ExpediaReviews 1,613

They kept pre-paid hotel monies after a job cancelled and I had cancel a reservation. They blamed Hilton. Because I'm friendly with the manager of the specific Hilton I had booked I was able to discover that Hilton, in fact, does not keep monies from cancellations, that it's Expedia. Expedia lied, blaming Hilton, and I'm out $500. They are scandalous. Customer support is almost non-existent, almost impossible to get a phone # for and their browser-bot is useless at problem solving. FTC needs to investigate their unethical practices.

I booked a package (flight and stay package and another stay at different city with Travel Protection Plan). After 30 min, I was searching the hotel website when I realized that their rates are $240 cheaper than Expedia. So I called Expedia customer care to cancel my hotel stay booking only. The Rep. Told me that I don't have travel Protection Plan and send me an email with cancelation ( how weird when I called to cancel my stay now my TPP is also canceled). Then the Rep. Told me that the hotel is Non-refundable and I would not be able to cancel. So I told him to leave everything with no change and finished the conversation. The next day I got an email that my flight was canceled, I got on the phone again with Expedia customer care and told me the cancelation came from me and not from Expedia or the airline! Not only was he rude but interrupt me every time I tried to an explanation from him. My only option I was told is to rebook the flight at a $500 increase in premium. While i was with him on the phone I looked online and found the same flight for the same price I initially booked it. I hanged up the phone and astonished how Expedia could SCAM its customers like that. Expedia is a TOTAL SCAM.

I booked the wrong date and went to fix it and they wouldn't let me. Literally 1 minute after I booked the hotel I couldn't fix it. I couldn't get ahold of anyone at expedia. Even when I had the hotel call expedia they said they couldn't fix it. Waste of time and money.

Booked a stay for $280, put in my credit card details, and the resultant receipt had changed the dates. Tried to correct using their Virtual Agent and after 4 tries got and additional charge of $900 added due to cancellation fees and other charges. Googled a contact number, went on a phone runaround ending up with Expedia referring me to Microsoft Store! After being given 5 numbers, including some USA numbers. Hopefully registering a dispute transaction with my bank and locking my card will remedy the FRAUD, and maybe the AFP will finally take the complaint further.

Avoid this site they charged me $411.25 to book hotel in Texas and never made reservations. I was forced to pay full on the spot in Texas. When I contacted Expedia they refused to reimburse me.
THEY ARE NOT A COMPANY THAT CAN BE TRUSTED. Call the hotel directly and save yourself the aggravation. The Hotels charged less if contacted directly anyhow.

My sisters and I agreed on a total price for a Cancun package. The agreed upon price was all inclusive for everything including taxes and fees. The Expedia representative was adamant about getting credit card information upfront and contacting us 24 hours later for confirmations. Here's the crooked part. Once they get your payment information they add addtional charges behind your back and NO REFUND after the total price was presented and agreed. They assured us on the phone that everything was ok AND that the conversation was being recorded for proof. They recording means nothing when it is in the possesion of Expedia themselves It was suspicious when they would not confirm anything on the phone to us on our initial call. Stay away from expedia and go somewhere else

South Carolina, September 2024. Customer makes a reservation for a hotel trip. A few days later, hurricane Helen is confirmed to cross the area where reservation was made. The client prefers not to die and cancels the stay. Expedia: no, you will havez to pay anyway. Customer: but look, it is a hurricane area and officially emergency state. Expedia: don't care. You pay anyway. Loss: $427. Excuse: customer did not pay extra reservation "insurance". When you trust this expedia, you should better buy an insurance against scammers. Dishonesty at its fullest.

Like someone wrote before, my booking date was changed without my permission. I asked for a refund but they denied it first because the tour was non-refundable. I wasted much time on it. Strongly recommend not to book through them.

Beware!
Expedia's favorite trick is changing the travel dates after inputting your credit card information.
When booking a hotel for this weekend after double and triple checking the dates we booked a room for this weekend only find they changed the dates after paying.
Will never use them again as they are cheaters with no way to speak to anyone as they have no customer service phone number. If they did they would never get off the phone.

