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FreshGoReviews 110

3.8

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FreshGo Reviews Summary

FreshGo has a rating of 3.8 stars from 110 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshGo most frequently mention customer service, colored contacts and brown eyes. FreshGo ranks 18th among Contact Lenses sites.

service
71
value
73
shipping
74
returns
34
quality
71

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Mississippi
1 review
0 helpful votes
Follow Tonja J.
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Wonderful colors.
May 18, 2025

I had a very easy time with the ordering. There were not any problems although assistance was there if needed. The colored lenses are great and came within one week. I was very happy with the colored lenses and I plan on getting more. Thank you FreshGo.

Date of experience: April 25, 2025
New Mexico
1 review
1 helpful vote
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I ordered 2 pairs of lenses from www.eyefreshgo. Com, but my package was returned by the Post Office. I contacted the company immediately, and for the past two weeks, I've been in frustrating email exchanges with someone named Sean from their team. Rather than taking swift responsibility or offering a resolution, Sean has repeatedly asked me to remove my negative review in exchange for a replacement. This behavior is not only unprofessional but also highly unethical. As a customer, I deserve accountability, transparency, and basic respect—not manipulation. I made it clear that unless some form of meaningful compensation or resolution is provided for the inconvenience caused, my review would remain. So far, all I've received are stalling tactics and empty promises. This experience has been deeply disappointing, and I strongly caution other potential buyers to consider how this company treats its customers after a problem arises.

Date of experience: April 9, 2025
Ella H. FreshGo Rep
6 months ago

Dear Jurji,

It started because you provided an invalid address that caused the package to be returned, and with that you left a bad review and demanded that we cover the cost of delivery and send you UPS for $35. We communicated with you that we could resend you standard shipping, and you threatened that we would need to give you 20 pairs of lenses to get rid of the bad review. We can't accept your coercion and are more than willing to prove our innocence by posting all the email exchanges and communications in ins.

EyefreshGo Support Team

Michigan
1 review
0 helpful votes
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Love them soft some others was to big but these are perfect.buy them you will not go wrong. They are the same eye color as mine.a little brighter

Date of experience: August 13, 2024
New York
1 review
0 helpful votes
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Thumbs up
July 12, 2024

I'm very pleased with the service & products--my order arrived promptly, the non-prescriptions in gray, 3-tone green & gray-blue look very natural, yet just a touch "enhanced" with my hazel eyes. I will be ordering again! Nicely done, FreshGo.

Date of experience: July 11, 2024
Oregon
1 review
0 helpful votes
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I had a very easy time with the ordering. There was no confusion. The colored lenses came within 4-5 days. I was very happy with the colored lenses and I plan on getting more. Thank you for the clear directions.

Date of experience: June 27, 2024
Kansas
1 review
0 helpful votes
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Colored Contacts
June 13, 2024

They are good quality, very colorful and I get a lot of compliments. I ordered 3 pairs and love them all. Will order more soon. Shipping was fast

Date of experience: June 13, 2024
Colorado
1 review
0 helpful votes
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The best contact lenses ever made!
June 4, 2024
Updated review

Fresh Go is one the best contacts lens to buy from why they have very soft lens and comfortable on your eyes and a very natural eye color very fast delivery when placing your order I wear the hydro grey I love that color on my eyes this is the only company I order from I'm a loyal customer and you should be to make your order today and I promise you you want be disappointed

Date of experience: June 4, 2024

Best contact ever!
March 12, 2024
Previous review

Fresh Go contact are the best quality contacts this was my first time buying from this company and ordered 4 different brands of products Hidrocor they are great very soft lens comfortable on your eyes I did the 1 year wear I will be ordering again from this company they are the best

Date of experience: March 12, 2024
Kansas
1 review
0 helpful votes
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I purchased non-prescription colored contacts in 3 colors because I wasn't sure what I would like. But I LOVE them all! And I've been in a place in my life where I'm making small changes to help me feel better about how I look as I've entered middle-age and a slight but beautiful change in eye color is exactly what I needed! The contacts are very comfortable and I can't even feel them when they're in

Date of experience: May 8, 2024
Wisconsin
1 review
0 helpful votes
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A very simple procedure to order. Quick delivery. I'm satisfied and will be ordering again still waiting for my free pair.

