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eFireplaceStore has a rating of 4.7 stars from 405 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eFireplaceStore most frequently mention customer service, fast delivery and next day. eFireplaceStore ranks 3rd among Fireplaces sites.
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Easy to find and order online. Available sizes were clearly marked
No hassle told him what we were looking for and they gave us exactly what we want. Didn't push anything else on us easy
Wonderful experience with efireplaceStorer. Ordered replacement logs which came the next day and everything was perfect.
Received expert assistance in choosing the right components to finish a complex chimney design. Products were shipped within 24 hours and received in 48 hours. Great experience
Nowadays, it is uncommon to find such superior customer service out of a company, let alone an online company. I would HIGHLY recommend this company. They helped me order parts and install them in my fireplace to get it running.
Order was processed and delivered in a timely manner. Log set was perfect for our needs and very reasonably priced. Has some interaction with tech support and it went as well as it could. Would do business with them again without reservation.
First, it was very easy to place the order. The order arrived before the estimated date of delivery… That was most welcomed!
This beautiful bronze candelabra fits perfectly in my fireplace. Can't wait to snuggle up to a good book and a beautiful fireplace!
Website was easy to follow and ordering was simple and delivery was very fast.
We needed a replacement for our indoor gas fireplace. EFireplace had exactly what we needed at a great price, with prompt delivery.
Was nicely surprised on the total kit. Was just expecting a basic support.
Very nice and very large (hard to find) fireplace rug at a very good price.
Mounted good. I had to make adapters from the 5" you folks have to 6" ducting I had. No issuers though.
Your agent gent knew his product and did not have to rely on the computer description. We also discussed alternate solutions to my fireplace pilot light blowing out by the wind. After adding a 3' section of vent pipe to the roof I also made a 1" bigger wind guard for the pilot light which corrected the problem.
Thanks eFireplace for your help
Ordered a 4 Foot diameter Fire Pit and couldn't be happier. Fire pit arrived very quickly, easy to assemble. Chose to paint it myself (3) cans of Rust oleum.
Used the website; made one call to verify something; got my answer; ordered and received promptly.
Very attractive easy to install. Looks great. In fact our installer of the fireplace wanted to know where I got it because it was better and cheaper than what they offer.
Everything from the website, making the purchase, installing the logset to enjoying the beautiful fire has been 5 star! Well worth it!
I purchased a few items from this store and was completely satisfied with the order execution and delivery time. The products arrived in excellent conditiom.
Answer: Hello Jeff, Thank you very much for your interest. I've gone through our offering and, unfortunately, the 60" units we have are priced above $3,500. The closest we have would be our 60" Vent-Free Boulevard by Empire. You can view this unit here: https://www.efireplacestore.com/emp-vflb60fp90n.html Should your application require a direct vent model, we also have these varieties available. Pricing varies by unit and then, of course, the venting is an additional price. To get the full picture, please call in to discuss all of your options with one of our certified experts at 800-203-1642 x 261. Thank you again for your interest!
Answer: Hi Carol, The best method for returning an item to us would begin with completing our return form here: https://www.efireplacestore.com/returns.html. Completing this form will provide you with a return merchandise number, the shipping address for your return and will update your order in our system so that we know to be watching for your return. But, yes, to your question, our main office is the proper place to return a Pearl mantel: 5680 E. Shelby Dr., Memphis, TN 38141. Thank you for your business. Please let us know if we can be of further assistance.
Answer: Hi Ed, Thanks so much for your interest. That's a fair question as receiving freight shipments is not, generally, a normal part of the day for most people. Yes, the customer does indeed need to be present at time of delivery. This is to not only physically receive the freight but also to inspect it and sign for it. Most freight companies will not allow their driver to simply drop the freight without the customer being present. Regarding the unloading, there are two options listed below. These are common for online sales and delivery. You can choose "curbside delivery" which is free and will have the driver bring the freight to you but the unloading is your responsibility. Often, our customers will back up their pick-up truck the rear of the delivery trailer. That way the merchandise can be off-loaded into their vehicle and they can drive it right up to the home. Alternatively, you can choose "liftgate delivery" which includes a hydraulic tailgate on the rear of the delivery truck for lowering the merchandise down to the ground. This option carries a cost of $75. Once off-loaded to the ground, moving the freight up to the home is the customer's responsibility. Regarding "hidden costs" there are none - unless a delivery appointment is made and then broken by the customer. The shipping company levies a $130 redelivery fee to have the merchandise brought back out to the customer. However, this only applies if the customer changes their mind on the delivery appointment or the delivery address after the delivery has been scheduled. In either case, at time of delivery, it is very important that the shipment be fully inspected for loss or damage prior to the shipment being signed for and received. Doing so protects you, the customer, and your investment in a new stove. Of course, please let us know if you have any additional questions at all about our policies or any of our products.
Building a hearth is like any other home construction project. It takes a lot of hard work, time, and, unfortunately, money. Well, at eFireplaceStore.com our goal is to take some of that burden off of you, the busy homeowner. We carry literally everyth...