Epson AmericaReviews 44

I was in the middle of a project and ran out of ink in one of the EPSON cartridges so everything came to a halt. Went online to this company and ordered several cartridges (totaling about $100 +/-), and when about to pay for it all, the section for entering the "gift code" presented. I clicked on the area itself and a whole list of applicable codes for use popped up, all showing for 2 day shipping on 1 or more ink cartridges! So I entered the code, as it was the "April Special", as was indicated. That was April 3rd. On the 5th, nothing arrived. The 6th: again nothing. So I looked at my email, and there was an email from Epson stating my order had been shipped on ***APRIL 5th*** and would arrive on ***APRIL 11th***! I was SEETHING, and sent an email to Epson reminding them I had entered the code for 2 DAY SHIPPING! And that I was beyond angry and annoyed with their shoddy business practices. Their response was to say they would have someone call me. Crickets. I've heard from no one. I sent another email telling them that if they would care to next day-AIR my order to me, that would be greatly appreciated. If not, I would be contacting the BBB, and filing complaints on social networks to reach as many people as possible. Again they said they would have someone call. Again, crickets... no call has been received. So I am filing my complaints and warning people to stay AWAY from EPSON... THEY. DON'T. CARE. ABOUT. THE. CUSTOMERS. All they want is your money, and they don't live up to their responsibilities. I will NEVER own another EPSON product, and they have lost me as a customer... THEIR LOSS... because I am one helluva customer, once you have me!

To quality! A little slow receiving info. From my computer, but the speed that it prints makes up for that! Would highly recommend this scanner/printer for any home or small business! Dale

Hi, I have an Epson Workforce series printer. Today, I received updates from Epson to install. The printer was working fine; however after the updates, I could not print. I was informed that there was not a print cartridge installed. So I replaced all 4 and guess what, still no printing. I called the company who informed me that I needed to show proof that I purchased the printer (huh), proof that I purchased the ink (double huh) and send them money to fix this. I have a feeling this is a scam and was informed that since I purchased this cheap, what "should I expect." I told them that I expected a working printer after the updates and that I will not be sending them this. Instead, they need to fix what they broke, locally here in Michigan. Please do not buy Epson printers or equipment, I had to give them a 1 star because I could not give them 0. I have to print out sensitive material for a client tomorrow and will not be able to. Please DO NOT BUY EPSON. THEY SCAMMED ME OUT OF OVER 100$ WHEN I PURCHASED THE PRINTER AND THEY SENT ME THE INK.

I was excited to purchase an Epson printer. However I have run into some issues.

I purchased the printer at Wal Mart on 11/28/22.

The box indicated was a model 2803.
Serial # XAKL*******.
It was packaged as a new machine.

Opening the box at home reveled something different than the box it came in.
It was a model 2702.
Serial # X6ND*******.

I tried to return it to Wal Mart, but they declined the return because the serial number on the
Box was different than the one on the machine. The Manager of the electronics department said it
Was used.

The printer was loaded with ink and there was no instruction book enclosed. I tried to use it as Wal Mart
Declined the return. It appears to be a used printer.

Since the return was declined I tried to use the printer. It did not print correctly. After many tries with your customer service personnel and following their instructions I cannot get it to print correctly. Lines are
Still missing when I run a print test or try to print a document. The last contact with your customer service
Personnel was on 12/8/22. Reference # 221 208 001 991.

I am now out $259. Evidently I have been scammed. I need you folks to make it right. Also I do not plan to drive to your nearest service center which is 150 miles away. Either refund my $ 250 or send me the right printer

I like to share my experience about Epson customer service. It's about my recent black ink cartridge purchase. The issue is the new cartridge has a grainy print quality. Customer service transferred me to technical support even though I asked for their returns department. I clearly explained to technical support the issue is with the black cartridge. That didn't matter to them. They insisted I performed a printer test for head setup and cleaning; downloaded on my printer by them. So, I did. This is where the crap started to happen. Because I performed the test, I could not get a replacement for the black ink cartridge. Then upon several attempts to call back hoping to get the returns department, I was told my printer is out of warranty by technical support. It was excuse after excuse to not refund or replace the cartridge. Upon my final call back, I get the returns department. She couldn't offer a replacement, since technical support flagged it for a printer issue. My printer worked good before replacing the black cartridge. Epson is willing to take your money and does not stand behind their guarantee. They are fraudulent in their business ways. Long and short of it, I won't be able to get those 3 hours back in my life!

Had issues with my Epson printer clearing its print heads after printing only 202 pages on the printer. After searching for a contact number for Epson, I finally got someone on the phone, and there was a clear communication issue. I wasted tons of ink and hours of my time trying to resolve the issue. Epson offered no solutions, and I was told they could not help me. Complete waste of my money and time.

The WORST Customer service Company ever...My company will NEVER BUY from them ever again...
Their products stop working after a few months and they NEVER REPLACE them with a new ones!
PLEASE DO NOT BUY from EPSON!

Epson did an update so that it will not take replacement ink cartridges, it will only take the epson brand. Those FN things are $60 vs the no-name brand at $32. I finally ran out and not paying $60 for their ink. I found canon printer on sale for $49 with the ink. $11 cheaper than epson ink cartridges. So better to just replace the whole thing for cheaper especially when u have to buy ink again in a month or two. I have bought the no-name brand spent the $32 on it and it will not take it. So now im out $32 also cause store wont take it back cause its used now. DO NOT BUY EPSON ANYTHING.

Bought an Epson ink cartridge(black and color). Used my printer very little, 15 days later black ink cartridge stopped working. Phoned for a product replacement. (Just the black ink cartridge). Got the run around from customer service. They referred me to technical support but of course they never answer their phone. Contacted customer support again. Same song and dance. I will no longer buy anything from this company. Their customer support center is #%#*. Dwayne.

I have purchased a total of seven Ink Jet printers from Epson - The way they treated me was criminal - My wife bought me a new printer for Christmas - It arrived damaged by the shipper - Epson sent a second one - It arrived and didn't work - We bought and paid for a NEW printer - The third printer they sent was refurbished - I refused to accept it - It took the Attorney General's Office for the State of New Hampshire over seven months to get Epson to return my wife's money - Epson has the worst Customer Service of any company in North America - Buy a Canon printer like I did - Over the years I spent over $1,600 dollars on Epson printers and supplies - DO NOT DO BUSINESS WITH EPSON!

I called Epson this morning because my printer did not print. They told me to clean the print heads and then do a test. It still did not print. The test showed all the colors printed well but the black didn't. They still had me change 2 of the 3 colored print cartridges but it did not help at all. When I finished the unsuccessful procedure they had suggested, I checked the ink level in the printer. It showed that none of the inks were anywhere near full- not even 3/4 full. They were about 20%; 30%; 40%; 55%; and 60%. That is with 4 new Epson cartridges installed this morning and no print jobs done other than the test which is tiny.

I never leave reviews, but I felt compelled to write something and warn people here. Whatever you do, don't order from their online website. I ordered about a month ago and they printed my shipping label promptly... only to have it sit in the warehouse. I'm not even sure if the order even exists or if they just printed a random shipping label to trick me into believing it went out. I was told that they understood my concern and empathized with me... but that it had been shipped. I honestly believe that the customer service rep was just reading a script and had no idea what she was even saying. I'll just have to do a charge back with my bank -- stay FAR away and order with staples or a dealer.

Bought a large format printer that arrived defective. Company is refusing to replace it because it's "too big", and they keep telling me to try setting that I already have and they clearly don't fix the problem. Customer service people are not keeping their communication up, and just ghosting me after telling me that they'll call back or email me. After spending thousands of dollars with them, I thought I'd at least get some sort of resolution, but at this point I just feel scammed out of my money by a giant corporate monster that has zero accountability for their defective products. Absolutely don't recommend doing business with them.
In the photos you can see that the printer randomly stains my photos with red tint, and there's absolutely no rhyme or reason to it, and absolutely no way to fix it from my side.

Within 1 month the WF-4833 printer began pulling multiple pages from the paper tray when printing or copying. It now does it consistently. I contacted Epson and followed all their test procedures after which they determined it needed to be replaced. I sent them the receipt for the purchase and the serial number. They replied saying that the serial number indicated it was not purchased from an Epson Dealer, therefore there was no warranty. Period. No more discussion.
I purchased this on Amazon from a seller called Wintshop. When I contacted them about this, they replied that I was no longer within the 30 day return window, therefore they would do nothing. This was day 35 after the purchase. I am out of luck, stuck with a printer that 100% of the time does not function. The product is poor and Epson as a company is poor as well. They honestly expected me to research who I was buying the product from and somehow confirm that buying from them would not void the manufacturers warranty. This was a new, unopened box purchase on Amazon. Beware.

Do NOT invest your hard-earned money with any Epson product. They are easily the most frustrating and ethically bankrupt company you could imagine dealing with. We're on our second 5040UB projector which is now suffering from the same malfunction as the first. When they replaced the original one, we were given a refurbished unit which has now failed. Numerous calls to Customer Resolution have yielded zero results. Worse yet, I forwarded official Letters Of Inquiry to their CEO, Keith Kratzberg as well as a Senior VP and weren't even provided the courtesy of a response! Sorry, but as a journalist and consumer advocate for over thirty years, I've never been slighted in such a way. And here's the kicker: I spent hours doing my homework, including interviews with five different Epson Home Theater Dealers. The feedback was eerily similar and entirely disconcerting. The takeaway was that, if your projector actually lasts through the end of its two year warranty, you've done well. Yes. That's what I was told, over and over. A disposable $30 toaster? I get it. A disposable $3000 projector? That's a crime. Again, don't do business with this company. In fact, don't walk away from their products... RUN!

I was denied a price adjustment on a projector that went down in price a week after I bought it. Beware of their business practices.

Bought 4 epson FX-890II-N and 2 DFX-9500 printers in 10/2019, all advertised with 3 years warranty.
Tried to get FX-890IIN serviced on 04/07/2021, their web site claimed it is out of warranty? They don't seemed to honor it? Bought them directly from epson and provided their order #.
So far no cooperation, been in business since 1985, guessed I will have to recommend Okidata?
Such sad company...

DO NOT EXPECT EPSON TO BACK THEIR PRODUCTS...

I have an Epson WF-4740 Workforce Pro machine that has a failed scanner function. This device is just over a year old and I have used the scanner function sparingly, it is used mostly for printing an copying. When the scanner function stopped working, I called Epson support and was told that it is a hardware issue with the machine. I was told that since I was just out of warranty that I would have pay big bucks to get it fixed - that I may want to consider just buying a new one because that would be cheaper. Way to go Epson! It's a problem created by you and yet you refuse to make good on it. This will undoubtedly be the only Epson printer I ever buy! I highly recommend buyers to stay away from not only this model, but Epson overall. What good is a company that won't fix a problem created by them?! You want to charge me to fix your malfunction?! Goodbye!