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Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.
Frame USA Reviews Summary
The company has cultivated a strong reputation for offering reasonably priced, high-quality frames, often surpassing competitors in both craftsmanship and customer satisfaction. Many customers appreciate the ease of ordering and the innovative design features on their website. However, there are notable concerns regarding customer service, particularly related to shipping delays and inconsistent product quality, with some frames arriving damaged or poorly constructed. While the majority of feedback reflects a positive experience, recurring issues with support and shipping costs suggest areas for improvement in their customer service approach.
This summary is generated by AI, based on text from customer reviews
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The frame was received quickly and in perfect condition as it was packaged nicely. It was made of quality materials and looks beautiful.
Nice selection and easy to navigate the website. Made in the USA!
I love that I can upload a picture of my artwork on the website and find the perfect frame and mat!
The site is easy to use and the prices are GREAT!
Plus the frames are wonderful quality! I have placed 3 different orders and love all of my frames!
One of the frames that I purchased has marks on it from the strapping used to bundle the metal frames together. I think it would help to put material between the frames and between the strap and the frame.
It was super easy to create a custom frame and the shipping was very quick. The frame options were excellent as well, as is the quality! Will be ordering from here in the future
For the frames that I got, it was unclear what hardware would be included with the size and type of the particular frames that I received.
For the frames that I got, it was unclear what hardware would be included with the size and type of the particular frames that I received.
I made the mistake of ordering a frame without a mat. Fine. I didn't feel there was a point in returning the order. Instead, I attempted to order a second frame to include a mat. In addition, I realized that I didn't like the styrene or acrylic glazing. I thought I could order a frame without either and then go to a local glass shop and have them put in appropriate glass. FrameUSA did not accommodate the request for a frame without glazing and I ended up not ordering the second frame. Will unfortunately have to look elsewhere.
Have no problems doing business with this company. Frames were well-packaged for transport. Reliable.
I called to place my order but the clerk didn't find this frame for me. Upon checking option on your site from my phone, I found it. I had ordered this product from you before and was really satisfied.
We are a local government and as such, we try not to spend much money but want to have nice frames on hand when we create retirement certificates for employees. Your frames are really nice and the quality is fantastic. We get the close out frames and take what you send us but I have never been disappointed in the ones that are sent to us. In fact, sometimes we even get REALLY fancy ones.
The Mat was well done, but I didn't specify how close or far each opening should be.
Therefore, it didn't fit my picture
I was able to find what I was looking for after searching the internet
Looks like a perfect fit
I take exception wholesale accounts are charged more freight than retail customers. I have a more serious exception to the young man I spoke with about the freight. His manner is close to a deal breaker. If I had not been a good customer for many years and I like the Americana line, I would have cancelled my order.
Somehow you no longer had my tax information for Wholesale. I had to resubmit all my information and that delayed me several days.
If you need custom frames for that pesky non-standard print, this is it. Don't bother with anything else.
I like service and product but looking for less expensive options. I was surprised at increase in products and shipping.
Very well packaged. Exactly what I was expecting. Well made and exact sizes!
We will be ordering more.
I wanted a simple frame for this watercolor and liked the style I saw at the website. I placed my order and the frame soon arrived. It was perfect, the measurements were exactly what I had ordered
The completed frame was just as I ordered. It is beautiful and fits in with our bedroom decor. I will order more frames and.
I order almost all of my frames from Frames USA! Well made frames for a fair price and crafted in the USA!
Easy ordering process, quick delivery, good communication, good quality, fair price.
Couldn't be better
I like the staff favorites link - that helped me decide. Hard to find stuff like this made in the USA, but you all deliver!
Easy to find what I wanted and lots of options.
I bought this frame for a painting I painted and sold. This was a new company for me, I thought I'd give it a try. Tge product arrived well packaged and in a timely fashion, but the frame itself is thinner metal than expected. This will not be used, and was a waste of money. I won't be back.
Hi Ann, I’m sorry to hear the frame didn’t meet your expectations, especially on such an important piece. We strive for all of our products to be high quality but also know that a product that is to be hung on the wall the weight is important not only to ensure that the piece stays on the wall but also for safety concerns. If there was anything else about the frame that did not satisfy your project, please reach out and let me know via email at brooke@craigframes.com. - Brooke Sanders, Brand Manager
I think your shipping prices are exorbitant, should be half of this amount.
Very good customer service and very fast delivery. I'm running out of wall space but looking forward to more purchases 😀
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Thank you for your honesty and loyal patronage over the years. Unfortunately due to the nature of our product as well as the nature of wholesale orders we have to have a system in place for accounting for the increase of products to ensure that they all arrive in one piece. You are more than welcome to check out as a guest in order to receive the tiered shipping, however you will see that the amount you save having a wholesale account makes up for the shipping cost. If there is more information that you can provide regarding your interaction with our customer service team, please reach out to me at brooke@craigframes.com so that we can address the concern internally with the customer service department. Any additional issues regarding your shopping experience can also be addressed via email and we will take all suggestions under consideration. - Brooke Sanders, Brand Manager.