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The company demonstrates a mixed reputation among customers. Positive feedback often highlights the affordability, product quality, and timely shipping, particularly for events and gatherings. However, significant concerns arise regarding customer service, especially related to order fulfillment, return policies, and communication challenges. Customers frequently report dissatisfaction with shipping delays, unexpected fees, and unhelpful responses from support staff. The sentiment reflects a divide, with some customers expressing loyalty and satisfaction, while others feel frustrated and misled, indicating a need for the company to improve its customer service practices and streamline return processes.
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Love them fits all my needs! The color was just as described perfect size. They make the perfect little gift bags and the drawstring is great for tying a bow.
I found the perfect favor for my anniversary on your site. I was looking for a memorable piece that would be useful as well as memorable. When they came, i couldn't wait to open the box to see the quality and much to my surprise they were perfect. Very happy with the item and the speed of my order.
Although the curtains did the job, the fabric is a lot thinner than I'd expected. Proboably becasue the fabric is organza and not chiffon
The cupcake holder with the rectangular stand. In the description it says it will fit a cupcake or a muffin that is not true.
The gold favor dessert cup is also very small.
Would not work for what I had planned.
Very easy site to use with great prices and quick delivery. One item I ordered was backordered and they contacted me immediately to see if I wanted to keep the delivery time or replace them with a different item.
Just make your chairs cover a little bigger.and more people will buy a lot of them. They are good quantity
It is a beautiful color that match my table setting for a perfect Father's Day gift I will probably use it for other occasions
I like the design of the plate is beautiful. The actual plate is exactly as the picture online. I haven't used it yet but I know my guest like it
I purchased this bag for my bridesmaids gifts and I love them. They were perfect! O will be purchasing items again from this business!
The Product I ordered was exactly as described as was the photograph of the product! They will be perfect for my wedding, and better for the environment... no rice, no paper, we just refilled the soap with eco-friendly bubbles!
This flower wall was the highlight of this event and was very easy to assemble. I've been ordering from them for years
I purchase table runners that were beautiful to get to get the effect I need I had to purchase 2 per table to make it long enough to reach the floor I had enough time to get everything and the reception hall was beautiful. The purple color was right on point.
They worked great! I used them for candy in the children's goody bags. They were beautiful.
I also purchased the small ones for the wedding Jordan White almond candy and they too were great. Though a few were not closed at the bottom.
I have been using eFavorMart for the last 6 years. Never once have I been disappointed.
Thank you eFavorMart for making all my events beautiful.
I love the quality, all items were as I expected them to be. The delivery is fast. Will buy again. Recommended.
Do NOT buy from this company! I ordered flowers with the real stem look and they shipped me the fake stem look, their mistake and want to charge me $17.00 to ship back the WRONG ITEM THEY SENT ME. They will not help over the email or live chat - they are no help at all and the are a rip off!
DO NOT BUY FROM THIS COMPANY!
I ordered mirrors, table runners and a flower girl dress. The prices were excellent so did not expect the greatest quality... but the mirrors were perfect and the table runners were exactly as the pictures. The flower girl dress looked amazing. The products were also delivered on time.
I had actually placed two different orders for the ice decorations. When I order the second time, I mistakenly ordered the smaller ones. However, it turned out to be a good mistake. These acrylic ice decorations will be beautiful on the tables at my sons wedding. Working with eFavorMart has been extremely easy and both of my orders came a lot faster then what I had originally expected. Thank you. I would not hesitate to order from you again in the future.
I ordered a two piece chair shash, the two pieces came in different colors. I ordered ivory curtains, they came in white. I ordered cream artificial flowers, they sent pink. I order royal blue items, they sent navy blue. When I complained, they said it was because of dye issues, and refused to pay for return shipping. They have awful customer service and refuse to fix their mistakes. Buyer beware! I tried to make another order to get the correct chair sashes because I am backed in a corner at this point and have no time to get a whole set of new ones. The sent 2 out of the 10. I paid for expedited shipping, and they wont refund that either even though my packages are late. My wedding is next week and I'm stuck with mismatching chair sashes. They are a terrible company who doesn't care about you at all after they get your money! Don't risk it! You'll spend anything you may have saved trying to recover from their mistakes
Answer: I have ordered 4 times now. Exactly as pictured... even more beautiful in person.
Answer: I am not part of the company. But having ordered, and had delivered on time, numerous times, I can not figure out why people have a problem with this site? The quality was as described. I also ordered wedding supplies for the reception and had great raves over the products. So...?
Answer: Slow shipping time even when additional fees are paid for Expedited Shipping