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FreelancerReviews 19,955

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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Outstanding Experience with Freelancer
December 30, 2025

My experience with Freelancer has been excellent. The platform is user-friendly, reliable, and provides great support. I was able to connect with skilled professionals and manage projects efficiently. The verification and payment processes are secure, and overall, it has made freelance work seamless and enjoyable. Highly recommended!

Date of experience: December 20, 2025
South Africa
1 review
0 helpful votes
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Margaux provided helpful support and guided me through the process with patience. While there were moments where I wished for faster resolution, her dedication and clear explanations ensured my concerns were addressed.

Date of experience: December 19, 2025
Turkiye
1 review
0 helpful votes
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I feel very motivated
December 27, 2025

In this interview I introduced all my skills I gained about CAD design, 3d modelling and photorealistic rendering. I also talked about the sustainability knowledge I gained by attending sustainability seminars and the digital tools about sustainability in architecture.

Date of experience: December 17, 2025
India
1 review
0 helpful votes
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Professional and understanding support
December 27, 2025

The support representative was patient, professional, and took the time to properly understand my concern. They handled the situation fairly, communicated clearly, and ensured the issue was resolved in a satisfactory manner. I really appreciate their maturity and support throughout the conversation.

Date of experience: December 18, 2025
Madagascar
1 review
0 helpful votes
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Chat client support
December 27, 2025

The client helper that was affiliated to me on my Plus membership issue, Dawn, was just the goat. Give him a raise or a holiday bonus, please.

Date of experience: December 17, 2025
Ukraine
1 review
0 helpful votes
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My experience with Freelancer.com has been excellent. The platform is well-structured, easy to use, and provides great opportunities to work with clients worldwide. The verification process was smooth, and support was responsive. It's a reliable place for developers to grow their careers and build long-term client relationships.

Date of experience: December 16, 2025
Bangladesh
1 review
0 helpful votes
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Freelancer Verifying Process with Barry
December 25, 2025

Talking with Barry during the Freelancer verification process was smooth and reassuring. He was professional yet approachable, making the entire procedure feel straightforward and stress-free. Barry explained each step clearly, answered questions with patience, and ensured that I understood the requirements before moving forward. His friendly tone and supportive guidance created a comfortable environment, turning what could have been a complicated process into a simple and positive interaction. By the end of our conversation, I felt confident that my account was verified correctly and appreciated the efficiency and care Barry brought to the experience.

Date of experience: December 16, 2025
Pakistan
1 review
0 helpful votes
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Jess resolved my payment method issue.
December 24, 2025

Jess took a lot of time and helped ne out thank you so much freelancer must take care of such hard working employees good luck!

Date of experience: December 15, 2025
Afghanistan
1 review
0 helpful votes
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When I wanted to submit a bid, a bug was showing for me. However, Mr. Margaux S. (@FLMarguax) kindly and compassionately helped me, and my problem was resolved.
I am very grateful to him and for his helpful guidance. When I wanted to submit a bid, a bug was showing for me. However, Mr. Mark kindly and compassionately helped me, and my problem was resolved.
I am very grateful to him and for his helpful guidance.

Date of experience: December 14, 2025
Nigeria
1 review
0 helpful votes
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Quick Support Session
December 24, 2025

Margaux replied quite fast and directed me on the next step to take and he asked if I had further issues he could help me resolve.

Date of experience: December 14, 2025
Egypt
1 review
0 helpful votes
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Thanks a lot
December 21, 2025

Thank you for the great conversation today — it was truly a pleasure speaking with you. I appreciate the time you took and the support you provided throughout the process.

I'll be happy to share my feedback through the links you sent.
Please also extend my thanks to Mr. Barry for his help and guidance.

Thanks again for everything!

Date of experience: December 11, 2025
Argentina
1 review
0 helpful votes
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Very good. Joan attended mi requirement efficiently.

Date of experience: December 10, 2025
Virginia
1 review
0 helpful votes
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I made a mistake and released funds without verifying the recipient and then panicked. The work was for my GF's Christmas gift. Carson (support rep) understood and immediately assisted me and was able to pull back the release, and gave me instructions on the best way to proceed to avoid scams.

I will only use Freelancer in the future. Having a company prioritize it's customers and be empathetic and provide information and assistance is amazing. This is so uncommon in this new era, and I am floored.

Date of experience: December 9, 2025
India
1 review
0 helpful votes
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Fast & Helpful Support Experience
December 19, 2025

I had an issue with my KYC verification being stuck in processing, but the Freelancer support team handled everything very quickly and professionally.
The agent guided me step-by-step, informed me of missing details, and forwarded my request to the relevant team.
Within a short time, my KYC was verified successfully.
Really impressed with the support, communication, and overall experience. Thank you, Freelancer!

Date of experience: December 9, 2025
Pakistan
1 review
0 helpful votes
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Simple process to get verified..
December 18, 2025

Simple and straightforward process to get verified freelancer. Special thanks to Barry for the help till the end of process and clearing doubts.

Date of experience: December 9, 2025
Israel
1 review
0 helpful votes
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Verifying interview
December 18, 2025

It was a good conversation; all the questions corresponded to the subject well, and when I needed some time for the answers or actions, Barry gave it to me. So, I was very glad to talk to him, and I hope that on his side there are also good impressions.

Date of experience: December 8, 2025
Bangladesh
1 review
0 helpful votes
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It was a nice pleasure to have support regarding my membership plan and payment method verification issue, which is very helpful for me to understand the matter easily, and it will help me to try again to have a membership plan after my payment method verification. Thank you for your warm and friendly support.

Date of experience: December 7, 2025
KR
1 review
0 helpful votes
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Very amazing assistant@(FLMargaux)
December 16, 2025

The most person solved my problem until now, and i am waiting him/her to solve my big problem about the person cheated me, thanks Margaux

Date of experience: December 7, 2025
Pakistan
1 review
0 helpful votes
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Excellent Experience
December 11, 2025

Everything from communication to delivery was smooth, clear, and professional. They responded quickly, understood exactly what I needed, and provided a solution that genuinely added value. The service quality was consistent, and I felt well-supported throughout the entire process.

Date of experience: December 2, 2025
Argentina
1 review
0 helpful votes
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Help with platform knowledge
December 11, 2025

Thanks *******@FLMargaux, I was able to resolve my problem. They were kind enough to explain it to me, fix it quickly, and do so in a friendly and respectful manner. It was truly gratifying to have a problem resolved so quickly and kindly. Thank you very much.

Date of experience: December 1, 2025