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FreshGo has a rating of 3.8 stars from 110 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshGo most frequently mention customer service, colored contacts and brown eyes. FreshGo ranks 18th among Contact Lenses sites.
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I had a very easy time with the ordering. There were not any problems although assistance was there if needed. The colored lenses are great and came within one week. I was very happy with the colored lenses and I plan on getting more. Thank you FreshGo.
I ordered 2 pairs of lenses from www.eyefreshgo. Com, but my package was returned by the Post Office. I contacted the company immediately, and for the past two weeks, I've been in frustrating email exchanges with someone named Sean from their team. Rather than taking swift responsibility or offering a resolution, Sean has repeatedly asked me to remove my negative review in exchange for a replacement. This behavior is not only unprofessional but also highly unethical. As a customer, I deserve accountability, transparency, and basic respect—not manipulation. I made it clear that unless some form of meaningful compensation or resolution is provided for the inconvenience caused, my review would remain. So far, all I've received are stalling tactics and empty promises. This experience has been deeply disappointing, and I strongly caution other potential buyers to consider how this company treats its customers after a problem arises.
Love them soft some others was to big but these are perfect.buy them you will not go wrong. They are the same eye color as mine.a little brighter
I'm very pleased with the service & products--my order arrived promptly, the non-prescriptions in gray, 3-tone green & gray-blue look very natural, yet just a touch "enhanced" with my hazel eyes. I will be ordering again! Nicely done, FreshGo.
I had a very easy time with the ordering. There was no confusion. The colored lenses came within 4-5 days. I was very happy with the colored lenses and I plan on getting more. Thank you for the clear directions.
They are good quality, very colorful and I get a lot of compliments. I ordered 3 pairs and love them all. Will order more soon. Shipping was fast
Fresh Go is one the best contacts lens to buy from why they have very soft lens and comfortable on your eyes and a very natural eye color very fast delivery when placing your order I wear the hydro grey I love that color on my eyes this is the only company I order from I'm a loyal customer and you should be to make your order today and I promise you you want be disappointed
Fresh Go contact are the best quality contacts this was my first time buying from this company and ordered 4 different brands of products Hidrocor they are great very soft lens comfortable on your eyes I did the 1 year wear I will be ordering again from this company they are the best
I purchased non-prescription colored contacts in 3 colors because I wasn't sure what I would like. But I LOVE them all! And I've been in a place in my life where I'm making small changes to help me feel better about how I look as I've entered middle-age and a slight but beautiful change in eye color is exactly what I needed! The contacts are very comfortable and I can't even feel them when they're in
A very simple procedure to order. Quick delivery. I'm satisfied and will be ordering again still waiting for my free pair.
Whether the product (any product) has defects, the workmanship is not up to par or is late in shipping out, is all secondary to the 'customer service' after the purchase. The 'customer service' at Freshgo is #1 out of any company I've ever dealt with. Sean was prompt, informed and generous with his time in rectifying my issue. This is the only company I'll ever use for all my colored contacts in the future.
I really like the quality of the lens,i buy 2nd tjme now i like to try new colors, I don't try blue green color now i will buy blue and green🤩
Nd no watery eyes it's really easy to wear the lenses 🤩🤩🤩
I will give 5 🤩
I have only good things to say about these guys what a great place...
Spectacular place to buy colored lenses...I can say I have been very pleased with all my purchases so far.
There's always a remarkable variety to pick and choose from and if there's an issue that may arise, customer service makes it right. I have been a customer for well over 4 years.
They also have the most green eye contact variety so that's a bonus.
My contacts are super pretty and soo easy to use! They worked out great for what I needed! Definitely will be ordering some more!
Love ordering from FreshGo. The times I've purchased are always quality and customer service is always Top when needing assistance shipping is fast and coupons always available to get good deals
I have not received my order yet! It is supposed to be here tomorrow but we will have to see! Still waiting!
Not only was the quality good but they were comfortable and true to description. The bonus was that we got them in time! We will be ordering more in the future
Fresh go is my go to for colored contacts. They have good color choices and the diameter of lenses is bigger compared to other websites making the eyes pop. So far I have not sustained any damage to my eyes either. The only reason why I didn't give them a 5 stars is that I wish their contacts would last longer and get shipped faster. But, overall my go to company!
These were amazing! I was a zombie Prom Queen for Halloween and the minute I put these contacts in, it made my outfit complete! Everyone at the party said they could barely look at my because it creeped them out! Definitely will be ordering again.
I have purchased 3pairs but 2 of them don't work properly I just barely used them and they bothered my eyes. I will try them later to see if they work if not I will just use the one good pair that is so comfortable. Overall the products are good.
Answer: Dear Elizabeth, Thank you for reaching out, could you please send us your order number? The title of the FR, Like FR11111
Answer: Dear Robert, thanks for your comment. Here're some additional tips for wearing contacts: All of our colored contacts are yearly lenses. After opening, it is suggested that you wear 8-10 months if they are taken good care of. The new lenses are preserved in a solution with a higher salt concentration than human tears. So please soak the new lenses in the daily lens care solution for several hours before you apply them for the first time. Last but not least, don't sleep with the contacts on. The recommended wearing time is no longer than 8 hours per day.
Answer: Dear customer, thanks for reaching out. Please email us at info@eyefreshgo.com, we will help you to solve this issue.
[Official] FreshGo - FASHION ON YOUR EYES. Founded in 2016 and been doing colored contacts businesses worldwide for over 10 years, FreshGo aims to provide customers with the most professional and fashionable contact lens products and services by taking advantage of great sourcing ability in color contact lenses, specialized experience in e-commerce management and service, and advanced Internet technology. The Service Center is composed of sophisticated optical experts and optometrists, making sure to provide the best services and most professional guidance for customers. The research team with ten years’ experience ensures to continuously develop and launch new designs to become an eye fashion leader!
Dear Jurji,
It started because you provided an invalid address that caused the package to be returned, and with that you left a bad review and demanded that we cover the cost of delivery and send you UPS for $35. We communicated with you that we could resend you standard shipping, and you threatened that we would need to give you 20 pairs of lenses to get rid of the bad review. We can't accept your coercion and are more than willing to prove our innocence by posting all the email exchanges and communications in ins.
EyefreshGo Support Team