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eFax Reviews Summary
The overall reputation of the company reflects a significant divide in customer experiences. Positive feedback highlights the user-friendly service and reliability, with some customers appreciating the effectiveness of the faxing process and the helpfulness of certain support representatives. However, a substantial number of reviews express frustration with customer service, particularly regarding difficulties in canceling subscriptions, unexpected charges, and inadequate support responses. Many customers feel misled by the pricing structure and report feeling financially exploited. This suggests a critical need for the company to enhance its customer service practices and transparency to improve overall satisfaction.
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Regarding invoice query, Lia was brilliant, understood the issue and resolved straightaway! Great customer service and a credit to eFax, keep up the great work!
I opened an account and when I wanted to cancel the subscription online, it didn't work. I went to the billing account click on "Cancel my subscription" and got a message "Sorry, We are unable to complete
Your request online. Chat with a representative". The chat stopped when I explained that I wanted to cancel.
Normally I dread calling customer support for any business but was pleasantly surprised with eFax's support. They got right back to me, listened and were kind and patient. Best of all, they resolved my issue. No need to fear this customer support team. They do a great job! :)
Stefan was friendly, and solved my problem quickly and easily. I would recommend him for a promotion if you are considering advancing people in your organization.
Operatrice gentilissima e molto disponibile, ha risolto subito ciò che avevo chiesto rispondendo sempre educatamente, dovrebbero essere tutti così
Hello Simone,
Thanks so very much for the fantastic review and feedback in regards to your recent customer service experience with Serenella. We are truly delighted to receive your review and that you received such wonderful support. Should you have any further questions or require additional support, please let us know or message our Social Team anytime at socialsupport@efax.com.
Many Thanks. Stay safe and healthy,
EFax Support Team
Google Translate:
Ciao Simone,
Grazie mille per la fantastica recensione e feedback in merito alla tua recente esperienza del servizio clienti con Serenella. Siamo davvero lieti di ricevere la tua recensione e che tu abbia ricevuto un supporto così meraviglioso. Se hai ulteriori domande o necessiti di ulteriore supporto, faccelo sapere o invia un messaggio al nostro team sociale in qualsiasi momento all'indirizzo socialsupport@efax.com.
Grazie molto. Stai al sicuro e in salute,
Team di supporto EFax
I have sent a single fax with them back in December. I don't use fax on a day to day basis, I only needed to send one page to bring my minor daughter back home after a funeral. Since i dont need it, i cancelled (or so i thought) right away. In April i noticed my account was billed by them and I immediately tried to phone them and cancel. I got no answer at all, no available chat, no one answering the phone, no response to my emails. Same story every month. They have now billed me 118£ for a single page of fax and I cant reach them to get my money back and stop these payments. They are crooks and don't care about their customers at all! I've never been treated so unfairly.
Hello Leah,
This is not the impression we wish for you to have. We do provide 24/7 phone, live chat, email, mobile App and Social Support to assist with all billing and technical inquiries for our customers. We also provide reference numbers and send confirmation emails (within 24/hours) on all cancellations. https://www.efax.ca/contact
Please message our Social Team at socialsupport@efax.com so they may look into this matter and address your concerns.
Many Thanks,
EFax Support team
Professional & Courteous customer svc. Over my dozen or so years in owner-managed business, I only needed a fax occasionally to meet my client's needs. I used eFax and never had any issues... used them for all of business-related fax needs. I recently retired and cancelled the service and it was painless and hassle free cancellation process. I recommend these folks for those companies that need fax service but don't want the trouble of maintain a fax line on a dedicated fax or printer.
Hello David,
Thanks so very much for the absolutely fantastic review and heartfelt feedback in regards to your eFax experience and we are truly sorry to see you go. Please let us know if there is anything further we can assist you with at this time and should your faxing needs change, we are always here to help. You can message our amazing Social Team anytime at socialsupport@efax.com.
