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Expedia's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from poor customer service and issues with booking accuracy. Many customers report difficulties in reaching live support, leading to frustrations over incorrect reservations, unexpected charges, and inadequate responses to cancellations. While some users appreciate the variety of options available through the platform, the overall sentiment reflects a lack of trust due to perceived unethical practices and inadequate support during critical situations. This feedback suggests a pressing need for Expedia to enhance its customer service responsiveness and transparency to rebuild consumer confidence.
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Expedia saved me about $200 in 10 minutes. I was at the airport and decided at the last minute to book a car rental. They wanted $49 per day and I said, I saw online that the rates were cheaper... the guy told me too bad, this is the price at the airport. I then went on my iPhone, navigated to expedia and booked the same exact car for $23 a day. Went back to the guy, showed him my confirmation phone number on my car and walked away saving $200. What would we do without internet?
WORST ONLINE FLIGHT BOOKING - On March11th I purchased a one way ticket and was told I would receive confirmation in 24 hours. March 12th I received no confirmation so I called expedia and spoke to "Mary". I was told that the flight was not booked and that she would take care of ticket. I gave her all the information regading flight, time, date, and gave her my debit number. I received confirmation in 12 hours. On March 14th I went to my bank and had less money that I should have. I got a printed receipt from the bank and learned that expedia had taken out two plane ticket amounts, one on the 11th and one the 12th. I called expedia back and spoke to "George" I was told by him that the first ticket I had purchased had actually been booked and that there was a "glitch" in the expedia itinerary which showed it was not booked. George then said a supervisor would contact me to get my refund for the double booking. On March 16th I had to call back expedia after the supervisor never called me back. I was told by "Cheryl" that the airline was going to charge me $150 for cancelling the second ticket. I explained what was going on with the double booking and was told that it was out of their hands. Right now I am fighting with delta airlines to get my money back without having to pay the cancelling fee.
Answer: You were lucky to get through to anyone at all at Expedia. I've spent hours and hours and hours over three days trying to get through to anyone on their customer service phone line, their chat line and their e-mail, all to no avail. They really owe their customers much better customer service.
Answer: Demand to speak to a Supervisor though you better have time because it will take anywhere between 30 minutes to 2 hours. Once the Supervisor does nothing or little to nothing to resolve your concern, ask to speak to a manager. Get ready to really wait. DO NOT ACCEPT THE "WE'LL HAVE A MANAGER CALL YOU WITHIN 24 to 48 HOURS" When you figure out you don't matter, sit down and right a review!