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FreemakeReviews 110

2.4

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Freemake Reviews Summary

Freemake has a rating of 2.4 stars from 110 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Freemake most frequently mention customer service, week trial and lifetime license. Freemake ranks 7th among Freeware sites.

service
23
value
28
shipping
12
returns
19
quality
26

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GB
1 review
4 helpful votes
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Sharp practice
November 12, 2020

I paid for a one week sub. For a specific purpose.
As soon as the week expired they debited me for a lifetime licence.
I emailed demanding a refund and received an immediate and seemingly automated reply confirming the payment would be refunded within 7-10 days.
I recommend caution when dealing with this American company.

Date of experience: November 12, 2020
California
1 review
0 helpful votes
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Just used freemake video converter again since January 2020. Current month is October 2020. Freemake forced an update and now it takes 30 minutes to convert a 30 min video. What happened?, this video would've taken 5 minutes or less back in January. The whole time during the conversion it shows how much time is left and below the time/countdown there a button I can click on that says "Speed Up". Now in October, after that forced update, when I click on the convert button it ask me, convert without logo. I selected convert with logo. If you click on convert without logo, it tries to sell you the product. Back in January, it would convert with a logo but it would be at the beginning of the video, but never during the video. I have a feeling the logo is going to be a watermark throughout the video. I'll see when the 30 minute conversion is finished. Freakin Freemake, yes there's now a watermark in the middle of the entire video that says, "To convert without Freemake logo, use Freemake mega pack". I will be uninstalling Freemake from my PCs. I hate when companies start to nickel and dime their customers. This product gets no more recommendations from me. It sucks, this program used to good.

I convinced my job to purchase Freemake Video Converter a couple years ago but I haven't used it for awhile. Tomorrow I will test it. I'll try to use it without updating if it will let me.

Date of experience: October 28, 2020
Thailand
1 review
0 helpful votes
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Want discount
October 26, 2020

I think it's easy to use. Like when scrolling, see immediately Convert files, it is convenient, will give you a good price, 15 us will be able to buy it.

Date of experience: October 26, 2020
California
1 review
14 helpful votes
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Freemake is a criminal organization. I paid for the software and it worked 1 or 2 times after every 10 attempts. I didn't use it a lot so I was patient even with it's very high failure rate. Now, after a few months, IT IS ASKING ME TO PAY AGAIN for their pathetic software. I emailed text support but they refused to help me because "I hurt their feelings." Boo-hoo! Who would not be upset when someone tries to rob you. Don't trust these crooks. I hope they can buy back their souls for the money they steal from their customers.

Date of experience: October 19, 2020
Spain
1 review
0 helpful votes
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Great Software
September 23, 2020

I use te FREEMAKE Video Converter and I can't be more happy. The software is really intuitive and the support team helped me a lot when I needed them.

Date of experience: September 23, 2020
GB
1 review
0 helpful votes
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Excellent product
September 21, 2020

In my opinion it is one of the best DVD makers. I tried others without success, but Freemake was the easiest I could ever find. I only needed to make some DVDs to a friend, but if I need a DVD maker, I will certainly purchase it again. I highly recommend the product.

Date of experience: September 20, 2020
Tennessee
2 reviews
6 helpful votes
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I payed for this one time mag pack life time the cod worked one time now they wont me to pay again if not the logo will be on the movie that is not what i pay for it coasted me 4 disk this is a very bad joke it not free even if you pay for it

Date of experience: September 17, 2020
Washington
2 reviews
2 helpful votes
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Absolute garbage
August 17, 2020

After paying for Freemake, I found that I couldn't convert more than three short videos (approx. 7 minutes each) or it would crash. About 50% of the time, after a long wait, it would almost complete the convert to dvd, then I get a dvd burn error at which time the dvd is garbage and I would heve to start over. Customer service SUCKS! I have repeatedly tried to cancel my subscription and asked for a refund and the only response I get seems to be automated. Absolute scamming thieves! I would like to give zero stars for this one.

Date of experience: August 17, 2020
Brazil
1 review
0 helpful votes
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Otimo
August 7, 2020

Muito bom só tenho que indicar a todos meus amigos ou não este programa, pois, ele é excelente em todos os níveis.

