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Fanatics Reviews Summary
Fanatics has a rating of 1.9 stars from 3,949 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 141st among Jersey sites.
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I ordered it with normal expectations that it would be shipped within 2 to 3 days. It was listed as in stock. Then 6 days with nothing shipped. Don't expect it fast. Got a refund and will spend it with someone who actually ships what you paid for.
Shipping times are absolutely excessively unheard of. Do your Christmas shopping in May on this site (not kidding) I ordered a Yankee cup gift for a friend last year and it took a month to arrive! I had to rush out and buy something else, leaving me with a cup that I ended up regifting. I decided to give them another chance last week and ordered a hoodie for over $100, but it's been SEVEN days and it still hasn't shipped! Its 2024! Shipping shouldn't take this long! A week and UPS hasn't even gotten the package yet! I'm worried it won't arrive on time. Now I have only four days to find an alternative, so | feel let down once again. Communicating with customer service is just as frustrating; the chat takes 20 minutes to load, and all they've offered in the past is a $5 shipping refund. I won't be ordering from them ever again because I never get anything on time. They better do something for my wasted money and time this time around or I'll
Be sharing this experience even more!
I ordered 2 of the VT Metallica shirts for my wife back in August. I was told 3 weeks in only one was ready and I asked them to ship it and they sent the request to do that. As of today both items are now on back order until mid October. What's the point of preordering them. Don't you know how many you can sell. You took my money and now I am without product. Shady!
These incompetent people did nothing at all to resolve my problem. What did they do? They blamed me for the issue which was clearly on them. I was told it had to do with an email? What kind of nuts do insane stuff like this? I have never had any issues using any payment methods. That includes many orders from sites that are more famous than this bungling outfit. It also includes using all the payment methods these nuts canceled my orders over. They cancel four or five orders in a row over a few months at that. How does this joke of a company even stay in business?
I reached out to the nuts and they claim they can do nothing for me because of my safety and security? Huh? I have to reach out to someone different in the company to get them to take the money I am trying to give them? These people are nuts.
Courtney | Fan Relations did a wonderful job taking care of me with my order and followed-up afterward, to ensure everything was received properly and the quality is what is expected from these expensive items. Please reward Courtney for excellence in customer service!
The CS rep that helped me ( Carey) was extremely helpful and made my return a pleasure
Hire more like Carey at Fanatics
On Friday July 26 2024 I placed an order on the Official Olympic Shop (run by Fanatics) that included an item listed as being "In Stock" and I completed the order, expecting that I would be receiving this item. I also received an email saying the item would be shipped to me separately on a later date from the other items I ordered.
However, last Friday on August 9 2024, I received an email saying that this item was Out of Stock and would not be sent to me. Why/how could this happen? Since the item was In Stock when I placed the order 2 weeks ago, then this item should have been reserved for me at that time when it was In Stock. The website should have only allowed the amount of this item that the company had in stock to be sold.
Why did the website not automatically put the item as being "Out of Stock" as soon as the number of items In Stock was reached? That should have happened immediately and all orders for the item that were placed while In Stock should have been Fulfilled, especially considering the fact that I placed the order 2 weeks before the Item went Out of Stock. This is highly unacceptable! I do NOT understand how a reputable, Official company like Olympic Shop could have allowed this to happen. The item was being exclusively sold by your store, so the fact that this transpired is absolute negligence.
A mere apology and a small 25% off Coupon does NOT make up for such a terrible experience happening. More substantial amount of compensation should be offered to customers like myself, who are now in this horrible situation after ordering this particular item when it was supposed to be In Stock. This is a substantial problem that never should have happened and needs to be taken much more seriously. The amount of compensation should reflect the awful circumstances which were allowed to occur.
Customer service is terrible. I ordered a two day shipping item for my husband's birthday. I ordered the item June 28th for my husbands birthday July 3 2024. It never came. I chat with customer service and she said she would give me a partial refund and how hard it was for them to give the refund. It was 2.00! My item still doesn't have a tracking number and now I won't use this company again due to their lack of customer support.
I sent several referrals never received my fan cash I spoke with staff before and after hardly any boost completely unreliable
True to color shown online. Fast Shipping.
Excellent selection- easy to locate items you want.
The USPS post man delivered the jersey to the wrong house and several days later the neighbor down the street brought the package to the house. MLB processed the return before the package was found. Great service.
The customer service representative listen to my issue and came up with a satisfactory solution. She was polite and apologetic about my dissatifaction
Hi,
CSR was pleasant, efficient and extremely helpful with my exchange. She made what could have been a protracted and frustrating experience, an easy transaction. I will place more orders on site because of this transaction. Unfortunately, her name escapes me, but thank you for your excellent customer support!
Great service experience and large selection with great deals.
Thoroughly enjoyed the products I received. Quick delivery.
Got a good deal, well below the parent company website. Arrived quickly and as expected.
The customer service representative was very patient with her time explaining the return policy so that I could get a complete and understanding of their rules. This information was very helpful to me in my decision making.
I will be informing others of the service I received from the representative.
Everything was very easy and simple. Ordering, emails for shipping, and delivery.
From the business
Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Alex, I apologize for the experience with your recent purchase. I've sent you a private message regarding your order and I look forward to providing a resolution as quickly as possible. Thank you, Nicole