Date of experience: March 26, 2024
Georgia
1 review
0 helpful votes
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Whether the product (any product) has defects, the workmanship is not up to par or is late in shipping out, is all secondary to the 'customer service' after the purchase. The 'customer service' at Freshgo is #1 out of any company I've ever dealt with. Sean was prompt, informed and generous with his time in rectifying my issue. This is the only company I'll ever use for all my colored contacts in the future.

Date of experience: March 16, 2024
Oklahoma
1 review
0 helpful votes
Follow Hafiza M.
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I really like the quality of the lens,i buy 2nd tjme now i like to try new colors, I don't try blue green color now i will buy blue and green🤩
Nd no watery eyes it's really easy to wear the lenses 🤩🤩🤩
I will give 5 🤩

Date of experience: March 5, 2024
Oregon
1 review
0 helpful votes
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Great place to buy color lenses
February 24, 2024
Updated review

I have only good things to say about these guys what a great place...

Date of experience: February 23, 2024

5 star distribution of colored lenses
January 10, 2024
Previous review

Spectacular place to buy colored lenses...I can say I have been very pleased with all my purchases so far.

Date of experience: January 10, 2024
Georgia
1 review
0 helpful votes
Follow Niki H.
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There's always a remarkable variety to pick and choose from and if there's an issue that may arise, customer service makes it right. I have been a customer for well over 4 years.
They also have the most green eye contact variety so that's a bonus.

Date of experience: January 14, 2024
Arkansas
1 review
0 helpful votes
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Great product
December 26, 2023

My contacts are super pretty and soo easy to use! They worked out great for what I needed! Definitely will be ordering some more!

Date of experience: December 25, 2023
Texas
1 review
0 helpful votes
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The Best
December 23, 2023

Love ordering from FreshGo. The times I've purchased are always quality and customer service is always Top when needing assistance shipping is fast and coupons always available to get good deals

Date of experience: December 21, 2023
Mississippi
1 review
1 helpful vote
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Waiting
November 21, 2023

I have not received my order yet! It is supposed to be here tomorrow but we will have to see! Still waiting!

Date of experience: November 21, 2023
California
1 review
0 helpful votes
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Great quality
November 11, 2023

Not only was the quality good but they were comfortable and true to description. The bonus was that we got them in time! We will be ordering more in the future

Date of experience: November 11, 2023
California
1 review
0 helpful votes
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Great color choices
November 5, 2023

Fresh go is my go to for colored contacts. They have good color choices and the diameter of lenses is bigger compared to other websites making the eyes pop. So far I have not sustained any damage to my eyes either. The only reason why I didn't give them a 5 stars is that I wish their contacts would last longer and get shipped faster. But, overall my go to company!

Date of experience: November 3, 2023
Florida
1 review
0 helpful votes
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These were amazing! I was a zombie Prom Queen for Halloween and the minute I put these contacts in, it made my outfit complete! Everyone at the party said they could barely look at my because it creeped them out! Definitely will be ordering again.

Date of experience: October 29, 2023
California
1 review
0 helpful votes
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Great colors
October 26, 2023

I have purchased 3pairs but 2 of them don't work properly I just barely used them and they bothered my eyes. I will try them later to see if they work if not I will just use the one good pair that is so comfortable. Overall the products are good.

Date of experience: October 24, 2023

From the business

[Official] FreshGo - FASHION ON YOUR EYES. Founded in 2016 and been doing colored contacts businesses worldwide for over 10 years, FreshGo aims to provide customers with the most professional and fashionable contact lens products and services by taking advantage of great sourcing ability in color contact lenses, specialized experience in e-commerce management and service, and advanced Internet technology. The Service Center is composed of sophisticated optical experts and optometrists, making sure to provide the best services and most professional guidance for customers. The research team with ten years’ experience ensures to continuously develop and launch new designs to become an eye fashion leader!