Date of experience: August 6, 2020
France
2 reviews
1 helpful vote
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Really bad, cannot download many of the youtube videos. And if you want to convert you need to pay! No thank you! I paid the premium and even if you want to get your money back you need to do bunch of thing and you have on 14 days!

Date of experience: July 31, 2020
Oklahoma
1 review
0 helpful votes
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Love the program
May 27, 2020

Love the program but i cant afford to pay over $50 a month. I wish it was a little more affordable. Thank you all for Designing it

Date of experience: May 27, 2020
Hungary
1 review
0 helpful votes
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This is a real great working and easy to use software. I use it from a long time ago, and I could do everything what I want, like to convert a video/audio file to any other format, or size, while in the meantime I can change the aspect ratio, the bitrate and almost everything. The editor is an easy to use one, so you don't need any special skill to cut out the don't wanted parts.

Also, I suggest to take a look for the additional options, as with these you can even add subtitles to your videos, and so on. I recommend to try this solution!

Date of experience: May 15, 2020
Canada
1 review
0 helpful votes
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Easy to use
May 14, 2020

I wanted to convert a video to listen to on my iPod. It was easy to use and when I needed to cancel... that was easy too! Great service.

Date of experience: May 13, 2020
Australia
1 review
5 helpful votes
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The product was 1 dollar for a week. After the week, I was charged 29.95 US dollars. It is completely misleading and does not tell you it is a ongoing subscription or how much it would be. The perfect scam!. 30 x 52 is 1560 US dollars a year! Emailed the company. No reply of course.

DO NOT USE!

Date of experience: May 1, 2020
Texas
1 review
16 helpful votes
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Freemake SCAM
April 17, 2020

Freemake is a scam. They will charge you $29.95 per week for their free' software. That's $1500 per year - automatically taken from your account. Impossible to reach them. They are simply criminals and need to be prosecuted. Any positive review must be made by them. Avoid Freemake like the plague. They stole a lot of money from my PayPal account before I noticed.

Date of experience: April 17, 2020
GB
1 review
0 helpful votes
Follow Ray H.
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Really easy to use, great range of options when converting, you can choose from the full range of Video formats and there is even one called "To Apple" so i don; t even need to know what format my iPad needs, Freemake does it for you. Some very useful optional extras [at a cost] such as removing or editing subtitles - if you are like me, subtitles on a Video drive me insane - and the option to have a high speed conversion if your patience is not up to scratch.
I have never needed to look for an alternative solution to converting Videos as this does exactly what i need.

Date of experience: April 16, 2020
Canada
1 review
6 helpful votes
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Dont do it
April 14, 2020

Supposedly FREE! NOT FREE!
Your going to waste a disc to find out that by logo, they MEAN IN THE MIDDLE OF YOUR $#*!ING SCREEN
Pure $#*! quality,
Pure $#*! interface,
Pure $#*! speeds,
And if you think some dumb asses are going to spend money on your $#*! software after using it whileyou plug a 3 hour day from me is insanity.
I hope you all burn in hell with the rest of the idiots out there.

Date of experience: April 14, 2020
Viet Nam
1 review
0 helpful votes
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Useful!
April 8, 2020

Thank from Gau Meo Media
Hope Free Maker team can help many people in future.
P/s note highlight when payment process that the software automatic renew order

Date of experience: April 7, 2020
Illinois
1 review
0 helpful votes
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Excellent product
January 14, 2020

The software is very intuitive. I was able to start burning DVDs immediately. Customer service answered quickly when I had a question, almost as fast as a chat service. Very satisfied!

Date of experience: January 14, 2020
Philippines
1 review
2 helpful votes
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Even though it can download videos, now it wants my account and have fun with it and i can`t even recover it back and i don`t know how to recover now my files my education was there and freemake videos must pay it back
Im gonna hired a hacker for this and take over there career

Date of experience: January 14, 2020

From the business

Freemake provides quality freeware - Free Video Converter, Free Video Downloader, Free Audio Converter. Download and convert any video or audio free and in two clicks!