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EyebuydirectReviews 14,721

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,587
value
5,189
shipping
5,189
returns
132
quality
5,292
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Ohio
1 review
0 helpful votes
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Previous purchase
December 14, 2025

I have bought multiple pairs of glasses from this site! My son didn't have his last pair for a month and they broke! I turned in a claim and it was never responded to or fixed! He needs glasses so I just bought another cheaper pair!

Date of experience: November 28, 2025
Virginia
1 review
0 helpful votes
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Great selections and easy returns
December 14, 2025

Easy ordering at the comfort of your home and easy returns. Online try on may not look as in real life but can easily return if not a good fit so no worries.

Date of experience: May 13, 2024
Maryland
1 review
0 helpful votes
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Great Pricing and Great Products
December 14, 2025

I have been ordering from EyeBuy Direct for more than 5 years. I always get what I ordered in a reasonable time frame. Their products are half the price of the eye doctor's.

Date of experience: December 4, 2025
Texas
1 review
0 helpful votes
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I love Eyebuydirect!
December 14, 2025

I hate going in to the optometrist and spending 600+ on glasses! I didn't ask to be born with poor eyesight! It feels like a shame to charge someone so much just so that they can see!
I always share where I get my glasses when I get compliments because I do not gatekeep! I really love all of my glasses! I have ordered for my whole family! I like the range and quality of glasses! I've even had great experiences with customer service when an order didn't work out for me.

Date of experience: December 4, 2025
Minnesota
1 review
0 helpful votes
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Upset
December 14, 2025

I purchased a few different frames and did the replacement/refund process. This last pair has my vision distorted and it's giving me a headache. I tried to live chat but was told refund not an option anymore. I didn't realize that the 14 day return no questions asked statement only applies to the original order. So now I had to purchase yet another pair of glasses that hopefully I will be able to actually see with. I'm highly disappointed I'm stuck with these. I'm a healthcare professional and I have to look at screens for my job. With distorted vision it's difficult and I have patient lives depending on my sight.

Date of experience: December 4, 2025
Virginia
1 review
0 helpful votes
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Simple cheap and high quality
December 13, 2025

This is my third pair of glasses from ya'll and every time it's such a breeze! It's cheap, good quality, and super convenient. I always recommend this website to anyone who wears prescription eyeglasses.

Date of experience: December 3, 2025
Texas
1 review
0 helpful votes
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My Go-to Place for Glasses
December 13, 2025

I have bought countless pairs of glasses from EyeBuyDirect and keep coming back! I love the style selection, quality, and discounts. Also, like they you can use your insurance. Highly recommend EBD!

Date of experience: December 3, 2025
Texas
1 review
0 helpful votes
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Great Return Experience.
December 12, 2025
Updated review

The first pair I ordered just didn't look good on me. The color was all wrong for my face. I called and asked if I could return them and no questions asked, they started the process. I was asked if I wanted to try a different pair of glasses. I had picked out another pair. I was given an additional 15% discount. It was easy to return the original pair and I got the second pair very quickly. I love the new pair. I will definitely buy from Eyebuydirect again!

Date of experience: December 2, 2025

Lots of styles, easy to shop, less stress than the stores.
November 21, 2025
Previous review

My first experience was so easy, and I loved my glasses. So now that its time for new glasses, of course I came back here!

Date of experience: November 11, 2025
Missouri
1 review
0 helpful votes
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Not super happy
December 12, 2025

I ordered a pair of glasses and got the wrong prescription. Messaged and got it rearranged for a new pair to be sent only to find out they have been in Carl junction mo since the 24th of November with usps. My husband ordered some over the weekend and his will be here tomorrow. So not very happy with my experience this go round

Date of experience: November 20, 2025
California
1 review
0 helpful votes
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Repeat customer
December 12, 2025
Updated review

I really like the styles offered and the ease of shopping. I also like that my prescription details were saved and ready for re-orders. Last, I like the attractive price points for many of these glasses, making the decision to purchase -- and to think about eyewear as something one can have multiples of -- a confident choice.

Date of experience: December 2, 2025

Easy peasy
November 21, 2025
Previous review

Ease of selection, solid styles. Good customer retention and ease of re-ordering.

Date of experience: November 11, 2025
New Jersey
1 review
0 helpful votes
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Great Frames and Lens
December 12, 2025

I have been using eyebuy direct for several years and am always satisfied. I had to call for support using insurance and the support was super helpful and solved my issue within 5 min.

Date of experience: December 2, 2025
West Virginia
1 review
0 helpful votes
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Readers For Nerds
December 11, 2025

Glad that I can get a set of readers for a price comparable to the drug store that have blue light blocking and correct my astigmatism also.

Date of experience: December 1, 2025
Virginia
1 review
0 helpful votes
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Quality glasses and good pricing
December 11, 2025

Glasses came quickly and were in perfect condition. I've tried several online glasses suppliers but Eyebuydirect stands above the rest.

Date of experience: June 17, 2023
California
1 review
0 helpful votes
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Well, you say something is one price,
December 11, 2025

You have many options that say this is how much it cost, but then you forced me to pay for other things when I make that choice. So I choose something. That's $99. But now I have to choose another thing for $120. Or $50 or whatever. It would be more transparent to give me one price, or an estimated price for the entire purchase.

Date of experience: December 1, 2025
New York
1 review
0 helpful votes
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I have ordered several pairs of glasses... and customer service promptly handled any issues I had! Nailed the prescription each and every time!

Date of experience: December 1, 2025
Germany
1 review
0 helpful votes
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Super Service
December 11, 2025

I love your Service & prices! For glasses with my high prescription i would have paid over 600€ in Germany. I've always recommended you to my friends and family!

Date of experience: June 1, 2021
Florida
1 review
0 helpful votes
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The customer service gal was pleasant, informative, helpful and addressed all of my concerns without question. 10 star in my book

Date of experience: December 8, 2025
Kansas
1 review
0 helpful votes
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Although I've had some issues with the glasses I've purchased (plastic frames have cracked and posts have come appart) given the reasonable pricing, I've been totally satisfied

Date of experience: December 1, 2025
Virginia
1 review
0 helpful votes
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Great glasses
December 11, 2025

I've ordered several times over the years. Glasses are great and hold up well. Almost always perfect. One pair had wrong nose diameter listed which meant I ordered a "similar style" that kept sliding down once but considering the number of orders - one not perfect is pretty fabulous. And returns are easy.

Date of experience: November 1, 2023
Ohio
1 review
0 helpful votes
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Nice glasses. I had to call customer service twice because I wasn't sure about measuring and the difference in transition lenses. My phone call was answered right away, and they explain things to me in detail. I bought 2 pair so far.

Date of experience: December 1, 2025