I got The Keys motel Kissimmee Florida on Expedia because hurricane Milton was imminent. After one night I complained about the unsafe and unkept room The mgr said he would give me a refund and I could leave It was storming and I had nowhere to go. Expedia tried to get a refund but was denied. My issues---no door lock- roaches( one in my shoe) dirty tub- drain full of muck- dirty curtain- burns in spread-holes in curtains fixtures falling off in bathroom- wire box exposed-hit my ankle on exposed bedframe-badly stained chair-garbage strewn all over ground by back stairs and loiterors. It is a place used by transients not for family vacationers who expect a basically clean room. When I got my confirmation before my stay it said Red Carpet Inn not The Keys. Seems shady.-Don't know how to download receipt from files.

Took a trip to vegas and 1 person was not able to attend... Got to vegas and Expedia canceled returning flight without refund due to no show. So now the people that went had to scramble to find a flight home. Worst experience with a booking company.

Avoid Expedia at all costs - Ruined my trip and left me stranded! I'm writing this review as a warning to others after my disastrous experience with Expedia. I've used them for all my travel bookings in the past, but my latest experience was a nightmare. Expedia's mistake left me stranded at Heathrow Airport, missing my flight and causing me immense stress. The issue began when Expedia ticketed me incorrectly, providing a false record locator. As a result, I couldn't obtain a boarding pass from Delta, and their customer support was unable to resolve the issue. To make matters worse, Expedia's customer service was unhelpful and unresponsive, refusing to reimburse me for my missed flight or assist in finding a new flight back home. The level of incompetence and lack of customer care is appalling. I've lost all trust in Expedia and will never use them again. If you value your time and money, stay far away from Expedia. Rating: 1/5 stars (and that's being generous)

I booked a hotel reservation in Brazil using the Expedia website. I toggled the button for a refundable reservation. I later found out my hotel reservation using Expedia defaulted to "Non-refundable". My trip was cancelled well in advance of my scheduled stay because of a family matter. The hotel reservation is close to 1,000 dollars and Expedia sent a soft cursory request to the hotel in Brazil for a refund. The hotel declined my request, and I am out of a lot of money – just like that. Expedia does nothing to protect its consumers from this type of unethical practice and does not maintain its website to prevent these types of oversights.

Cancelled our international outgoing flight. Kept our returning flight. Did not contact us. We only found out when we tried to check in. Told us the airline had control of our tickets and would give us a refund. As we knew was false information. The airline confirmed that Expedia would need to make any corrections/refunds etc. I spoke to three different Expedia reps. The second was Ruth and after 15 minutes, she said that she was calling the airline to find out what was going on. After 5 minutes, Jose appeared and said he needed my confirmation number. So, we went through the whole 15 minutes again. Of course, I asked where's Ruth? Jose was of no help. I had the airline on the phone on another line repeating everything that Jose was stating which they said was incorrect. They said they could see in the system that we had a time change to our flight and Expedia was supposed to confirm this with us in 30 days or the flight would cancel. Jose would never admit to being able to see any of this in the system. After an hour of frustration on my part and American Airlines, my ticket was elevated and the AA supervisor authorized my tickets to be booked directly through American Airlines and waived all fees because their experience with trying to resolve this with Expedia was also ridiculous and poor customer service. There was a lack of any empathy for having several thousand dollars spent on hotels, transfers, pet sitters, etc. It didn't seem to bother them in the least. Expedia's only response was we are on the phone with American Airlines and they want to know if you want to cancel and refund (no offer of comparable flight options). Remember, I'm on the phone with American Airlines. They told me to hang up with Expedia and within minutes sent me confirmations of new flights. We had to leave a day later but they didn't charge us any additional fees which they were well within their rights to do! I am a traveler and have completed 50+ trips in 10 years. At least half were international. I WILL NEVER USE EXPEDIA AGAIN! And apparently, this has become the norm for them. Shame on you Expedia!

