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From the business
Equipmentfacts is an American company that gives auctioneers a simple, cost-effective platform for simulcasting live, on-site equipment auctions to an international audience of bidders. Backed by Machinery Trader, TractorHouse, Truck Paper, and other leading marketplaces, the Equipmentfacts online auction solution offers an industry-specific bidding system that reaches customers actively seeking to bid online for new and used heavy machinery, agricultural equipment, trucks, trailers, attachments, and similar assets.
How Equipmentfacts Works
Auction listings appear on the Equipmentfacts.com website with photos, specifications, descriptions, and videos. The searchable, user-friendly site lets potential bidders contact sellers via phone, email, video chat, and popular apps such as WhatsApp and Facebook Messenger. Equipmentfacts staff will handle many of the most time-consuming aspects of bidder management on auction day, including uploading the sales day catalog, managing bidder registra...
Equipmentfacts Reviews Summary
The company generally enjoys a positive reputation for its user-friendly online auction platform and efficient customer service, with many customers expressing satisfaction with their bidding experiences and prompt assistance when issues arise. However, several concerns have emerged, including frustrations with bid discrepancies, lack of acknowledgment for pre-bids, and occasional technical difficulties that hinder the bidding process. Customers also noted issues with communication and billing accuracy, particularly regarding buyer premiums. Overall, while the company demonstrates strengths in customer support and auction execution, addressing these recurring concerns could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Not sure how to explain this but during the auction, when the auctioneer was allowing bidders to buy a unit at the price listed when there were multiple units, there was always a delay so by the time the buy it window opened, all units were sold. To hear that an extra unit was sold to proxibid, or Kraftbid, when the equipment facts buy it box wasn't even available was frustrating. Multiple unit sales allowing the high bidder to take them all is damn frustrating. They should have to sell each item, not let a single high bidder buy them all. Also when the bidding starts, I shouldn't have to wait to place a bid until most of the bidding is done. I guess the only remedy is to show up to the auction location and save the internet bidder fee. There is a price to be paid by bidding from the office... but will I actually go, probably not.
This was my 1st experience auctioning at Equipmentfacts and the experience was phenomenal... no issues... quick response times... courteous coustomer service that took time to answer any questions that I had all the way through the whole process... I recommend anyone that's looking to do auction business to come here!
Hi James, thank you so much for sharing your first auction experience with us! We're thrilled to hear everything went smoothly and that our team could support you along the way. We're here whenever you decide to auction again!
This is a very well run and organized auction. The on line bidding is fast and reliable! The on screen version has zero lag time. Will continue to use this platform!
Michael, thank you for your kind words and for recognizing the accuracy and efficiency of our online bidding platform. It’s wonderful to hear that your experience went smoothly and we truly appreciate your trust — we look forward to seeing you at future events!
Five Star Auctions purposely hid the problems with the tractor I bought. It had numerous codes which were not disclosed. The image of the dashboard was taken so that the "!" engine warning light can't be seen. The rear PTO doesn't work, numerous faults. I will never buy from them again.
Steve, we sincerely regret that your experience did not meet expectations and take your concerns seriously. Our aim is always to provide clear and honest information, and we would appreciate the opportunity to discuss this further and find a fair resolution. Your feedback is invaluable as we strive to improve transparency for all customers.
Bid on an excavator in the Ritchason Auction and won. No mention of reserve from the consignor until after I win the bid. Then the consignor declined and I assume went back to lower bidder and bid him up.
Maybe I missed the reserve was assumef, but feel like I was played.
I was an online buyer. It was surprising easy. The auctioneer was very easy to understand and quite tentative of the online bids as well as those onsite if they were bidding on the same lot number.
Pickup was easy. Would do it again if I find something I'm interested in.
Thanks so much for sharing your experience, Randy. We're glad the auction process was smooth and that pickup went without a hitch. We'd be happy to welcome you back anytime you find another item that catches your eye!
My experience was great.The only issue I had was the sound, and I don't know if that might be, my laptop haven't been able to check that out.But in the past, it's been a lot louder, so I don't know.
Thank you, Bill, for your wonderful feedback and for sharing your experience with us. We're glad to hear you had a great time and appreciate your understanding regarding the audio—it's something we pride ourselves on, so we’ll certainly look into this matter to better prepare equipment for future events. Your input means a lot, and we look forward to seeing you again soon.