Many Thanks. Stay safe and healthy,
EFax Support Team
I appreciated Joke's help. Very thorough and professional. Took the time to explain the process and other benefits available with efax.com
Hello Tiffany S.
Thanks so much for the incredible review in regards to your recent online chat experience with Joke. We truly appreciate you taking the time to share your feedback with us and are thrilled in reading that Joke provided such great assistance. Please let us know if we can assist you further or simply message our Social Team anytime at socialsupport@efax.com.
Many Thanks. Stay safe and healthy,
EFax Support Team
Thank you for your swift assistance. We hope to return to you soon!...
Hello EMRAN H.
Thanks so much for the great feedback! Should you require further assistance or require us at a later time, please let us know or message our Social Team at socialsupport@efax.com and they will be delighted to help.
Many Thanks. Stay safe and heathy,
EFax Support Team
I appreciated someone (Russ) in North America who spoke English helped me with resetting my passwords accounts and more.
Hello Gil,
Fantastic to hear and we are so pleased that Russ was on hand to assist you with resetting your account details. Please let us know if you encounter any further issues or simply have questions as we are available 24/7 for your convenience. You may also reach out to our amazing Social Team anytime at socialsuport@efax.com.
Many Thanks. Stay safe and healthy,
EFax Support Team
Stefan war mir gegenüber sehr professionell und freundlich. Er hat mich beraten und mein Anliegen sofort bearbeitet.
Danke.
Response from Fiona M. [eFax Rep] Responded 6 minutes ago
Hello Mathias,
We are delighted to receive your wonderful feedback in regards to your recent interaction with Stefan and are so pleased that he provided such friendly and professional assistance to you. Should you have any further questions, please feel free to let us know or message our Social Team directly at socialupport@efax.com.
Many Thanks. Stay safe and healthy,
EFax Support Team
Google Translate:
Hallo Mathias,
Wir freuen uns über Ihr wunderbares Feedback zu Ihrer jüngsten Interaktion mit Stefan und freuen uns sehr, dass er Sie so freundlich und professionell unterstützt hat. Wenn Sie weitere Fragen haben, wenden Sie sich bitte direkt an socialupport@efax.com oder senden Sie eine Nachricht an unser Social Team.
Danke vielmals. Bleib sicher und gesund,
EFax-Support-Team
She was polite and gave a good support.
Although I decided to cancel my account she showed me a way to test the system before canceling.
Hello Masoud,
Thanks so much for taking the time to send us such great feedback in regards to your recent chat experience with Cherry. We are so pleased that she was on hand to assist you. Should you require further assistance or require us at a later time, please let us know or message our Social Team at socialsupport@efax.com and they will be delighted to help.
Many Thanks. Stay safe and heathy,
EFax Support Team
They provide very good live chat assistance. I spoke with Joke I. Who was quick, understanding, and resourceful.
Hello Emily,
Thanks so much for the incredible review in regards to your recent online chat experience with Joke. We truly appreciate you taking the time to share your feedback with us and are thrilled in reading that Joke provided such great assistance. We will be sure to share your kind words with her. Please let us know if we can assist you further or simply message our Social Team anytime at socialsupport@efax.com.
Many Thanks. Stay safe and healthy,
EFax Support Team
I recently signed up for this service as I needed to send a fax but had some difficulties sending the fas, I think I missed a step, so I gave them a call. The advisor was so nice and helpful! Walked me through the steps and even stayed on the line with me until I received my confirmation that the fax was sent successfully. What a genius service, would definitely recommend to anyone looking to send faxes!
Thanks!
Hello Oana,
WOW! We so very much appreciate the stellar review and feedback in regards to your recent customer experience. Should you have any further issues or simply have questions, we are always here to help. You cna also reach out to our Social Team anytime at socilsupport@fax.com.
Many Thanks. Stay safe and healthy,
EFax Support Team
As a client from Germany he could help me in handling several requests - when starting to send out faxes again I will contact him again.
