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Expedia Reviews Summary
Expedia's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from poor customer service and issues with booking accuracy. Many customers report difficulties in reaching live support, leading to frustrations over incorrect reservations, unexpected charges, and inadequate responses to cancellations. While some users appreciate the variety of options available through the platform, the overall sentiment reflects a lack of trust due to perceived unethical practices and inadequate support during critical situations. This feedback suggests a pressing need for Expedia to enhance its customer service responsiveness and transparency to rebuild consumer confidence.
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The ability to amend quotations is limited - you often have to cancel everything and start again, which is a pain.
I have ALWAYS found cheaper prices elsewhere too...
Purchased a few items through amazon. They came quickly as promised. Got all of the items online with a secure payment process. Would order again without hesitation. The site is wonderfull and with many items.
I was enticed by the low prices of the hotels, but after giving them THREE chances, I will NEVER use them again. The hotels were sub-standard and in horrible neighborhoods (I'm a Marine Veteran and I was afraid). Once you pay, you're stuck so you either have to stay there or pay for another room. One hotel told me, upon arrival, that I had to pay $10 "upgrade" for a non-smoking room. Another time I was given the choice of either a smoking room or second floor (no elevator and I'm handicapped). I got in the room and the a/c had been off (over 90º outside). I turned the a/c on full-blast, but it was still hot in the room for hours. The third room had a hole in the wall that was "filled" with wadded up toilet paper and the sheets were threadbare.
I have used expedia many times. They normally have good prices and never have an issue with payment even international credit cards. Highly recommend.
We wanted to make a negative report about a hotel that really gave a bad night to us(BOG Hotel Colombia) but for some reason we were not given the chance to make a review about our terrible night there.
Until the package portion of the app works, doesn't really help with quick trip look ups. The flight and hotel portions work well.
Could compare prices of flights most easily. Could get the cheapest flights from Expedia.
I'm able to check my flight itinerary without a problem. It is wonderful to have it at your finger tips.
It appears this app is still under constructions with more features to come in the future.
Anyone who is a frequent traveler will appreciate the Expedia app.
No problems on the airport or in the hotels. All good.
Was actually very easy like this hotel incl flights for a good price.
Another site where i turn to for choices on flights and hotels! I had contacted them by phone on two separate occassions, cancelled the hotel where we were supposed to stay in Ca and booked a future flight to Philippines, they were very helpful and courteous! They make it easy for their customers like me, well they did for me and it made me comfortable... Being with them makes travelling stress free. Of course they refunded my payment in full. Love Expedia!
Generally, I've had good experience booking flights through Expedia. Just do the comparison shopping to make sure you're getting the best deal. The bookings I've done through Expedia have gone smoothly.
I have used Expedia in the past for airline and hotel reservations. I was not please at all with my ability to cancel hotel reservations as I generally wind up paying a penalty even though I stick to the rules about when I must cancel. I won't be using them much in the future.
I recently went to Kansas City, and really appreciated the bundle of services that came under one trip itinerary, and accumulating Expedia points, together with my hotel and airline miles programs. One stop shopping at a guaranteed price is great!
This is the only site I use to book travel! We travel about once a month.
Excellent deals, I have used several times with no issues!
Every single time I used Expedia.com I had trouble with my booking thru Expedia. Maybe I have just not been lucky.
Bojan
Whenever I order from them I get my items exactly as described and in very good time.
Recently bought a package flight + hotel and hotel was discounted at 70%!
Please avoid this company and use the services of someone else because these guys will never listen to you after you have done.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members