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FreelancerReviews 19,965

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Pay Dispute
October 1, 2025

Erol C. This person helped me and reassured me that I had done the right thing in not paying a freelancer outside of the Freelancer platform. They guided me all the way with what to do and when, when this user refused to take payment for work within the platform

Date of experience: September 22, 2025
Pakistan
1 review
0 helpful votes
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Nice to get verified badge
September 30, 2025

Russel v was very collaborative and kind. Long live Russel v

Date of experience: September 19, 2025
Philippines
1 review
0 helpful votes
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I felt being cared.
September 30, 2025

Going extra mile to give me an idea on whats going and and finding solutions.

Date of experience: September 21, 2025
India
1 review
0 helpful votes
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Max T is very good to help
September 30, 2025

It was a very good experience with Max T, he answered my all questions and cleared all my doubts. Thank you Max T for your help

Date of experience: September 21, 2025
KR
1 review
0 helpful votes
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I would like to share my appreciation for Danette O. Regarding her explanation of the Rising Stars program. Danette took the time to clearly walk me through the details of the program, answered my questions with patience, and provided me with all the information I needed to make an informed decision.

Date of experience: September 20, 2025
Nepal
1 review
0 helpful votes
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Excellent Support Experience
September 29, 2025

I had a great experience with the support team. The representative was very professional, quick to respond, and provided clear and helpful guidance. My issue was resolved smoothly and efficiently. I really appreciate the excellent service

Date of experience: September 19, 2025
Mexico
1 review
0 helpful votes
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Terrible attention
September 29, 2025

Terrible attention, complicated process to return my money

Date of experience: September 19, 2025
Steven E. Freelancer Rep
3 months ago

Hi Pablo,

We’re sorry to hear about your experience. We’ve sent you a private message regarding your concern — please check your inbox so we can assist you further with the refund concern.

Alternatively, you may reach out to us at support@freelancer.com. When doing so, please let our chat agent know—or indicate in your ticket—that you have a Sitejabber review and were advised to contact us for assistance. Be sure to include the exact details of your issue so we can connect you with the right team and resolve your concern more efficiently.

We look forward to hearing from you soon.

Pakistan
1 review
0 helpful votes
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Excellent Onboarding Experience
September 29, 2025

Danette O. Made the interview process very smooth and professional. Explained everything clearly, answered my doubts, and made me feel comfortable. It was a great experience.

Date of experience: September 20, 2025
Minnesota
1 review
0 helpful votes
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Excellent Support from Margaux S.
September 29, 2025

I had a great experience with Margaux S. From Freelancer Support. Jackie was very professional and quick to assist me with an issue I was facing. They escalated the matter for further review, showing their dedication to ensuring my concern was addressed. I truly appreciate their prompt and thorough help.

Date of experience: September 19, 2025
Japan
1 review
0 helpful votes
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Thanks for letting me vent Jake
September 29, 2025

Jake was super helpful. I'm not sure I will use Freelancer again due to the support loop I was directed to and only to have my ticket closed with no solution, but Jake was able to quickly resolve my issue and even let me vent. Keep him, he's a winner.

Date of experience: September 20, 2025
Bangladesh
1 review
0 helpful votes
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Thank you again and again "JOAN "
September 29, 2025

I am really pleased with your response. JOAN You explained it to me in a nice way.

I am grateful to you.

Date of experience: September 19, 2025
Cambodia
1 review
0 helpful votes
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Verified freelancer badge.
September 29, 2025

I had my Verifiers badge Freelancer interview with Russell. It was a on time interview, The questions were quick understandable and brief. My conversation as well as the interview with Russell was delightful, and I am thankful for his easygoing personality. I had a wonderful experience.

Date of experience: September 19, 2025
Pakistan
1 review
0 helpful votes
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Xavier B. Is a good person
September 29, 2025

"My experience with Freelancer support was excellent. Xavier B. Was very polite, patient, and helpful. He guided me step by step and made sure I understood everything clearly. I am very satisfied with the support I received today."

Date of experience: September 19, 2025
Pakistan
1 review
0 helpful votes
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I contacted freelancer support after an year of gap and got very prompt and required support by Margaux S. Fabulous

Date of experience: September 19, 2025
Virginia
1 review
0 helpful votes
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Wonderful Onboarding in FPF
September 29, 2025

I was oboarded by Danette O., through a very straightforward and easy going process. Too bad this happens only once in a lifetime.

Date of experience: September 19, 2025
Indiana
1 review
0 helpful votes
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Very professional!
September 29, 2025

Russell V was with me through the entire onboarding process and was very clear and concise, to get my account activated

Date of experience: September 19, 2025
Tennessee
1 review
0 helpful votes
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I was recently interviewed for the Verified badge on Freelancer.com. Russell V. was friendly, professional, and made the process clear. He answered all my questions and helped me better understand how the platform works.

Date of experience: September 19, 2025
El Salvador
1 review
0 helpful votes
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Well explained
September 28, 2025

Jake S., explained very well how the hr rate and fixed price projects fees & commisions work. Very pleasant experience with freelancer chat support service!

Date of experience: September 18, 2025
Egypt
1 review
0 helpful votes
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Outstanding Support Experience
September 28, 2025

Jake S was incredibly helpful and patient throughout the entire process. He quickly understood my issue, explained the situation clearly, and guided me step by step until everything was resolved. His professionalism and friendly attitude made the experience smooth and stress-free. I really appreciate the effort he put in to make sure my concerns were taken care of.

Date of experience: September 18, 2025
Texas
1 review
0 helpful votes
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Support by Ava
September 28, 2025

I faced an issue and reached out to Freelancer.com support for help. I was connected with Ava, who helped me resolve it clearly and politely.

Date of experience: September 18, 2025