Hello Richard,
Thanks so much for the brilliant review and we are delighted that Stefan was on hand to assist you with your account needs. Please feel free to reach out to us anytime. You can also message our Social Team at socialsupport@efax.com.
Many Thanks. Stay safe and healthy,
EFax Support Team
Always been a fantastic service just no longer have need to send or receive faxes so will not be using the service anymore but they have been a god send from fax to email so we never had to deal with irritating fax machines. When it came to cancelling I got to speak to a human who was helpful but sad we were leaving, excellent service to the end.
Hello Tom,
Thanks so very much for the absolutely fantastic review and heartfelt feedback in regards to your eFax experience and we are truly sorry to see you go. Please let us know if there is anything further we can assist you with at this time and should your faxing needs change, we are always here to help. You can message our amazing Social Team anytime at socialsupport@efax.com.
From our side to yours thank you for your patronage.
Many Thanks. Stay safe and healthy,
EFax Support Team
Very nice. Stefan was very friendly and helpful. Shall I need efax services again in the future I certainly will return.
Hello Clodoaldo,
Thanks so much for the fantastic review and stellar feedback in regards to your recent interaction with Stefan. We arr delighted in learning that he was so helpful in assisting you with your cancellation request. Please let us know and by all means should your faxing needs change, we would love to have you back. Message us anytime or reach out to our Social Team at socialsupport@efax.com and they will be happy to assist you further.
Many Thanks. Stay safe and healthy,
EFax Support Team
I called to support to swop the eFax account from UK to a USA number.
It was done quickly and without hussle.
Thank you
Hello Maxim,
Thanks so much for your Brilliant review and top notch rating of your recent service experience. We truly appreciate you taking the time to send us your feedback. Please let us know if you have any further questions and should you require additional support, we are always here to help. You can also message our amazing Social Team anytime at socialsupport@efax.com.
Many Thanks. Stay safe and healthy,
EFax Support Team
EFax ist ein sehr guter Service, einfach zu benutzen auch von unterwegs! Eine Faxmaschine hatte ich in den 90er Jahren, aber zu teuer mit dem Toner und Papier!
Hello Katherine,
This is wonderful! We truly appreciate your fantastic feedback and top notch review. Should you have any further questions or require additional assistance, please let us know or message our Social Team anytime at socialsupport@efax.com.
Many Thanks. Stay safe and healthy,
EFax Support Team
Google Translate:
Hallo Katherine,
Das ist wunderbar! Wir freuen uns sehr über Ihr fantastisches Feedback und Ihre erstklassige Bewertung. Sollten Sie weitere Fragen haben oder zusätzliche Unterstützung benötigen, teilen Sie uns dies bitte jederzeit unter socialsupport@efax.com mit oder senden Sie eine Nachricht an unser Social Team.
Danke vielmals. Bleib sicher und gesund,
EFax-Support-Team
I could not login to the eFax web interface and I had the chance to speak with a Dublin agent very efficient and friendly. All good now!
Hello Vincenzo,
Thanks so much much for your wonderful feedback in regards to your recent customer experience. We are delighted you were able to connect with Anna to assist you with your login issue. Should you have any further questions or concerns, please feel free to contact our Social Team anytime at socialsupport@efax.com.
Many Thanks, Stay safe and healthy,
EFax Support Team
From the business
eFax? Is the global leader in online fax. Send & receive faxes by email. Get a local, toll-free or international fax number. Fax from anywhere with our mobile app.
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Hello Lee,
Wow! What a truly fantastic review and we so very much appreciate you taking the time to share how wonderful Stefan was in assisting you with your account. We will most definitely let him know how appreciative you were of the service he provided. Please let us know if you have any further questions as we are always here to help. You may also reach out to our Social Team anytime at socialsupport@efax.com.
Man y Thanks. Stay safe and healthy,
EFax Support Team