eFaxReviews 194

I just finally got off the phone with this god awful place! I took a 30 day free trial because I had to send a fax. I was thinking of keeping the service but thought I t was way to expensive so I called to cancel. UNREAL! Took me 45 minutes just to cancel this stupid account! Obviously a scam to try to test your patience so you wont cancel and they can keep charging your card. This is what our world is coming to folks. EVERYONE WANTS YOUR MONEY!

It totally sucked. I signed up for free 30 day trial. Fax would not go through. Tech support was rude and was on the phone for 1 plus hours trying to get fax to go. He had me fax from every browser possible saying it was browser prob. Ea had same effect - nothing. Obviously not browser. Then they billed my account twice for all the faxes their tech support had me try. Bounced my account. Called to complain. Said they would fix it - twice, but nothing was fixed. Ever. Incompetent tech support and customer service did not follow up as promised. Totally disappointed in their service. Would not recommend to anyone.!

I totally agree with the other reviewers. This company is one of the worst companies I've ever done business with. There is no where on the website to cancel your service. They automatically charge your card for a renewal and give you absolutely no notification. When I called to say I didn't want to renew (after getting my Amex bill), the telephone menu was impossible to navigate. After 3 hang-ups, I finally got through to customer service line and was put on hold for an hour. The customer service rep told me I could have had a full refund if I'd called within a couple days of the charge. Of course, that would have only been possible if I had been notified that my card was being charged -- which I WASN'T! I don't recommend doing business with this company -- obviously!

What a scam. Free trial what a joke! It says that faxes must be under 60 secs in transmission to avoid an extra charge. I called to find out how to stay under the 60 secs and was told as long my document was less than 200kb I would be fine. My attachment was 90KB so I thought I would be fine. I sent a whole pile of faxes and when I checked the transmission report not one of them was under 60 secs. I called again and she asked if I had any pictures/graphics and I said I did. She told me this would affect the transmission time and I should remove them. According to my usage page I had used 105 out the free 150 pages. I asked if the extra costs would just come off the credits and she told me they would.
She lied. They had charged my credit card over $11.00 for this 'free' trial. They lied and mislead me on two separate occasions.
I asked to shut my account down and they did ( although later than I thought prudent). No apologies, no further explanations.
AVOID THIS COMPANY!

EFax is a waste of money and a crummy product - For basic eFax service it costs $17 per month, which gives you a fax number and the ability to send and receive faxes. I orginally signed up because I read some decent reviews of eFax. But those reviewers I don't think had actually used the service for any period of time.

(1) the cost is not competitive - if you google "internet fax" you will see a number of much cheaper alternatives.

(2) the fax product is poor. There is a cumbersome client (software) they require you to download to read and send faxes. I think you should be able to do all that on a website without downloading anything.

(3) they auto-bill your credit card without notifying you each month.

(4) they make it very difficult to cancel. There is no link on the website, you have to contact customer service via email or an online chat window. I canceled via the online chat, and the customer service rep would not let me cancel! They just kept trying to retain me. Big waste of time. I wouldn't recommend eFax to anyone.