I contacted Expedia (didn't know about the merge/change to One Key) a month ago regarding my points on my account... It's difficult to get a live person when contacting them, the wait time can be as long as 15 minutes plus... I finally got a rep on the phone named Rosa who informed me of my point balance ($185.62) and the amount of time I had to use my points (18 moths)... I checked my account after speaking with Rosa, and my points appeared on my account. A few weeks ago my points were still on my account... I was trying to book a hotel through Expedia a few days ago and my points were missing. I checked the app and my points were missing, but I could see where my points were converted last July... Apparently Rosa was totally incorrect, and my points expired. I contacted Expedia via chat and explained the situation to the rep Saswata. Saswata stated there were no points, and after going back and forth Saswata disconnected the chat without notice... The next day I contacted Expedia via phone a couple of times and was supposed to receive a callback within 15 minutes... I finally received a call from a live person an hour later... The rep Calvita stated she could see my points and wasn't understanding what occurred... She could also see the same information I saw on the app... Calvita explained the points expire after 18 months, and she needed to get a specialized team to contact me via email... I asked for a direct number/email to that team, but she stated there wasn't one... Like 20 minutes later I received an email from 3 different people like they copied and pasted their messages to me... No one was able to help, they continuously stated my points expired in June, and points expire in 12 months… My $185.62 in points were gone, and they weren't willing to do any type of compensation; although, I was misinformed on 3 different occasions... Everyone should be on one accord when informing customers of information... I wouldn't have had a problem if the information given to me from the previous 3 reps was the same information given to me from the specialized team...

Price, Price, Price.
Actually I have had no issues with Expedia until my last trip. What I found out. I stayed in Meadow Lake resort hotel in Columbia Falls city MT, from 07/12-07/15. Expedia charged me almost $1050 fot three nights. But the hotel receipt I got, showed the price $810. The Expedia representative told me that different in the price was their commission. $240 for three nights!. I decided not to use any third parties in the future. Just opened membership in most reliable hotels.

Awful post-service It is difficult to find their phone numbers, and their website does not have an email address. After calling once, I was told to contact a different number, but it didn't work.

I bought a flight ticket and hotel reservation on Expedia.ca, where the displayed price for my flight was $740 with Air Transat. However, I was charged an additional $542 without any justification. Furthermore, the hotel I booked was supposed to offer the best price, equivalent to a free night's stay. Once paid, I realized this was false. I found out that I would have paid less if I had booked directly with the airline and the hotel.

I only realized the actual price of the flight ticket after it was charged to my credit card because it was separated from the hotel cost. This made me understand that I had paid much more than what was initially shown. The invoice provided by Expedia was poorly detailed, making it impossible to know exactly how much the flight ticket and the hotel cost separately. Yes, there is an invoice, but it is so poorly explained and detailed that it's just meant to mislead you. I wasn't able to know the exact cost of the flight ticket and the hotel separately until after I paid, and by then it was too late.

After contacting Expedia's customer service, they told me that they are not in control of the prices and cannot refund me. They offered a $25 coupon, which is completely ridiculous and I refused. Expedia's customer service was utterly useless and refused to acknowledge the error or refund me.

I strongly advise against using this site for any reservations. Very disappointed!

Not knowing Expedia booked our hotel, over charged us by $275.00, plus a $15.00 service fee. Booking the hotel with this Jordan guy, he gave me the total of 1,368.00 and the hotel deposit of $250, that was $275.00, and I would get that back when checking out. We arrived at the hotel and charged another $250.00 deposit, which was explained at the front desk of the hotel, contacted the discrepancy number, and informed by this Edgu agent, the $446.18 was the taxes, the agent was very rude and kept on saying they don't have anything to do with the hotel fees, I tried explaining what I was informed, doesn't make any sense taxes would be that high, he didn't want to hear anything, kept on dismissing the conversation, until I gave up and ended the call. My fault for not checking that I was booking directly with the hotel. Expedia you scammed me and I hope it was worth it.