Enterprise Rent-A-CarReviews 4,898

Had car rented Lafayette airport 8-2. Was supposed to be open till ten. Got in at nine all closed up. Had five people took cab to hotel. No one answers at customer service. Called next morning said reservation was honored and could pick up car. Went 25 miles to airport and was told car was rented out. I had it paid in full. I said how in the hell could you rent it out when you werent open, i had it paid in full, and they just told me i could pick it up. The real friendly, yuck, yuck, woman behind counter basically told me to screw myself and they are all rented out. I have delt with a lot of companies in my days, but i have never, and i mean never have delt with such a rude, dishonest, and incompetent company in all my 63 years. Please do not wvan attempt to to business with this so called company. You WILL be sorry!

Yesterday, I reserved a car and I tried to contact the loca office today for either pick up or delivery. For 3 hours I tried and nothing. I called Enterprise headquarters and the first time transferred me but didn't pick up. Called again and the second rep was awful without any choices. Asked for customer elevation who called the office and said nobody could drop off the car and couldn't get picked up. Hardly any drivers to cal Lyft so I took an early ride. They couldn't manually enter my credit card that I lost and capital sent me all the information through Apple Pay. The pad didn't have the capability to manually enter the number. Had to use my debit card. Absolutely horrendous service. The. Here comes the car with disgusting cigarette smoke. Told me he didn't have any cars so I said I'll wait since I was early. Finally did get a car. Was it the employee at the office fault? NO! It's whomever is the greedy jerk who leaves one employee to do every and still have the same amount of work for that young man to do (Zach). Shame on corporate and it's not COVID because lack of employees. I was rude to Zach and it wasn't his fault he is by himself. Shame on you Enterprise!

We made reservations thru the website and reserved a car. Then, we got a call a few hours later that the reservation was canceled because the car was not available at the chosen location. When we asked if other Enterprise locations had a car available, we were directed to look on-line because the locally owned Enterprise rentals do not assist customers find a car with a competing locally owned Enterprise office. Never once was the "we will pick you up" offered - when it was requested it was like a huge imposition to the clerk on the phone.

Bottomline: chose a competitor - this company is not family friendly like the commercials try to portray.

I had a reservation made 5 hours in advance, drove 45 minutes from Shawnee to Oklahoma city/ will rogers airport to pick up vehicle. Stood in a line outside in the heat and when it was finally my turn, the woman told me they weren't honoring any bookings made that morning because they had overbooked. When I told her that I had a confirmation from 5 hours she replied " reservations are not a guarantee" I asked isn't that what the word "confirmation" means and she said not here. I then went inside to avis and they saved the day. Up until now, I used enterprise exclusively, but after this, regardless of price I will never use enterprise. One more thing: Not a call, email or text letting me know that they could not honor my confirmed rental. How rude

I received so many different responses from the employees. I was promised the fact that I would have no problems getting a car with a navigation system since the cars are new. When I arrived for the pickup, I was told that their cars do not have navigation systems because they don't purchase top of the line cars. I was given a quickie instruction class with little info. Then I put the car key in my pocket, not realizing that it fell out onto the car seat. I locked the car and there was no bell, whistle or warning. Bottom line, I had to get a locksmith. When I complained about it the employee said they would alert customers from no on. A little late for me. Then I was told that I could park the car after five in their lot for free. When I called on the day I was driving home they told me that they changed the rule because of Covid and that I would not be able to park the car in the garage.
I received so much misinformation from employees. It was a trying experience, so bad that I would not use them again.

I'd like to applaud Andrew at your Forest Park, Il location on Roosevelt Rd... my Mom rented a vehicle drove to Memphis, TN in a rental that had a light come on the dashboard on the highway and an awkward noise coming from the rear of the vehicle. Made several attempts to reach an enterprise in TN being told they had no other vehicles to trade. Andrew worked his magic got her in another vehicle for her trip back to Illinois and made a follow-up call to make sure she was ok. Please consider him for any up coming promotions. He's Awesome!

