Project FiReviews 25

First be very careful to find out how much a monthly plan will actually cost, secondly they can not seem to cancel service correctly or promptly, thirdly even when you return a phone and have proof that it was delivered over a month ago they will take money from your account and say that you have to provide them proof of the return and they will still say it is pending! This has been an absolute nightmare! DO NOT GO TO GOOGLEFI!

In search of a cheaper cell service last year, I landed on Project Fi, before it was turned to Google Fi. I was paying $80/month 2 lines w/ 2gb data with Verizon. I mainly rely on WiFi, so getting a large or unlimited data plan is not necessary for me, so I was quite attracted by the pay as you go model for data.
As I can't swallow the price tag of flagship phones, I was glad to see Fi had a cheapie motorola g6 for $100 w/ decent specs for the price. Switching over was pretty seamless and the customer support was quite helpful and quick to get ahold of, so that was also nice.
Thanks to averaging 1gb data per month, I save $20 or more per month compared to what I had been paying which is a win for me.

My only gripe:
-Spotty connection quality with voice calls in my house. However, occasionally I get push surveys after phone calls asking how the call quality was. It's been gradually defaulting to WiFi calling which has helped tremendously. It'd be nice if there was a setting to make that default when I'm connected to WiFi though.

Because it's a company that is worth BILLIONS of dollars they ultimately do not care 1 bit about their customers because in their mind I'm 1 in billions of people. I purchased a pixel 2 from them brand new when it first came out, not even a month later it was already 150-200 off the original price. Then a couple months into having the phone, it stops being able to charge so I sent it back to get a replacement. They replace it with a used phone and the battery life on it is crap. I go a couple hours with minimum use and it's down from 98 to about 60-70%. They refuse to replace it because I had dropped it last month and there is a crack on the glass in the top right corner on the back. They could replace the battery for me for all I care, I just want a phone that doesn't need to be charged 2-3 times a day this isn't 2007.

I tried to switch two phones from Verizon to Project Fi with the hope of saving $50+ per month. The enrollment process is no cleaner than with any cell phone provider. The would not allow me to enroll both phones at one time, dropped by enrollment twice, will not honor the trade in for more than one phone and customer service is excuses rather than solutions. Very under impressed, in fact may actually return my phones and stay with Verizon.