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FreshGoReviews 110

3.8

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FreshGo Reviews Summary

FreshGo has a rating of 3.8 stars from 110 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshGo most frequently mention customer service, colored contacts and brown eyes. FreshGo ranks 18th among Contact Lenses sites.

service
71
value
73
shipping
74
returns
34
quality
71

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New York
1 review
0 helpful votes
Follow Robyn F.
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I love my green contact lenses! I have brown eyes and they look quite natural. The lenses are also very comfortable. And the price can't be beat. However, be prepared to wait awhile for your package to arrive.

Date of experience: October 18, 2023
New York
1 review
3 helpful votes
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No Support
October 3, 2023

I made my purchase Sept 21st. My order was expected on the 29th, but then it was marked to return to sender for "insufficient address". I have since then tried to contact support via email, phone, and the site chat. I have yet to receive a response, and it is now Oct 3rd. This insufficient address situation is not on me, and now I want a refund.

Date of experience: October 3, 2023
Arkansas
1 review
1 helpful vote
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They sux so bad do not older from them very unhappy and want my money back they do not do what they say $#*!ty service

Date of experience: September 30, 2023
New Jersey
1 review
0 helpful votes
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Product Satisfaction
September 17, 2023

I was very satisfied with my first purchase. The promo code did not apply for my second purchase, however I received a quick response and was promply refunded the promotional difference. I would refer this product to anyone I know.

Date of experience: September 16, 2023
Washington
1 review
0 helpful votes
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Great product
September 2, 2023

I love this website as well as their products they have the best contacts for every occasion I plan to order more when Halloween comes around they have the best selections as I said for every occasion I plan to use them in the future a lot more and will definitely recommend to anyone that just wanting to try them out.

Date of experience: September 2, 2023
Wisconsin
1 review
0 helpful votes
Follow Kathy O.
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I was a bit weary to try a new color but I ordered them anyway. Soo very happy I did! Very pleased with the pop of the green. Get compkiments all the time when I wear them. Definitely will try others by this company.

Date of experience: August 23, 2023
Pennsylvania
1 review
0 helpful votes
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I really like these lenses, they are good and comfortable. I have bought many times and and I don't have any problems when I receive my products.

Date of experience: August 16, 2023
Georgia
1 review
0 helpful votes
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Very comfortable to wear. Great colors!
August 5, 2023

The lenses are beautiful and comfortable to wear. Sean is a very knowledgeable, caring and competent customer care representative. I received my lenses quickly and had no issues with my order.

Date of experience: August 4, 2023
Arkansas
1 review
0 helpful votes
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Vibrant Color!
August 2, 2023

These green contacts POP!

Very comfortable to wear.

Definitely will purchase again in the future.

Date of experience: August 1, 2023
Florida
1 review
0 helpful votes
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Leya loves hers
July 29, 2023

I love love them. I got a gray pair and absolutely loved them. I wear them still til one fell out now I gotta order more...

Date of experience: July 29, 2023
New York
1 review
0 helpful votes
Follow Betty L.
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This is my first time ordering contacts online. Both the web service and the customer service contact have been diligent and extremely helpful throughout this process. I will continue to be a customer because I receive such excellent service and my contacts arrive in a timely manner. Any questions or issues are immediately addressed by a very nice staff member Who is personable and engaged in customer satisfaction

Date of experience: July 13, 2023
Illinois
1 review
0 helpful votes
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I've been purchasing from here for years and have no complaints. They always come within 3-4 days with standard shipping. There products are realistic and great! 10/10 highly recommend!

Date of experience: June 30, 2023
Montana
1 review
0 helpful votes
Follow Crystal g.
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Within the last month I've bought 7 pairs of contacts from FreshGo and every one of them has been amazing! The color is the same as the picture. The contacts are amazing for cosplay and I even bought some colored contacts for my mom (2 pairs because her eyes have two different prescriptions) and I got my friend a pair for her cosplay as well. I will definitely be buying more in the future and I'll definitely recommend buying from FreshGo if anyone ever asks me where to get good quality contacts.

Date of experience: June 1, 2023
Florida
1 review
0 helpful votes
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10/10
May 26, 2023

Very good contacts fit perfect and I see perfectly through them very easy to put on and take out also they work with my solution

Date of experience: May 25, 2023
Florida
1 review
1 helpful vote
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3-Tone Brown
May 21, 2023

Purchase the 3 tone brown contact lens, absolutely beautiful. I have naturally dark brown eyes and these were perfect to introduce some color for a very natural effect.

Lens fit great, very comfortable to wear and stayed in place. Need to order another pair, highly recommend.

Date of experience: May 21, 2023
Michigan
1 review
1 helpful vote
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Still Haven't Received!
May 19, 2023

I've been waiting more than 10 days and the tracking system says my order has been stuck in Melrose Park, Illinois for 8 days now. I don't even live in Illinois. I contacted customer service and they sent me an admittedly A.I. Response saying I have to wait 14 days before inquiring where my order is... WHAT?!?! Does anyone have a number I can call to speak with an actual person?

Date of experience: May 19, 2023
North Carolina
1 review
2 helpful votes
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Waste of money
May 1, 2023

I bought two pair of prescription contacts and it made vision very blurry and could hardly see anything. Very disappointed and a waste of money. I can see better without glass better than I can see with these contacts in.

Date of experience: May 1, 2023
Florida
1 review
0 helpful votes
Follow Ciara D.
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Very pleased to have received my shipment so quickly. Love the way they feel, very comfortable. Will buy again more.

Date of experience: April 29, 2023
California
1 review
0 helpful votes
Follow Jada J.
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I have bought many pairs of contacts from fresh go for almost 2 years now, and they are always so pretty and natural looking. One of the last times I purchased from them, I accidentally received the wrong color contacts, so I went to customer service. Sean was so nice, and sent me the pair I had originally ordered, and it came very quickly, and was perfect! I will keep on buying my colored contacts from here :)

Date of experience: April 29, 2023
California
1 review
0 helpful votes
Follow Dee E.
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The service was excellent and the product arrived promptly. Thank you for the notices on the shipping.

Date of experience: April 19, 2023

From the business

[Official] FreshGo - FASHION ON YOUR EYES. Founded in 2016 and been doing colored contacts businesses worldwide for over 10 years, FreshGo aims to provide customers with the most professional and fashionable contact lens products and services by taking advantage of great sourcing ability in color contact lenses, specialized experience in e-commerce management and service, and advanced Internet technology. The Service Center is composed of sophisticated optical experts and optometrists, making sure to provide the best services and most professional guidance for customers. The research team with ten years’ experience ensures to continuously develop and launch new designs to become an eye fashion leader!