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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I have bought multiple pairs of glasses from this site! My son didn't have his last pair for a month and they broke! I turned in a claim and it was never responded to or fixed! He needs glasses so I just bought another cheaper pair!
Easy ordering at the comfort of your home and easy returns. Online try on may not look as in real life but can easily return if not a good fit so no worries.
I have been ordering from EyeBuy Direct for more than 5 years. I always get what I ordered in a reasonable time frame. Their products are half the price of the eye doctor's.
I hate going in to the optometrist and spending 600+ on glasses! I didn't ask to be born with poor eyesight! It feels like a shame to charge someone so much just so that they can see!
I always share where I get my glasses when I get compliments because I do not gatekeep! I really love all of my glasses! I have ordered for my whole family! I like the range and quality of glasses! I've even had great experiences with customer service when an order didn't work out for me.
I purchased a few different frames and did the replacement/refund process. This last pair has my vision distorted and it's giving me a headache. I tried to live chat but was told refund not an option anymore. I didn't realize that the 14 day return no questions asked statement only applies to the original order. So now I had to purchase yet another pair of glasses that hopefully I will be able to actually see with. I'm highly disappointed I'm stuck with these. I'm a healthcare professional and I have to look at screens for my job. With distorted vision it's difficult and I have patient lives depending on my sight.
This is my third pair of glasses from ya'll and every time it's such a breeze! It's cheap, good quality, and super convenient. I always recommend this website to anyone who wears prescription eyeglasses.
I have bought countless pairs of glasses from EyeBuyDirect and keep coming back! I love the style selection, quality, and discounts. Also, like they you can use your insurance. Highly recommend EBD!
The first pair I ordered just didn't look good on me. The color was all wrong for my face. I called and asked if I could return them and no questions asked, they started the process. I was asked if I wanted to try a different pair of glasses. I had picked out another pair. I was given an additional 15% discount. It was easy to return the original pair and I got the second pair very quickly. I love the new pair. I will definitely buy from Eyebuydirect again!
My first experience was so easy, and I loved my glasses. So now that its time for new glasses, of course I came back here!
I ordered a pair of glasses and got the wrong prescription. Messaged and got it rearranged for a new pair to be sent only to find out they have been in Carl junction mo since the 24th of November with usps. My husband ordered some over the weekend and his will be here tomorrow. So not very happy with my experience this go round
I really like the styles offered and the ease of shopping. I also like that my prescription details were saved and ready for re-orders. Last, I like the attractive price points for many of these glasses, making the decision to purchase -- and to think about eyewear as something one can have multiples of -- a confident choice.
Ease of selection, solid styles. Good customer retention and ease of re-ordering.
I have been using eyebuy direct for several years and am always satisfied. I had to call for support using insurance and the support was super helpful and solved my issue within 5 min.
Glad that I can get a set of readers for a price comparable to the drug store that have blue light blocking and correct my astigmatism also.
Glasses came quickly and were in perfect condition. I've tried several online glasses suppliers but Eyebuydirect stands above the rest.
You have many options that say this is how much it cost, but then you forced me to pay for other things when I make that choice. So I choose something. That's $99. But now I have to choose another thing for $120. Or $50 or whatever. It would be more transparent to give me one price, or an estimated price for the entire purchase.
I have ordered several pairs of glasses... and customer service promptly handled any issues I had! Nailed the prescription each and every time!
I love your Service & prices! For glasses with my high prescription i would have paid over 600€ in Germany. I've always recommended you to my friends and family!
The customer service gal was pleasant, informative, helpful and addressed all of my concerns without question. 10 star in my book
Although I've had some issues with the glasses I've purchased (plastic frames have cracked and posts have come appart) given the reasonable pricing, I've been totally satisfied
I've ordered several times over the years. Glasses are great and hold up well. Almost always perfect. One pair had wrong nose diameter listed which meant I ordered a "similar style" that kept sliding down once but considering the number of orders - one not perfect is pretty fabulous. And returns are easy.
Nice glasses. I had to call customer service twice because I wasn't sure about measuring and the difference in transition lenses. My phone call was answered right away, and they explain things to me in detail. I bought 2 pair so far.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo