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EnenceReviews 181

2.9

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Enence Reviews Summary

Enence has a rating of 2.9 stars from 181 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Enence most frequently mention customer service and return label. Enence ranks 7th among Service Marketplace sites.

service
145
value
133
shipping
104
returns
69
quality
144

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France
1 review
0 helpful votes
Follow Edmund R.
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A lifesaver
February 9, 2023

I'm really impressed! I've had the opportunity to test Enence for over a week and I must say that it is really fast and accurate. This translator is awesome and it works great. This device is a lifesaver to speak and understand a foreign language. Highly recommended!

Date of experience: February 8, 2023
Denmark
1 review
0 helpful votes
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Very sleek design and easy to operate.This is great for me because I speak some Chinese and can write/read some. It's so awesome and useful although it could be improved. But thanks, Enence!

Date of experience: February 2, 2023
Germany
1 review
0 helpful votes
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Pleased with this device
January 26, 2023

Enence is truly reliable. Completely pleased with this device which has very good accuracy. Ours paid for itself when we left a backpack on a taxi in Italy and were able to communicate the situation in detail via the translator to get the backpack returned. The Enence was also useful in helping us learn the correct pronunciation - we could listen and learn in advance. Recommend!

Date of experience: January 25, 2023
California
2 reviews
9 helpful votes
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Run Forest! RUN
January 20, 2023

Very impractical translator that requires Smartphone/Blutooth/Wifi or Signal to connect to their Cloud!
Then, Very Deceitful,UnAmerican policy that requires to ship it back to LITHUANIA($60 BY USPS w/tracking) even though it came from New York State USA.
No need to say they dont want their Chinese electronic Back!
Dispute, Fight. DONT let them get away with "Smart Scam"...

Date of experience: January 20, 2023
Australia
1 review
0 helpful votes
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Grateful to Enence
December 29, 2022

This Enence translator has literally saved my life, and I've been using it every day in this country where I've been living for the past year. Thanks a lot, Enence. I'm grateful!

Date of experience: December 27, 2022
Germany
1 review
0 helpful votes
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Tried this translator and it worked well! Brought it with me in my most recent vacation and I had fun using it. Glad that it is easy to operate because I'm no tech savvy! Thumbs up for enence!

Date of experience: December 13, 2022
Japan
1 review
0 helpful votes
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I am contented with Enence's performance. I got them to help me learn different languages. It took me less than 5 mins to set it up and then it was off and running. Very helpful and efficient!

Date of experience: November 25, 2022
New York
1 review
0 helpful votes
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It's easy to use and it's able to understand voice well. Easy switch to any language preferred. I use it frequently and it has always been very convenient.

Date of experience: November 21, 2022
Australia
1 review
0 helpful votes
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Enence
November 15, 2022

Excited to test out the translator. First, I like its compact size. I downloaded the application on my phone which immediately performed an update, and then I pressed the translator button to connect the device to my phone. When I tried out the translator, it worked well with its translation. Surely, this device might be useful when traveling to a non-English speaking country.

Date of experience: November 15, 2022
Florida
1 review
7 helpful votes
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SAD EXCUSES AND NO REFUND
November 14, 2022

I bought about 6 months ago and quickly knew it would not work independent of my phone. So, I contacted what they call customer service. Bad. Days go by. Another call, days later. Finally I speak to someone who tells me how to return. It was sent from New York. BUT, I had to sent to Lithuania! Plus $20 postal fee to ship overseas. More weeks go by, I call the Enence so called customer service. Days go by. They had a record of my return but said I had to prove I returned it. I should have bought on Amazon because they make sure you get your money back. I am still waiting. They said they would call back but NO CALL! I have a picture of the envelop. Maybe some day someone will return my money.

Date of experience: November 14, 2022
Australia
1 review
0 helpful votes
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Completely pleased with this device which has very good accuracy. We were able to communicate our situation in detail via Enence when we lost our backpack during our travel and good thing it was returned. Enence was also useful in helping us learn the correct pronunciation and composition of sentences we knew we'd need - we could listen and learn in advance. Recommend!

Date of experience: November 8, 2022
Florida
1 review
0 helpful votes
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Brought Enence on our vacation and the experience was amazing! Everybody had fun using it. Looks very cool during use too. It may not be 100% accurate but the best thing about it is it is comprehensible to the person I was communicating with. It was memorable. I'd definitely bring this translator along in every trip I'll make. Quality and accuracy is proven and tested. Good job!

Date of experience: October 28, 2022
France
1 review
0 helpful votes
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Useful translator
October 19, 2022

The accuracy of Enence is great so is the number of languages available. I use it to help tutor non-English speaking adults and it has never failed me. A little tricky to use at first, but the ease of use will come in a while then it will be very easy.

Date of experience: October 18, 2022
NL
1 review
0 helpful votes
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My Review on Enence
October 15, 2022

I like the simplicity of Enence, it is of great value. This device pairs with your phone and quickly allows you to translate and communicate foreign languages. The quality playback is low, but you also get a live text response so you can read what you can't hear. Charge only gave me 2 hours of constant use and 3 days of infrequent use.

Date of experience: October 14, 2022
Australia
1 review
0 helpful votes
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Easy-to-use translator
October 4, 2022

Exactly as described, quality product! Will definitely recommend to others! As for voice? This is decent for voice as well. It works best for simple conversations but my husband thinks it misses some of the context for complex conversations. However, it gives me enough context and truly helps with communication so I'm happy with it.

Date of experience: October 4, 2022
Canada
2 reviews
0 helpful votes
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I trust this brand since I have been using this for the longest time. Always a big help in communication language barriers. I count on this all the time.

Date of experience: September 29, 2022
Norway
1 review
0 helpful votes
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Intuitive device
September 26, 2022

This Enence translator device recognizes the spoken words very quickly and the desired translation is delivered promptly and this device is surely intuitive. I am happy with this product.

Date of experience: September 26, 2022
MD
1 review
0 helpful votes
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Perfect gift
September 22, 2022

Got this perfect and amazing gift from my sister. Used this a couple of time in my travels. I can recommend this to anyone who has limitations in communicating to different languages. Perfect gift

Date of experience: September 21, 2022
Bulgaria
11 reviews
61 helpful votes
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New phone Android 12.0 Mobile Tablet Smart Phone.
I have downlowded the Muama Enence app on to the phone.
This contected the same as the old phone with bluetooth.
But when the silver device is used by pressing me nothing happens so when you press the green speaker sign shown on the phone it speakes through the silver device and the only other way the other person can speak back is by pressing the red speaker symbol on the phone.
The silver enence device button me and other button for other person just do not conect which is the same as with the old androids. 8 months trying to get it work with customer service since the programe update which stoped it working video sent to Customer service rep after buying a new android 12 but still same problems as does not work as the sales vidis show.
Friday I phoned the USa telephone and had a lengthly chat with a person about the situation and explaining exacly the the issue is stems from the updating apps in January and where Customer service rep in May emailed after recieving the replacement from April this now need Android 10 or 11 or higher to now work. So I bought a Android 12 which arrived after customs dela 14 days ago only to find the exact same problems that the enence silver device buttons do not allow translations, only the android green button detects voice then the spech is audio from the silver device all of which is shown in the vidio maid and supplied to you and still no answers. https://youtu.be/FCFz3SRczaE

Date of experience: September 20, 2022
Texas
1 review
0 helpful votes
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Thumbs up to this
September 19, 2022

Bought this as birthday gift for my spouse who is always out on business travels. He already used it a couple of times and so far he said he is satisfied. Says it's easy to use. Thumbs up to this.

Date of experience: September 19, 2022