My family was going on a vacation and made a reservation for a vehicle at the Indian Trail NC location that fit my budget and need. I received a call from Hanna at 4:50 pm saying that they are overbooked on that vehicle and to call back to see what they can do. I tried calling back at 5:02 and got the "office is closed, we reopen at 8:00". I called back at 8:12 am and Hanna confirmed that she was over booked. I asked Hanna if she had other vehicles that would work for me and Hanna said yes, but you have to pay the higher price. I said your system allowed me to book the vehicle at the price I wanted and now you are not willing to fix this problem that your company created. She said no, you have to pay the high price because I want to be fair to others. How is this fair to me! Hanna was not willing to help, not willing to honor her companies confirmation on the vehicle. Enterprise picks you up and take you to the cleaners! I will never use them AGAIN!

I returned a vehicle on 7/6/2020 and noticed I had forgotten a phone charger in the vehicle. I called and spoke to a representative, who told me that it was found and I could pick it up when convenient. Today I realized something else had most likely been left under the seat, a water proof fanny pack. I called again and was told that the item was also found by the cleaning crew but that it had been thrown away. Why is it that I have to call and name every item that was found in the returned car? Why is that my belongings are being arbitrarily thrown away and given an "awe shucks too bad" as a response? It is extremely unprofessional to, not call when an item is found, but to also hold onto my belongings when I'm there in person if the items were found in the same vehicle. And then finally after needing me to contact the agency again to tell me that they were thrown away.

Me, my 9 year old daughter, and my husband were all in Daytona FL. We missed our flight so had to figure out a way home (we needed to get to St. Louis MO). We ended up getting a different flight to Edwardsville IN. So a good 2-3 hours from home. We needed to rent a car. So we called at ONE in the afternoon to ask if we could rent a car when we landed in IN. They told us, "no, absolutely not. We close at 7. Let me check Alamo or national. No, we are all closed". We get off the plane at 830 and enterprise is completely lit up with two girls sitting there. As we are standing there like wtf, another man said the same exact thing happened to him. Same story and everything. So one of the girls asked if we needed a car and I AM DUMBFOUNDED! Excuse me! We called 7 hours ago. We had to have friends drive 3 hours to come pick us up instead. This is all absolutely ridiculous.

I had a flat tire 6 hours after I picked up the vehicle. I was on the ohio turnpike so the rental company was unable to get Triple A to fix the flat because the turnpikes are a private interstate and they would be fine or I would have to pay for a private tow company. I had to change it myself or wait 90mins for a tow company to show up and I'd also have to pay the bill. It was 4 am in the morning and there wasn't much of a shoulder it was very dangerous. I called enterprise to get another car and was told that I couldn't and I wouldn't be able to get a tire. I called back finally got ahold of a person who wanted to help they told me there was nothing they could do until a enterprise opened at 9am and it was about an hour away. So I ended up sleeping in a parking lot until 8am for about five hours. I drove an hour on a donut i made it to a enterprise they told me to go to a tire shop. Two hours later I got a tire and then enterprise charged me a 50 dollar service fee. I spent 400 dollars on this rental. I'll never use enterprise again

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Gretchen diaz
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Gretchen diaz
1 review
1 star: Bad
Updated just now
Worst service ever
1. Called to schedule for them to pick me up, and their phone lines aren't working (for days) and tried contacting them through Facebook and didn't help.
2. Arrive on time to pick up my rental and car is not ready. Needed to wait 30 mins for oil change and car wash as there was no other "premium" car available. But I was in a hurry so I took a cheaper car.
3. I told the employee the car was dirty, but he said is only dirty on the outside because it was parked under a tree. Offered to give it a quick wash, but I decline because I was in a hurry.
4. On my way home realized the car is diry on the inside as well, even trash on back seats.
5. Go back, they don't care and only answer is to give me the car that I reserved from the beginning. And that's it.
6. Employees wear masks at all times, but are handing unclean cars to clients and their family during this Pandemic. Makes zero sense.