in about 2 minutes. The new one starts up in 35 seconds. Software does not have the ability to know what the brand of hardware. The Operating System knows but any software does not.

Call their tech support is a joke. You leave multiple voice mails. You send emails and they are ok to respond. The language barrier is not too bad with a female support tech. The males are always edgy and thick Indian accented and arrogant.

I would not recommend this EMR to anyone. MD Suite and Practice Fusion are better and the support is much better. The sad side of this they are charging the Medical Practice a $750/hr to do a migration of data from the old server to the new one.

Not to mention you have to have an entirely separate server for the Fax Server. Total BS. Any server can and should be able to run the Fax Server from the same server.

I will give you an example of how terrible and incompetent their support is. I get a call and the C: Drive is full. They have no way to clean out the C: Drive to free up space. I get there and delete 26.9 GB of temp files and the C: Drive works again.

So if you are considering this as your EMR. Don't! They really need to get their act together.

I've been with eClinicalWorks as a Cardiologist for over 4 years, and switched from two other "leading" EMRs before that. I find the content of the negative reviews rather suspect, from a clinician's viewpoint. If you can find a better EMR for your money out there, I'd love to know. From my industry experience, the negative reviews are quite generic, and consistent with "positioned" posts from competitors. Perhaps not, but I trust other industry veterans would agree. ECW was quite open to me speaking with current clients before I became a client. I encourage you to do the same. They're widely used across the US, so you shouldn't have a problem connecting with 4 or 5 in your local area, even without going through eCW to do so. It's unfortunate that, historically, there were a few reputable and dependable review sites for us clinicians, but the troubled vendors in various industries have since found value in diluting the field for cheap reference purposes during their sales pitch.

Average EMR, If you invest time into it it may work. What makes it 1 star is people who work there. Lack of support, company representatives unable to understand very basic requests and do not do anything, do not answer for weeks. We spent countless hours trying to solve simple questions, cancel services we are not using because we closed our practice 6 months ago. They bill for the service we do not use. Send you a bill and reminders to pay regularly. Reminds you a used car dealer who rips off customers on any occasion. Unfortunately we can not stop doing business with them, still need to keep it for AR and medical records.
Stay away, otherwise you can become a hostage of this deceptive company

These people are crooks. They will nickel and dime you to death. Their support people don't speak English. They are rude. The SAMs won't help you at all. And when you decide you are fed up and move on to another EMR, they won't cancel providers who are no longer with your office. We stopped using them months ago. We are only using eCW to work on the AR. They will not stop charging for the patient education and messaging even though you are not using those services. If you try to get away from them, they are going to charge outrageous prices and rape you for services they are no longer providing. Don't put yourself in a position of paying $1000/month just for the privilege of one provider using the EMR to clean up the AR. Dishonest. Crooks.

I do locums so I've used quite a few EMR's. Eclinical works is shockingly bad. Must have been designed by someone who hates MD's. I'm constantly clicking, clicking, clicking. 10 clicks just to send a note to the referring MD. The prescribing is insane - takes me > 5 minutes sometimes just to send a few prescriptions there are so many boxes to check / click on. When I have the HPI box open and I use Dragon to dictate into it I can't open anything else, so I can't see and therefore dictate relevant info into the note like lab and x-ray results. Every day I'm on the phone with support because there's something I can't do because it's so non intuitive. If this system were free I wouldn't recommend you use it...

Extortionist took our down payment, then eClinicalWorks refused to move on processes until we signed a blank document. A long legal binding form with "fill in the blanks" and all were blank.

Their project management, server build, and network teams left us hanging with none of the add on modules activated. We called, met, documented and stayed up graveyards working with lame ECW support staff with no correction. ECW sent trainers on site and trained with none of the add on modules working. They panned over the training on all the modules. Our "go live" date was coming fast, we had flights booked, provider time blocked, and committed to data conversions. The add on modules still were not working after ECW support staff confirmed we had followed all of their build specs.

We reverse engineered the module activation with a network sniffer. We found dozens of IPs and ports required to activate the add on modules. We opened the firewall after the reverse engineering and the add on modules worked.

The ECW team were in denial leading up to our "go live" date and took no effective action to resolve the issues. ECW gave us lip service for months and did nothing effective.

I signed with eCW after I was told that it is customizable, and easy to use, and the demo looked fantastic. The training ran pretty quickly. Now in real life, I am facing challenges with every encounters. There is problems in almost every section except PE. The ROS section is very time consuming, and organize very illogical way. There is problem in CC also. You need thousands! Of clicks, before you can finish your note. When I contacted for the help, they tried to help, but for many things they said that I have to write/request in new idea section, and if there is enough requests for the item, then they will try to incorporate it. Also they are very sneaky, that they start charging money from day one. Let me explain: my contract was for 2.9%. So you assume they will charge you 2.9% of the collection, or the minimum after a month. But for me they charged me at beginning of the month, and then right before the month, while they have not able to submit a single bill to HMO's/ insurances for a single day of encounters. I wonder how all these IM/FP MD's using the eCW!

As I slog through my 4th year on this program, I rue the day that we signed on. As in the movie, Ruthless People, I feel we have been kidnapped by K-Mart. Very cheap. For instance, looking for "Depression" on the ICD-10 search yields one irrelevant hit. A good database would have a shadow index of related terms, butbthis is a simple literal search like is built into ever OS ever made. Cheap! In fact, when they take over the screen when doing customer support, they use a freeware version of TightVNC, rather than have a paid and secure in house version. Cheap! The company can be responsive but not usually helpful. The program functions like a disorganized toolbox where you dumped hundreds of odd-sized unrelated tools. With effort you can sift through and MAYBE build a workable system, but it depends FAR TOO MUCH on operator knowledge and effort. A good ergonomic system would ANTICIPATE the next move. But the software is designed with programmers in mind. Zillions of stupid modal dialogs. When you spell check (the spell checker HAS SPELLING ERRORS IN IT!) the dialog comes up: You will lose formatting... Well, DUH! I have seen that dialog so many times I want to bill them for the effort. Add 2 seconds x 10 times a note x 20 notes a day x 4 years. At least 2 weeks of lost BILLABLE time! Stay clear away from this poor excuse for a program, or abandon hope!

Obviously programmed by people who are not doctors or did not consult the advice of doctors.
Having been at 5+ hospitals in the NYC area experiencing just as many EMR systems, this is clearly the worst. Non-intuitive. (even counter-intuitive). Do not use this system if you plan on being productive throughout your day. ICD-10 came out today and the EMRs only way to add the new codes is buried in 5 windows. You would think they would have prepared for this eventuality as the transition was not a surprise.

Do not use this.