Foot Locker.Reviews 177

I'm so disappointed with FootLocker, buying from them online is a problem. I bought a pair sneakers and they gave me $10 off my next purchase in store and online and trying to redeem that offer has been a total disaster. First, I tried to buy sneakers online and the validation code did't work in the website, so I called and after a long talk they said the $10 dollar off code could only be applied manually by them over the phone, so they placed my order and few days later it was canceled cause I used an international credit card and apparently they don't accept those. I'm an international student in NY and have been using this CC since I moved here in 2013, I also bought the first sneakers with that CC in-store, but fine, they don't accept it. However, on my second try today, I called 3 times and talked with 3 different people and I had to give up. I was gonna to use my US Chase Debit Card (which clearly would not have the same problem) and they said that my account was blocked because of the other card I used and they can't place any order because I am registered. Silly c'z you can buy anything from them without even being registered. Finally my friend called and tried buying the shoes herself and they told her that they can only apply one discount at a time (after they HAD applied both codes to my original order with the international credit card), so if she wanted to get the 10$ off she would've had to lose the free shipping coupon. So, I can't use the code myself online because they have to apply it manually and I can't use free shipping when they apply it manually over the phone (even though they initially could). I'm definitely never gonna buy anything here, so many complications just to avoid giving $10 off."

Tried to purchase a pair of runnings shoes online using the coupon I found on promocode4share.com on Lady Foot Locker (owned by Foot Locker) website for $15 off $75 + free shipping. The website gave $15 off but not free shipping. Called customer service and was told it was my problem because they only offer $15 off $75 not free shipping. Asked where on thier website can i find this promotion and was told it was not there. Customer service and supervisor failed honor the free shipping stating it does not affect Lady Foot Locker because it was not their site that offers the promotion. Would this happen with Nordsrtom, JCrew and the like? Customer service is big business...