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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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This is my third pair of glasses from ya'll and every time it's such a breeze! It's cheap, good quality, and super convenient. I always recommend this website to anyone who wears prescription eyeglasses.
I have bought countless pairs of glasses from EyeBuyDirect and keep coming back! I love the style selection, quality, and discounts. Also, like they you can use your insurance. Highly recommend EBD!
The first pair I ordered just didn't look good on me. The color was all wrong for my face. I called and asked if I could return them and no questions asked, they started the process. I was asked if I wanted to try a different pair of glasses. I had picked out another pair. I was given an additional 15% discount. It was easy to return the original pair and I got the second pair very quickly. I love the new pair. I will definitely buy from Eyebuydirect again!
My first experience was so easy, and I loved my glasses. So now that its time for new glasses, of course I came back here!
I ordered a pair of glasses and got the wrong prescription. Messaged and got it rearranged for a new pair to be sent only to find out they have been in Carl junction mo since the 24th of November with usps. My husband ordered some over the weekend and his will be here tomorrow. So not very happy with my experience this go round
I really like the styles offered and the ease of shopping. I also like that my prescription details were saved and ready for re-orders. Last, I like the attractive price points for many of these glasses, making the decision to purchase -- and to think about eyewear as something one can have multiples of -- a confident choice.
Ease of selection, solid styles. Good customer retention and ease of re-ordering.
I have been using eyebuy direct for several years and am always satisfied. I had to call for support using insurance and the support was super helpful and solved my issue within 5 min.
Glad that I can get a set of readers for a price comparable to the drug store that have blue light blocking and correct my astigmatism also.
Glasses came quickly and were in perfect condition. I've tried several online glasses suppliers but Eyebuydirect stands above the rest.
You have many options that say this is how much it cost, but then you forced me to pay for other things when I make that choice. So I choose something. That's $99. But now I have to choose another thing for $120. Or $50 or whatever. It would be more transparent to give me one price, or an estimated price for the entire purchase.
I have ordered several pairs of glasses... and customer service promptly handled any issues I had! Nailed the prescription each and every time!
I love your Service & prices! For glasses with my high prescription i would have paid over 600€ in Germany. I've always recommended you to my friends and family!
The customer service gal was pleasant, informative, helpful and addressed all of my concerns without question. 10 star in my book
Although I've had some issues with the glasses I've purchased (plastic frames have cracked and posts have come appart) given the reasonable pricing, I've been totally satisfied
I've ordered several times over the years. Glasses are great and hold up well. Almost always perfect. One pair had wrong nose diameter listed which meant I ordered a "similar style" that kept sliding down once but considering the number of orders - one not perfect is pretty fabulous. And returns are easy.
Nice glasses. I had to call customer service twice because I wasn't sure about measuring and the difference in transition lenses. My phone call was answered right away, and they explain things to me in detail. I bought 2 pair so far.
I've purchased EBD glasses for 5+years
They have even faster shipping now that they've grown. Frames have gotten more expensive over the years but still beats retailers.
I was worried about ordering prescription lenses online, but because of friends' positive experiences, I visited the website. The steps of "trying on" frames was fun. The entire process of a pleasant surprise. And the eyeglasses that arrived exceeded my expectations.
Have purchases glasses from other sites, and have problems. No problems here at Eyebuydirect. Ez to use menus, fairly quick to receive glasses. And they are CORRECT the first time
Thanks,
Stan Reeves
I've purchased 5 times from them and have never been disappointed and I get SO many compliments on all of my sunglasses and glasses. They have great prices and great customer service!
EyeBuyDirect delivers great quality, stylish frames, and fast service at unbeatable prices. Ordering is easy, prescriptions are accurate, and the virtual try-on tool is reliable. Customer service is responsive and hassle-free, especially with replacements or adjustments. Excellent value and consistently smooth experiences—highly recommended.
Great value for money: Glasses (including prescription) can start from as little as ~$6–10. Even inexpensive options include anti‑glare coatings by default
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members