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From the business
Equipmentfacts is an American company that gives auctioneers a simple, cost-effective platform for simulcasting live, on-site equipment auctions to an international audience of bidders. Backed by Machinery Trader, TractorHouse, Truck Paper, and other leading marketplaces, the Equipmentfacts online auction solution offers an industry-specific bidding system that reaches customers actively seeking to bid online for new and used heavy machinery, agricultural equipment, trucks, trailers, attachments, and similar assets.
How Equipmentfacts Works
Auction listings appear on the Equipmentfacts.com website with photos, specifications, descriptions, and videos. The searchable, user-friendly site lets potential bidders contact sellers via phone, email, video chat, and popular apps such as WhatsApp and Facebook Messenger. Equipmentfacts staff will handle many of the most time-consuming aspects of bidder management on auction day, including uploading the sales day catalog, managing bidder registra...
Equipmentfacts Reviews Summary
The company generally enjoys a positive reputation for its user-friendly online auction platform and efficient customer service, with many customers expressing satisfaction with their bidding experiences and prompt assistance when issues arise. However, several concerns have emerged, including frustrations with bid discrepancies, lack of acknowledgment for pre-bids, and occasional technical difficulties that hinder the bidding process. Customers also noted issues with communication and billing accuracy, particularly regarding buyer premiums. Overall, while the company demonstrates strengths in customer support and auction execution, addressing these recurring concerns could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The process was easy and convenient. I look forward to using this platform again.
Normal bidding was fine. When there were "lots with choice" it is very difficult for internet bidders to get the attention of the auctioneer and get a choice for a lot item.
This problem,may not have a solution but it does exist.
Thank you for your good work.
Thanks for the feedback and bidding with Equipment Facts.
Very easy to work with. Clear pictures and good information provided.
Great to hear, thanks for bidding!
Items that I won on auction were given to someone else, where as if I bid by mistake on an item, I was forced to buy it.
Worked very well. Very responsive bidding experience.
Thanks for bidding with us, appreciate the feedback
Simple to follow and easy to bid. You can leave and return with out rejoining web sight.
Appreciate you bidding with us, thanks for the feedback
Great to hear, thanks for choosing to bid with Equipment Facts.
AUCTION RAN VERY FAST AND SMOOTH. I WAS ABLE TO PURCHASE WHAT I WAS LOOKING FOR AT A FAIR PRICE. EASY TO USE ONLINE AUCTION AT HOME.
Congrats on the purchase, thanks for bidding with us!
First time using your service, they had a few connection issues on the auctions end... but it all worked out great.
Great to hear!
Only thing I didn't like was the option to say "I'm Done"... I accidentally hit it and fortunately I was the last bidder. But Overall it was a Great Experience! And I won't hesitate to use this site in future...Thank You EF
Thanks for the feedback!
Was really easy to bid, definitely will be buying here more.
Great to hear, appreciate the feedback
Much easier to monitor and bid on line than in past.
Great to hear Jeff, thank you for being a loyal bidder on Equipmentfacts!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the feedback and bidding with Equipment Facts!