I bid and won on an online auction for a machine that was listed as loaded with low hours only to find out the operating system had been deleted to eliminate the DEF exhaust additive. Should have been disclosed and I think the PA auction house may be getting a letter from my attorney. Very very disappointed. When I received the machine there was a sign on the window so folks at the auction could see that the DEF was deleted but there was no notice to online participants.
Matthew, thank you for bringing this to our attention—transparency is very important to us, and we’re sorry the listing did not meet your expectations. We appreciate your feedback greatly and will review how information is displayed to ensure all bidders have the full picture upfront. Please reach out to the seller directly to work toward a resolution.
It was pretty good and it all worked like it's supposed to.
Thanks so much for sharing your thoughts, Daniel! We’re really glad everything went smoothly and met your expectations.
Have bid several times via EquipmentFacts. Most have been very acceptable experiences.
If I have one complaint it is that, I have not recieved a notification that my bid was sucessful during the auction process. Have had to wait until the auction has invoiced me untill know for sure.
Thank you for the feedback, Robert!
Very pleased. Online bidding was fast and easy. Bought 1 lot and bid on several others. Have bought from EF in the past and will in the future.
David, thank you for your thoughtful feedback and continued trust in our service. We’re glad to hear that the bidding process was smooth and look forward to seeing you again!
This was my first time in one of your auctions. I joined it last minute by registering the day before after seeing an item on Crane Trader. The links on the auction web took me to your system to register. I wasn't hopeful that I would be able to register as I had tried to enter a JJ Kane auction for the same item a month ago but was unsuccessful as a Canadian to register without a US zip code. I was the winning bid on the item and would recommend your platform.
Thank you so much, Jeff, for choosing our auction and sharing your positive experience. We truly appreciate your feedback and are delighted to hear you were successful and felt encouraged to participate. We look forward to serving you again at upcoming auctions!
The Equipment Facts platform is easy to use although in a multi ring live auction sale it can be difficult to monitor items even when you use the Watch feature. Better descriptions of items by the auctioneers would be extremely helpful. All in all, I like using EF and will continue to.
Thanks Gale! We'll let the sellers know.
The bidding process was fairly simple. There were a number of auction sites which had the equipment that I was looking for. I was able to locate one and was successful in making a purchase.
Thanks, Kenneth!
I had 2 pre bid offer to yesterday auction and first item I pre-bidded on was never recognized at auction site. Therefore I missed out on first item. On my second bid was recognized and my bid was successful
Thanks for the feedback! Unfortunately, the auctioneer has to take the bid to complete any sale.
Great online platform. Asked a question about an item prior to it selling but never got a response. Was asking if an upcoming item had a title or not. Didn't bid because I never received an answer.
Thanks for the feedback! That would up to the seller to provide. If they don't provide, then don't bid.
Worst run sale I have ever been on. Kept loosing the auction and went to auction in progress. Your lot numbers did not match actual lot number. When called tech line was not helpful at all. They kept blaming the people at Triple H. Your service is a damn joke. Bob
Thanks, for the feedback. We'll let the seller know, they are responsible for the auction and the connection. Unfortunately some rural connections are as good as they can be and have some connection issues.
Your audio kept going off. For the amount of money you charge that is bull shit. And unacceptable to me.
I was sighed up for text alerts on my liked items…. After receiving an alert I would go to page as quick as I could and try to bid but the item would be sold already, and like the brush mowers,
Hi David, thank you for sharing your experience. I understand how frustrating it can be receiving alerts only to find items already sold, and we’re continually working to improve timing so you have the best chance to bid. We appreciate your feedback and hope your next auction experience exceeds your expectations.
First time I actually won a bid! Love the auctions! Now that I won, what is next. I know it said I will be invoiced…. How soon does that happen? My banks are closed and I'm still waiting for the rest of my money to transfer to my account.
Thanks in advance!
Happy Turkey Day!
Thank you, Randy
5135057323…. Awesome! FYI i bought the white truck with the red stripier on the bottom
The auction itself went well, but to be charged 10% on a $95,000 piece of an equipment is nothing short of criminal. Without a buyer, nothing sells, yet we are penalized with outrageous buyer's fees. Unless you are willing to negotiate down this unacceptable percentage rate, needless to say we will NEVER use your on line auction services again.
Fool me once, shame on you
Fool me twice, shame on me
Thanks for the feedback, Dan. We have no control over buyer premiums, the seller controls every penny of that. Each seller is different so I wouldn't lump them all together, as they charge many different rates.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Cullen, thank you for sharing your detailed experience and concerns. Unfortunately, some sellers choose to use multiple bidding platforms and they control what bidding they allow.