FitBitReviews 462

I have HAD it! I have sent 5 FitBit bands back (and upgraded). The technical system is great but the wrist band is AWFUL. It ALWAYS FALLS APART, I even had to duct tape the band on and put a rubber band to keep it together. I cut the band length short so I did not have to "tork" the band when I took it off to shower. It still fell apart! I am DONE BEING YOUR CUSTOMER AFTER OVER 5 YEARS OF TRYING TO MAKE THIS WORK! You should find a stretchy band that does NOT fall apart when you put it on and off! Love the Fitbit app but HATE THE BAND! FIX IT!

I'm on my 2nd Zip in less than 2 months. The device will not hold a charge and I've spent at least $40 in replacement batteries as it depletes them every 3-5 days. I've talked to Customer Service twice and the first time they sent me a new device. When the new device began acting up within 2 days, I researched the issue and discovered that Zip's not holding a charge is a known problem. When I called today I expected that Fitbit would offer me another comparable device or at least offer to reimburse me for the batteries. They did neither, even though they admitted their engineers are aware of the issue. I'm done with Fitbit - I'm going to look for another tracking device with less problems.

I've had 3 Fitbit Zips. The App drains the battery within hours of syncing the Zip. Doesn't last more than 48 hours before it dies. Last one lasted only 3 hours. Support admitted that there is a problem with the App draining the battery and their engineers are working on it The customer support refused to refund purchase or provide any help. I'm told for warranty take it back to place of purchase. Never buy this defective product. The company admits it is defective and they continue to sell to the public

My husband bought me the Surge Fitbit a year and 9 months ago for my birthday. I use/wear it all the time. I work out and take some classes and it gets good use but nothing crazy. One day, within the first 3 months of owning it, I was washing dishes and got a little water on it. It quickly began to show condensation inside the watch on the face. The band was also beginning to come apart and there were cracks and tears at the screw points on the back of the watch. None of this should have been happeing, so I contacted Fitbit and they sent me a new one. Great, right? Well, within 6 months of having the new watch, my band began lifting up from the front side of the watch. Ugh. I contacted Fitbit again and told them that I was very unhappy and that watch should last longer than this. They didn't care and said that they couldn't do anything for me except give me a coupon for a discount on a new watch of my choice. I told them, "No, thanks!" and "Why would I wanna spend more money on your poorly made product only to be unhappy again when it falls apart?" Their quality is terrible and I do not recommend any of it to anyone! Stay away from this brand. You'll shell out a lot of money and it will only last a year, at best.

I bought a Fitbit Surge a while back. It broke 6 months later.
I complained to the support about the faulty Fitbit and they sent me a replacement of the same model. No hassle. Great. Except it broke again, 6 months later, with the same issue.
Got a new one, broke 6 months again, same issue.

Clearly, there is an obvious Manufacturing defect with the Fitbit Surge and they have stopped selling it as a result.

When queried, they said it was because it was out of stock but when I asked for a replacement by a different (cheaper) model, the Charge 2, they said they will only replace it with the same model (Surge), implying that it is actually not out of stock at all.

When I complained of this, they said they would fix things but all that they have done it tell me that there is nothing else they can do as they already replaced the tracker. Basically they gave me another faulty tracker and hoped I would just go away.

This is the worst customer service experience I have ever had in my life.

I will tell everybody not to buy a Fitbit I use mine every day since the upgrade on my phone Fitbit cannot figure out how to sync my Fitbit I have no information on it I count on it I use it everyday I have been calling them and calling them and they don't care they tell me they have no idea when it will be fixed so they want people to buy this product and not be able to use it it is a bunch of crap I am extremely mad I will never buy this product or anything from this company again Write a review

Had THREE replacements of malfunctioning Fit Bits over the last few years. Fed up that my last was out of warranty with a band. Just bought a Swatch.

What a total waste of $$$. The band of my HR comes apart after a few months. Fitbit begrudging replaced them, but they continually fall apart. After just one month I must use electrical tape to keep it together.
Today, the center section that holds the control button totally fell off, making this a totally unusually. I used to use it as a cheap watch. NOW NO DISPLAY!
Stay away from Fitbit. Nice customer service, but a disgusting product that I kept wearing because they kept replacing.
Fitbit KNOWS THE BANDS ARE CRAP, but keeps selling them. I'm gone forever. STAY AWAY FROM FITBIT. Cheaply made!

Fitbit should be ashamed. They build their watches to last only about a year to a year-1/2, just out of warranty. Then offer you a new one at 25% off their full price! (There have been sales for that much off.) My husband's first one fell apart in about 6 months and the second one in about 8 months, and by then, it was out of warranty. Mine broke in just over a year. $130-150 is too much to spend on a watch that can't even last 2 yrs. They clearly don't care about standing behind the name of Fitbit. It's an inferior product that is selling for too much when you have to replace it every other year.

I received a Fitbit Charge HR as a Christmas gift and wore it continuously for 7-1/2 months. I am not sure how accurate it is, but I enjoyed using it as incentive to move more. When I discovered how easy it is to track diet & calories, I liked it even better. And when I purchased the companion Aria scale, and community on the app, I liked it even better. So what is the problem? The plastic part on the band where the charger plugs in broke and now the charge cord won't stay plugged in. However, I have to say that customer service was great. When I called to report that it broke, they offered me the option of 50% off of a different product or a free replacement. I chose the replacement and received it in less than a week. When I told the person who gave me the gift, she told me that her fitbit had been replaced twice for free. So why am I writing a bad review now? The replacement product will not charge fully even after reviewing advice on YouTube and resetting it twice. Also, while searching for this information, I discovered multiple reviews about Fitbits breaking after less than 1 year of use. My personal trainer told me that, although I don't need a fitness tracker, if I like to use it, the Apple watch is so much better than fitbit. I will continue to use my Fitbit until it breaks again which apparently will happen. Then, I will accept the trainer's advice and explore other options--I do like what FitBit is supposed to do. It just doesn't seem to be a quality product. If you don't mind replacing it twice a year, go for it.

My wife and I both have fitbit products and have for a few years now. We have had issues with our products and customer service was amazing, they replaced my wife's Surge in 3 days shipped to our door because it started falling apart. Then we had some other issues with the display and customer service called us daily with help. I must say for the price the customer service is as you would expect for a premium product I just wish you didn't need that much support, they get 5 stars because Service, Support, Customer assistance, shipping all top rated in my book.

Literally, the best customer service I've experienced in a long time!

My original Fitbit Charge 2 wouldn't log my sleep patterns after the first update I performed on it (It was roughly 2 months old). I emailed the help team, who worked with me to try different options to make it work, but nothing worked. Ultimately, they offered to exchange it for free or give me half price off another model (I took the latter, as the Alta HR had just come out). There was no faffing about, just a simple link, and perfect performance ever since.
I'll be sticking with Fitbit for a while, I think!