eFireplaceStoreReviews 406

Contacted Kathy at eFireplace about the Osburn 36 wood burning insert. Was immediately issued a priced proposal with 30 day validity. After comparison shopping other brands and models we elected to proceed with eFireplace. Order placed and unit received in less than 2 weeks!

Many to choose from I found the one best for me the shipping was free took a few days I am very pleased

free shipping

I was very happy with my experience with eFireplaceStore. They answered all my questions and were able to provide the correct products for my needs.

I was having a hard time finding the correct remote for my fireplace. EFireplaceStore verified I was ordering the correct remote, responded to my questions timely, and helped me link the remote to the fireplace when I received it. They even made sure it was set to the correct temperature scale. Such great service!

Web site was VERY easy to navigate and understand.
The actual Fireplace insert was well made, complete and fairly simple to install.
It works wonderful and has a realistic, wood fire look when burning.
I am actually going to buy at least one more unit for another fireplace in our home.

Found what I needed on the website, ordered it, and received it (fireplace rack) in a couple days.

Replaced the ODS (oxygen depletion sensor) purchased from eFireplace store and the job went smoothly due to the extremely good advice from the technical support department on checking n installing the ODS!
Brett, the technician was awesome and patient!

I requested the price and availability of a firescreen. It was followed up with an email quote. The next day I received a followup phone call if I had any questions. This is extraordinary in this day and age.

Excellent. Merchandise promptly delivered and as advertised. Very satisfied.

EFireplace has made it easy to find the right parts and have them on site quickly. I would recommend their services to anyone who needs anything fireplace related!

Expert assistance, available pre and post order. Their experts patiently assisted with my questions through out the project. Providing me with confidence, in knowing the job's done correct and with the right material.

Needed 4 pieces of stove pipe to complete a project. EFireplace had the pieces in stock and the order was processed, shipped and delivered in 3 days.

Very good. Ordering was easy enough. Item came in a reasonable length of time and was in good shape!

I found exactly what I wanted at a competitive price and the shipment was incredibly fast. What more can I ask for. Will order from them again.

The eFireplaceStore rep, Mr. Jeff Power fit me into his schedule (December 14) earlier than originally expected (December 30).
He discovered a simple correction to my gas insert problem. Also brought to my attention the need for regular maintenance visits.
Marked my calendar to make that appointment late summer/early fall 2023. Yay, able to enjoy my gas insert when my family gathered for Christmas!

Easy to order, quick delivery, but hurts the wallet.

Easy to navigate website and place order. Great communication regarding shipping updates. Fast shipping.

I needed a part to install my pellet stove and you had it and shipped it quickly. Thank you

The glass doors arrived much faster than the fireplace unit itself (ordered from a different source). Good communication throughout the process.

Absolutely great experience. Instructions for installation were also great.