Escrow.comReviews 2,223

Escrow.com is the worst company I've ever to do business with. Stay away from this company. I've a lot of sales as a result of the incompetence of this useless company. The management does not care about their customers. Feedback means nothing to them. I don't see this company lasting another 10 years before it's disrupted by a company with better service. Some of the customer support reps do their best to help but the management is a mess.

Take for instance, escrow.com does not accept "ACH" transaction but they never informed their customers about it. What normally happens is that they accept the payment and later refund money back to the buyer thereby wasting a lot of day in the process. I will not advise my enemy to do business with this company.

Stay away from this company.

Ever since freelancer bought this company. Things have changed drastically. Ive been having terrible experiences left and right nothing goes smooth any more payments are held way to long and sometimes becomes a deal killer. I have been recently fighting with them to get paid on one of my transactions for over a week they lied and said the sent out the wire. But they haven't. Theres vetter services to use out there that will treat the customers like they should this company is not one of them. Im not using them again!

Everything about dealing with this site has been problematic. Instead of working to produce a smooth transaction, they do all that they can to destroy relations between buyers and sellers. Their support staff finally admitted that they are located in Argentina, not the US - and they will not let you speak with the incompetents charged with verifying the ID of the parties to the transaction wherever in the world they might be. This site is expensive, disruptive, and customer hostile. Their offshore support increases the risk of identity abuse. My opinion... Stay away!

I sold a domain name for around $1500 using Escrow.com's concierge service, for an extra $100 fee. Several times Escrow.com suggested how to deal with misleading or incomplete info from my domain registrar, and they issued many helpful frequent status emails regarding the domain transfer process. Make sure you follow instructions well and make sure your name, phone number and email match where important. Once I established the initial authorization to transfer my domain, Escrow.com did all the transfer details, and promptly issued me my ACH payment. Both buyer and seller both need to be motivated and attentive in order to deal with their part of the work. The people at Escrow.com were competent, prompt, helpful, professional and pleasant. I feel this went very well... Thanks.

I have been an escrow.com customer for many years. I am no longer a customer... all because of a $20 "dispute" or, more accurately, theft.

As a domain name seller, I've always chosen to have a check sent to me by escrow.com. This was always free.

In a transaction I started about two weeks ago, I again chose that a check be sent to me. There was no mention anywhere on the site that any fee would apply. (*just checked their site today and the $20 fee for check payment is indicated).

When I got my closing statement, I saw that I was being charged a $20 "disbursement" fee. I asked about this and they sent me an email explaining this was for an international wire transfer fee.

Of course I did not ask for an international wire transfer! I told them I always requested a check be sent to me and this was always free.

To make a long sorry story short, I was told they no longer send out free checks... that there is now a $20 fee and the only way to get payment that's free is through ACH. Of course I told them if I had been informed of this, I would have chosen ACH.

I told them the $20 check fee (their new policy) was not indicated on there site when I set up my transaction. They basically told me "tough luck" that is how it is now and can't do anything about it. I answered how can you charge me the $20 without giving me notice? An after-the-fact fee? They gave me many excuses but would not correct the problem.

There are many good escrow services out there. I will not work with a company that in effect stole $20 from me. Penny wise and pound foolish.

I recently sold a domain name using escrow.com's concierge service. The seller wired payment to escrow.com and I transferred the domain to them directly. Within a matter of minutes the transaction was completed and escrow.com wired the funds to me. I imagined the process would be long and tedious but the entire transaction was completed in less than 48 hours. The concierge team went above and beyond as well. Even after business hours they contact both myself and the buyer and walked us through the process painlessly. I can't imagine a transaction of such a high ticket item going more smoothly. Excellent work!

I have been using Escrow.com for nearly 15 years and have been very pleased with their service. I also have to say that when Escrow.com was sold to the new owners about a year ago I would have given them a 1 Star rating. Their service during their transition period as the new owner was problematic to say the least. I have been self-employed almost all my life so I can also understand the problems in transition of a new business or service. Right now I give them 5 Stars as they are hitting on all cylinders. I'm also starting a new website DomainNamesRus.com which will be up and running by mid July -2017. We will have about 2,000 premium domains for sale and Escrow.com will be handling the Escrow on all Sales. You better be glad that Escrow.com is out their as it would worry me greatly if they was not an Escrow.com to go too. Thanks for listening... David Webb

This useless website getting $38 Extra for Instant payment., My client make payment first time and failed, he make again and failed(but payment debit on the card, they told 'The authorized funds will automatically drop back into your balance')., any finally make payment third time on Friday night., but their technical team won't work on weekends., so they only can secure payment by Monday., Mean while my client change his mind and cancel the transaction. What an excellent service. Stupid peoples. I'm stupid looser.

Money? I have an issue or actually I want to prevent to have big troubles.
I have a lender and he's asking a 5% interest rates, if I give him 10% cash down. He said with address of my home I own.
He told me with escrow.com I have to accept both side of the transaction. I have to accept. Is it true? I will have the money when i signed the contract and accept the terms so both of parties will get the trasnfer of the money at the same time? Do you think it's true?